Cold Calls

Logos is a good product and I enjoy using it, but I am tiring quickly of their 'cold calls' to sell me stuff.

Situation:

Just this week, 2 Logos calls from two different people. One during morning prayers and another during a prayer for a family meal. This last one followed up by an e-mail AFTER I told the sales representative I was not interested a number of times. I received 2 calls last month as well, but I digress …

Logos this may be acceptable for some, but for me this is too much! Please cease and desist.

Since said calls were allegedly because of my Wish Lists, I have subsequently deleted them and my phone number to keep from receiving unwanted sales calls during study, prayers, dinner, and family time, etc.

Suggestions:

Would not sales be a little more effective "knowing" (1) the preferred time(s) to contact a specific customer, (2) the preferred method(s) to contact said customer by, and (3) having the same Logos representative, who has had an opportunity to build a rapport … and not numerous representatives …., be a little more efficient, a better use of time, less intrusive, etc.?

Also, is it not wise to have a sales representative understand what the phrase "I am not interested" or a simple, "No" means? Hint: "I'm not interested" doesn't mean, "please try harder," or "try a different way." And of course my regular sales rep already knows this … because he knows me as a person, not just another dialing for $$$ gig …

Logos will you consider offering customers some options?

1. Some customers desire no Cold Calls (or whatever phrase you desire to use). Some customers desire just e-mails. Some do not desire any contact at all, until they initiate it. Please give us some options. Give us boxes to check in our profiles or notification page (where some options already exist, but not specifically for when and how sales staff are to contact customers), etc.

2. Some customers do desire Cold Calls. Perhaps give these customers the option of inserting the times that are best to call (day(s) of the week, hours, time(s) per month - perhaps only on the 1^st and 15^th when one gets paid, etc.), including their time zone, etc. so Logos may call only at the appropriate times as indicated in a customer's profile (or notifications page, etc.). Perhaps program color codes to be used by the Logos staff based upon customer supplied information - Green, good to go for a call - RED, STOP, do not call at this time, YELLOW, a free for all because the customer selected no options, etc.

3. Some customers desire to deal with one and only one sales representative and for others, it does not matter. Please give us a drop down menu with choices.

While IMO no system can be full/fool proof or meet every need/desire/expectation at least it may be designed a little more efficiently where all parties concerned may be better served.

I personally desire to use my phone a little less, so I may use Logos a little more and of course primarily spend more quality time in prayer, study, with family, etc.

Thanks for your consideration.

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Comments

Rosie Perera

Suggestions:

Would not sales be a little more effective "knowing" (1) the preferred time(s) to contact a specific customer, (2) the preferred method(s) to contact said customer by, and (3) having the same Logos representative, who has had an opportunity to build a rapport … and not numerous representatives …., be a little more efficient, a better use of time, less intrusive, etc.?

Also, is it not wise to have a sales representative understand what the phrase "I am not interested" or a simple, "No" means? Hint: "I'm not interested" doesn't mean, "please try harder," or "try a different way." And of course my regular sales rep already knows this … because he knows me as a person, not just another dialing for $$$ gig …

[Y]

I have also been the recipient of such calls from random sales reps I've never dealt with before, and as an owner of Portfolio and thousands of other add-on titles with a long time personal relationship with Logos (friend of Bob's from pre-Logos days, first beta tester, investor in the company, former MVP) I'm not particularly interested in being target marketed for more stuff by newbie sales reps. They do need to learn how to handle customers on a case-by-case basis and not treat them all alike, or they are likely to ruin valuable relationships.

Sacrifice

https://community.logos.com/discussion/comment/486178#Comment_486178

Rosie,

Thanks for your reply. I own Portfolio and +++ too. Been with Logos since the beginning ... (or at least what I think was the beginning - I still have so many old CDs and even 3.5s in the garage - next to my old floppies with Gramcord on 5-1/4" disks). I think you are right on the newbie sales comment .... Their enthusiasm is great, but excitement coupled with genuine relationship skills and a good rapport with the customer will make more sales ... and build a better more stable customer base.

Suggestions:

Would not sales be a little more effective "knowing" (1) the preferred time(s) to contact a specific customer, (2) the preferred method(s) to contact said customer by, and (3) having the same Logos representative, who has had an opportunity to build a rapport … and not numerous representatives …., be a little more efficient, a better use of time, less intrusive, etc.?

Also, is it not wise to have a sales representative understand what the phrase "I am not interested" or a simple, "No" means? Hint: "I'm not interested" doesn't mean, "please try harder," or "try a different way." And of course my regular sales rep already knows this … because he knows me as a person, not just another dialing for $$$ gig …

I have also been the recipient of such calls from random sales reps I've never dealt with before, and as an owner of Portfolio and thousands of other add-on titles with a long time personal relationship with Logos (friend of Bob's from pre-Logos days, first beta tester, investor in the company, former MVP) I'm not particularly interested in being target marketed for more stuff by newbie sales reps. They do need to learn how to handle customers on a case-by-case basis and not treat them all alike, or they are likely to ruin valuable relationships.

