Crashes at startup - Logos 4 Beta
The tech support team would not support this issue, since I am running a Beta version. They told me to upload my log files and wait for help from the development team.
Thanks for looking at my problem. I am totally without Logos until this is fixed.
Thanks,
Jack Hollenbeck
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Jack Hollenbeck said:
The tech support team would not support this issue, since I am running a Beta version. They told me to upload my log files and wait for help from the development team.
Thanks for looking at my problem. I am totally without Logos until this is fixed.
Thanks,
Jack Hollenbeck
Just taking a quick look here and nothing definitive from me.
Have you tried booting to a blank layout? If not see if that works. There's an item in the error message about a floating window preference migration strategy. Booting to a blank layout may help resolve this, though I'm not sure this is the problem. In fact it may have nothing to do with a floating window, but rather the syncing of preferences (actually that's my first guess). But booting to a blank layout is a good and cheap way to rule out one possibility.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Yes, the Logos level 2 tech tried opening a blank layout. Then she renamed my Documents folder and did a repair. It seemed like that was working, though my computer is slow, and she got impatient when the synchronization was taking a long time, and clicked the open now button, then it crashed again, saying Logos 4 has stopped. I don't know if the sync would have completed if we left it, so I didn't complain about her clicking the open now button.
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Are you able to do a remote session to troubleshoot this issue?
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Jack Hollenbeck said:
Are you able to do a remote session to troubleshoot this issue?
Richard doesn't work for Logos… He and I are "MVP" forum volunteers… Unless someone with more "tech cred" comes along, your best bet might be to call Logos back again. Sorry. [:(]
macOS, iOS & iPadOS |Logs| Install
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Man, I knew your replies were coming back too fast to be true! Ha.
Who should I ask to talk to? They don't give beta tech support over the phone.
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Jack Hollenbeck said:
Who should I ask to talk to? They don't give beta tech support over the phone.
Sorry… I forgot this was the beta forum. [:S]
Your best bet is to wait for a techie to show up. I think you may have a corrupt DB file, and my need to reindex… but I think you should wait for more solid advice. [:)]
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Jack Hollenbeck said:
The tech support team would not support this issue, since I am running a Beta version. They told me to upload my log files and wait for help from the development team.
Thanks for looking at my problem. I am totally without Logos until this is fixed.
Thanks,
Jack Hollenbeck
This should be fixed with the beta that shipped yesterday. Upgrading to 4.6c beta 2 should fix the issue. Sorry for the inconvenience.
Regards,Seth Copeland
Logos SW Development
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Here is a link to the latest Logos 4 beta installer.
http://downloads.logos.com/LBS4/InstallerBeta/Logos4Setup.exeFor other links see this thread.
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I downloaded and installed the file on your link, and it worked the first time. My software is totally restored. Thanks for giving a timely solution to my issue!
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