Resources Disappeared - including personal books

Since I'm not getting help from the Support Site, thought I'd come here. This is the email I sent....

In addition to the below question which I sent yesterday. Today I again tried to open logos after the 7GB download completed yesterday. When it opened it needed to index everything that took about an hour. Then when finally in, none of my personal books are available - Logos says: "You don't have a license to view this resource, but here's a preview..."

So, I have a problem....

My internet connection is a bit spotty at times. Two days ago, I opened logos (5.0 mac), and I had no internet connection. I signed on without logging in (or whatever the procedure is). I didn't use logos yesterday at all. Today, as I am putting the final pieces of my sermon together, I go to login and I have to retype my email and password. I thought that was strange, but did it and went back to my other app to work on. A few minutes later, I went to work with Logos and it was downloading 0% of 7 GB of updates. 7 GB? Really? But I needed into logos, so I cancelled the updates and opened my layout to go to work. Except all of my icons of my favorites were grayed out, logos told me that since I did not own these resources, it was giving me a preview of the NIV. What is that about? I do own them....

I'm pretty frustrated right now, because an hour later, I'm at 6% of the 6.28GB download now.... Logos is totally unusable - totally. Perhaps I can go to Biblia.com, but I don't have my layouts or my "clippings" (which I would love to be able to get (the clippings) on my phone or on Biblia....just an aside there).
So now what?
Why was there 7GB of download?
Why can't I cancel and go back to work in Logos?
Why am I so frustrated right now?
Why is this different than when the resources update - which I can pause for 4 hours?
Why did it act like this was the first time I ever downloaded it?
???

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Comments

Jacob Hantla

This is normal. The 7 GB of download are all of your files. Logos is designed to function after you complete the download AND after an initial indexing completes. Until that point features will be hit and miss and may not work right.

Personal books are not stored on Logos' servers, but are rather generated locally. So if you are installing onto a new machine, your books will not download automatically.

Finally, on the websites (like Biblia.com) note all user generated files are available (actually very few are). For example, it wouldn't make sense to have your layouts sync to biblia because biblia functions totally differently than desktop Logos.

JT (alabama24)

Today I again tried to open logos after the 7GB download completed yesterday. When it opened it needed to index everything that took about an hour.

An hour doesn't seem sufficient time to index 7GB worth of resources.

A few minutes later, I went to work with Logos and it was downloading 0% of 7 GB of updates. 7 GB? Really?

What base package do you own? Is it at all possible that you deleted your library by accident, causing Logos to redownload everything? Were you installing any other software on your computer, or doing anything out of the ordinary?

rog

https://community.logos.com/discussion/comment/496448#Comment_496448

okay, I figured it out about the same time you guys wrote. Thanks for the quick replies. I was doing some in-house cleaning the other day trying to figure out another issue and decided I would just get rid of Logos 4.... Ahhhhh.... thus all the settings were lost. I still had all the stuff, just needed to go in and rebuild the books.

Thanks for helping me to think through things.

rog

https://community.logos.com/discussion/comment/496452#Comment_496452

okay, one more in regards to this issue - if anyone can help. The resource logo icons are gone. Not the Personal Books, but all of them. NIV, NLT, etc. I'd like them back mainly because of my favorites section.... I can still go back into Time Machine and get any files.

So...any ideas

JT (alabama24)

https://community.logos.com/discussion/comment/496452#Comment_496452

I was doing some in-house cleaning the other day trying to figure out another issue and decided I would just get rid of Logos 4.... Ahhhhh.... thus all the settings were lost.

You didn't just "lose your settings"… you deleted your entire library! (Thus the large download). When you upgrade from L4 to L5, the L4 resource folders are reused. This is true on Mac & PC. On Mac, for very technical reasons that I don't fully understand, even new installations use an "L4" folder.

JT (alabama24)

https://community.logos.com/discussion/comment/496455#Comment_496455

The resource logo icons are gone. Not the Personal Books, but all of them. NIV, NLT, etc.

Do you mean the book cover icons? Those should have downloaded in the 7GB...

rog

https://community.logos.com/discussion/comment/496471#Comment_496471

Yep...I did.... (dumb...really dumb...and I'm usually way more tech savvy than that....)

I figured the icons should have downloaded with the whole library, but they aren't showing up for any searches, etc.

JT (alabama24)

https://community.logos.com/discussion/comment/496490#Comment_496490

I figured the icons should have downloaded with the whole library, but they aren't showing up for any searches, etc.

Can you give a screenshot of the places you are seeing this behavior?

rog

https://community.logos.com/discussion/comment/496502#Comment_496502

thanks for the help. Logos tech's had me rebuild the index and catalog. That did it and all is well in the universe again. The sky is blue, the cows are happy and even my mother-in-law looks good right now! :-)

JT (alabama24)

https://community.logos.com/discussion/comment/496695#Comment_496695

Glad it's working. [:)]

Lynden O. Williams

https://community.logos.com/discussion/comment/496695#Comment_496695

he sky is blue, the cows are happy and even my mother-in-law looks good right now! :-)

Glad you're a happy camper rog. Hope she does not read the forums. Still time to edit. [:)]