Logos 4 Crashing at sign in screen

Richard Saunders

0243.Logos4Logs.shelleysaunders.20130319-162028.zip

Please help. L4 worked perfectly for 6 months and suddenly begun crashing upon opening.

Thanks,

Richard

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JT (alabama24)

Hi Richard! Welcome to the forums. Sorry you are having troubles. [:S]

I am not a full fledged techie... I took a look at your logs and it looks to me like perhaps your index database file is corrupt... but I am not sure about that. Hopefully someone will come along soon to give more directions.

Out of curiosity: Did you notice that a new version came out today? Did you try updating to it manually?

Seth Copeland

0243.Logos4Logs.shelleysaunders.20130319-162028.zip

Please help. L4 worked perfectly for 6 months and suddenly begun crashing upon opening.

Thanks,

Richard

It looks like the ResourceManager database was somehow corrupted. If you rename the file ResourceManager.db located at /Users/shelleysaunders/Library/Application Support/Logos4/Data/2ipkklty.9bq/ResourceManager/ResourceManager.db, it should start working again. Start-up time might be a little slower as it will need to rediscover resources but it shouldn't take too long.

After you rename it, it would be very beneficial for us if you could send an email to logosfeedback@logos.com with the renamed ResourceManager.db file attached, so we could take a look and see what happened. If you reference my name in the email it should make its way to me.

Regards,

Seth Copeland
Logos SW Development.

Nick Jackson

https://community.logos.com/discussion/comment/473120#Comment_473120

I have a mac and as of yesterday my Logos 4 fails to open. Is this the same problem listed above? What is it I need to do with my mac?

Seth Copeland

https://community.logos.com/discussion/comment/473372#Comment_473372

I have a mac and as of yesterday my Logos 4 fails to open. Is this the same problem listed above? What is it I need to do with my mac?

Could you attach your logs?
Follow these steps http://wiki.logos.com/Diagnostic_Logging

JT (alabama24)

https://community.logos.com/discussion/comment/473372#Comment_473372

Is this the same problem listed above?

As Seth suggested, you will need to post logs. The symptom (crash) can come from any number of causes. The only way to know which one is to "look under the hood."

What is it I need to do with my mac?

I know Seth gave you a link to the wiki… but THIS page might be more helpful.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/473393#Comment_473393

I know Seth gave you a link to the wiki… but THIS page might be more helpful.

Noticed wiki => http://wiki.logos.com/Diagnostic_Logging#Mac includes link from Logos support page => http://www.logos.com/support/logos5/mac/logging to download Logos Logging Utility => http://www.logos.com/media/tech/LogosLogging.zip

Keep Smiling [:)]