Unix

That is the reason. Good to remind people to edit their wish lists! I'll also edit mine:

Since said calls were allegedly because of my Wish Lists, I have subsequently deleted them and my phone number to keep from receiving unwanted sales calls

Logos can't keep track like that of what reps people are using:

3. Some customers desire to deal with one and only one sales representative and for others, it does not matter. Please give us a drop down menu with choices.

Evan Boardman

https://community.logos.com/discussion/comment/486192#Comment_486192

I've noticed I get emails for sale of items that I've deleted from my wish list. Why not email me with a sale of a item that is on my wishlist? Might be more successful.

Sacrifice

https://community.logos.com/discussion/comment/486196#Comment_486196

Evan,

I can see an email coming in case like that, in order to salvage what they may think is a lost sale. However, as you said, "Why not email me with a sale of a item that is on my wishlist? Might be more successful." A personal representative attentive to my short term and long term needs would IMO hopefully handle this better ...

I've noticed I get emails for sale of items that I've deleted from my wish list. Why not email me with a sale of a item that is on my wishlist? Might be more successful.

Unix, if I understand your reply correctly, I think Logos not only can, but does track sales/customer contacts (at least the ones in house - and from another conversation at Christmas one year, I do not think they are allowed to call us from home, or use thier cell phone, etc.) as in one call sometime back it began like 'I know so and so normally deals with your account, but ... '

Logos can't keep track like that of what reps people are using

Bruce Dunning

https://community.logos.com/discussion/comment/486213#Comment_486213

I too have been with Logos almost from the beginning but have never had a telephone call from sales. I don't mind receiving email offers but do not want telephone sales calls. We can control which email lists we choose so perhaps there could be a "no sales calls" list we could choose.

Jacob Hantla

Weird. I have never been cold called that I can remember. That is good cause it would annoy me. I have an active wish list.

-Jacob

Room4more

https://community.logos.com/discussion/comment/486236#Comment_486236

this is interesting, I have never known Logos HQ to make calls to sell their product....I did receive a survey call once, but that was oohh sooooo many moons ago...

tom

https://community.logos.com/discussion/comment/486236#Comment_486236

Weird. I have never been cold called that I can remember. That is good cause it would annoy me. I have an active wish list.

-Jacob

I received them about a year ago, and I received three or four in about a month. After that, I never received any more phone calls.

DAL

https://community.logos.com/discussion/comment/486248#Comment_486248

I received a call once before from a Logos sales person (early 2010). I bought the product but ended up returning it because I got it later as part of an upgrade for my Spanish library. Other than that, if they ever call me it better be to offer me BECNT (15 vols.) for $400 even and Nelson's Reference Bundle for $399 like the old defunct third party used to offer ;-)

DAL

Josh

https://community.logos.com/discussion/comment/486273#Comment_486273

I've received one or two. They weren't successful.

Call me only if there is a ridiculous - and I mean a stupid ridiculous - sale on a book in my wishlist. I'm not going to budge, or care much, for a mere 15%.

Sacrifice

https://community.logos.com/discussion/comment/486271#Comment_486271

Glad to see some here have not received these type calls. Possibly it is due to newbies as Rosie said and not Logos sales policy, training, etc.; thus the hit and miss stories above.

Josh, I am with you 15% is not worth my time and I prefer never to be called. For me personally, send me an e-mail or post it on the forum, etc. - when I see an appropriate sale I can initiate a call to my own sales representative, etc. ...

Bruce Dunning

https://community.logos.com/discussion/comment/486278#Comment_486278

Call me only if there is a ridiculous - and I mean a stupid ridiculous - sale on a book in my wishlist. I'm not going to budge, or care much, for a mere 15%.

Now I think I would change my mind about a call for a "stupid ridiculous" sale. [;)]

Jim Wait

https://community.logos.com/discussion/comment/486178#Comment_486178

Rosie, How do you become an investor in Logos? Sounds good to me!

Rosie Perera

https://community.logos.com/discussion/comment/486456#Comment_486456

Rosie, How do you become an investor in Logos? Sounds good to me!

Jim, I was invited in early on to help the company get started because I'm a friend of Bob's. There are no openings for more investors at this time.

Evan Boardman

https://community.logos.com/discussion/comment/486468#Comment_486468

Just got an e-mail for a sale of items in my wish list......from Amazon! 43% to 57% off! [:)]

Sacrifice

https://community.logos.com/discussion/comment/486509#Comment_486509

How many phone call solicitations do you receive from Amazon?[;)]

Just got an e-mail for a sale of items in my wish list......from Amazon! 43% to 57% off!

ChelseaFC

https://community.logos.com/discussion/comment/486468#Comment_486468

I agree with Jim...

That's a great investment Rosie! just curious and feel free not to answer, but do you the perks of some free books since you are in "The Social Network"? [:)]

Sacrifice

Received a kind e-mail today from Logos apologizing for the calls and stating I would not be receiving any more.

Thanks Logos

Bruce Dunning

https://community.logos.com/discussion/comment/487004#Comment_487004

Received a kind e-mail today from Logos apologizing for the calls and stating I would not be receiving any more.

Thanks Logos

That's impressive.