Need help unlocking notes.

M William Cooke
M William Cooke Member Posts: 2
edited November 2024 in English Forum

I'm new to the Faithlife app. I noticed that in the notes there are plus signs '+' for more info. But they have a padlock next to them and show an error when I tap them.

how do I get the padlocked info?

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Comments

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,519

    Hi William! Welcome to the forums. [:)]

    how do I get the padlocked info?

    Faithlife is a part of the Logos/Faithlife/Vyrso system of digital libraries. If there is something that is locked, you will need to purchase it. You can do so through the Logos.com website. Often, the most cost effective way to purchase things is through a base package… but those are not necessarily "cheap." What resource were you looking to unlock?

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  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,519

    To clarify: The "padlocked" notes are links to other resources, which you don't own a license to. 

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  • M William Cooke
    M William Cooke Member Posts: 2

    Ok. I'm beginning to see the light.

    so, how do I buy these resources? I see that the notes I'm trying to open are each from different books, mainly to do with the explanation of words.

    is there some kind of notes unlock package?

  • NB.Mick
    NB.Mick MVP Posts: 16,046

    so, how do I buy these resources? I see that the notes I'm trying to open are each from different books

    You can buy them on www.logos.com as Alabama explained. But you don't buy one explanation, but the whole book. Most of these locked resources are bible encyclopedias, such as the (very expensive) Anchor Yale Bible Dictionary. You can see a list of resources here

    Actually, if you weren't using the app on an iPhone but on a PC, Mac or Android device, you would be directed from the locked reference directly to the product page. EDIT: as shown in my screenshots in this thread.

    Have joy in the Lord! Smile

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,519

    To add just a little bit to the conversation...

    how do I buy these resources?

    Apple requires a 30% cut of any resource purchased through an "in app" process. Because of this, Logos can't direct you to the resource on their website from the app itself… you will have to do that on your own. If you need help finding a resource, we can help you with that, but you will need to give us more information (i.e. the name or abbreviation of the resource). It might help for you to give us the passage in Faithlife so we can double check and make sure we are steering you right.

    is there some kind of notes unlock package?

    As Mick said, you would need to purchase an entire resource, not just a single note. The way that the notes in Faithlife were designed is kind of like going down a stairway. There are the notes from Faithlife itself, but then to "dig deeper," you move in a downward spiral to other (often more technical) resources.

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