New Extended Hours
Good news--we are extending our sales and customer service hours to better accommodate our customer's needs.
Our sales and customer service teams are now available Monday–Saturday, 6 a.m.–6 p.m. (Pacific Time).
To help kick-start these new hours, we are planning some exciting Saturday-only sales throughout the entire month of May! For details, go here: http://blog.logos.com/2013/05/new-extended-hours-and-saturday-sales/
Comments
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This is good news! I went to the link and noriced that the IVP Reference Collection was advertised for $102. When I clicked on that link the proces was $190. Do I have to wait for Saturday to get the discounted price?
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Steve said:
This is good news! I went to the link and noriced that the IVP Reference Collection was advertised for $102. When I clicked on that link the proces was $190. Do I have to wait for Saturday to get the discounted price?
Hi Steve--The sale prices are only available on Saturday. There will be 10 new sale items this weekend, so don't forget to call or email customer service!
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Sherri Huleatt said:
so don't forget to call or email customer service!
What if customer service rep doesn't get back with a forum member in a timely fashion? We had someone today ask about this from Hong Kong.
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alabama24 said:Sherri Huleatt said:
so don't forget to call or email customer service!
What if customer service rep doesn't get back with a forum member in a timely fashion? We had someone today ask about this from Hong Kong.
Great question. I'll bring this up with customer service, and will get back to you as soon as I can!
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alabama24 said:
What if customer service rep doesn't get back with a forum member in a timely fashion?
When I emailed salesATlogos last Saturday, I got an auto-reply that said if I was inquiring about a sale, to be assured that the sale price on the date that I emailed them would still be honored. I had planned on keeping the email just in case but received a phone call from sales (not a cold call since I initiated the correspondence) within five minutes.
So yes, from the auto-reply, I understood that if they did not get back to me until later on in the week that my sale price would still be honored.
EDIT: If you would like I could copy/paste the text of the email here in the morning when I get home from work. I think that it is obvious from my last few posts that I don't have the best reading comprehension [:$]
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alabama24 said:
What if customer service rep doesn't get back with a forum member in a timely fashion?
Here is a copy/paste of the auto-reply that I received. Please note the underlined area.
Thank you for contacting Logos Bible Software Sales.
Our goal is to provide you with the very best service.
We will respond to your e-mail as quickly as possible, normally in 24-48 hours.If your message concerns a time sensitive sale and you are not able to call us at 1-800-875-6467, be assured that we will honor the offer based on the time stamp of your message, even if we are not able to respond before the expiration date of the sale.
Our normal hours of operation are Monday-Friday from 6 am – 5 pm Pacific Time. You can reach us at, 1-800-875-6467 or +1 (360) 527-1700.
If you are experiencing problems with our software and need tech support please email your request to customerservice (email address intentionally deleted to prevent spam.)
To learn more about our brand new Logos 5 please visit http://www.logos.com/5.
We look forward to serving you!
Sincerely,
Logos Bible Software Sales0
