Can't download resources to Bible app

I can't currently download resources to my iPad.

This seems to be true for recently purchased resources, ones I have had for some time and even ones which are downloaded and require updating.

This happens in the Bible! app and Verbum (I haven't checked Faithlife or Vyrso)

Anyone else seeing the same thing?

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Wesley Surber

Yes. Starting last night I have not been able to download resources to any of the Logos iOS apps. I also noticed that they "Index" twice each time I start the app, but still unable to download the resources.

On a side note, just noticed that the forum says I have only "1" post when I know I've made several posts before. Is there something going on at Logos?

Wesley

Andy

I can't currently download resources to my iPad.

I confirm this same behaviour on both my iPad and iPhone.

I expect that this issue dates back to yesterday as I attempted to download a purchase before church yesterday morning. I believed that it had successfully downloaded, however, today the same resource is only available via the cloud and any attempts to download produce an error message.

I am unable to download new and older resources.

Andy

https://community.logos.com/discussion/comment/476863#Comment_476863

On a side note, just noticed that the forum says I have only "1" post when I know I've made several posts before.

Have you recently changed your email address (associated with your Logos account)?

There is a known bug where, in changing the registered email address, the post count is reset to zero. Your original post count can be restored by contacting Logos.

Kendall Sholtess

Hey Y'all.

Same here. I can barely use the app at all. It won't download anything. What a bummer! Was hoping to read D.A. Carson on my iPhone!

JT (alabama24)

https://community.logos.com/discussion/comment/476872#Comment_476872

I can confirm and will create a thread in the beta forum... Has anyone tried to download by instructing Logos to do so through the desktop app? I don't have access to my computers currently.

JT (alabama24)

https://community.logos.com/discussion/comment/476877#Comment_476877

Complete side note: I was able to post a picture from my iPad today:

Andy

https://community.logos.com/discussion/comment/476877#Comment_476877

Has anyone tried to download by instructing Logos to do so through the desktop app?

I have just tried instructing the iOS app to download Hengel's Crucifixion via the desktop. Same download error message on the iPad app.

Graham Criddle

https://community.logos.com/discussion/comment/476886#Comment_476886

Like Andy, downloads under the control of L5 don't work either.

I first spotted this after having setup some resources to download from L5 and then opened the app on my iPad.

it seemed to try to download and then flagged the error message saying it couldn't.

Graham

Philip Lee

Same problem here. I just bought some new books but can't download them. Is anyone from Logos reading this? What's going on and when can we expect it to be fixed?

Hunter Clagett

https://community.logos.com/discussion/comment/476938#Comment_476938

Our developers are aware of this problem and are working on it. My apologies for the inconvenience in the meantime.

Kendall Sholtess

https://community.logos.com/discussion/comment/476951#Comment_476951

So glad they are developing a solution. I sorely need something to do in the metro. Carson on my iPhone would be perfect!

Graham Criddle

https://community.logos.com/discussion/comment/476951#Comment_476951

Our developers are aware of this problem and are working on it. My apologies for the inconvenience in the meantime.

Thanks Hunter

Appreciate the response

Graham

Pam Larson

https://community.logos.com/discussion/comment/476968#Comment_476968

I just posted the same problem to the android forum. It's not just new resources, the ones I was trying to download I've owned for a long time.

Kevin Byford (Faithlife)

I can't currently download resources to my iPad.

This seems to be true for recently purchased resources, ones I have had for some time and even ones which are downloaded and require updating.

This happens in the Bible! app and Verbum (I haven't checked Faithlife or Vyrso)

Anyone else seeing the same thing?

Hi Graham,

Please see http://community.logos.com/forums/t/68563.aspx .

Graham Criddle

https://community.logos.com/discussion/comment/476986#Comment_476986

Thanks Kevin

Its working now.

Appreciated, Graham