Windows 8 won't open Logos

I just bought a new laptop with Windows 8 on it. I installed Logos, installation went fine. When I try to open the icon it says the software has stopped working. I have tried the compatability mode, administrator mode all to no avail. I am posting this hoping someone will be able to help me. I really love my Logos and I need it to be working. 78720.Logos Log Files.zip

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Bradley Grainger (Logos)

Please try deleting the following file, and restarting Logos:

C:\Users\Charles Arriola\AppData\Local\Logos5\Documents\hrwqrfrm.orz\CopyBibleVerses\CopyBibleVerses.db

(You may need to turn on Show Hidden Files in Explorer Options to be able to find this folder. Alternatively, pasting the path (everything up to the last \) should just work.)

Charles Arriola

https://community.logos.com/discussion/comment/499572#Comment_499572

I did this. It opened in blank page mode as long as I hold control when I double click the desktop icon.

Charles Arriola

https://community.logos.com/discussion/comment/499580#Comment_499580

But there is nothing in my library.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/499581#Comment_499581

Please check that the email address shown in Logos 5 (use the Help > About menu on the right-hand side of the app to display this) matches the email address in your logos.com profile (shown at https://www.logos.com/user/edit).

If it does, please enter "update resources" in the command bar at the top of the Logos 5 application to start a download of all your resources.

If it doesn't, restart the app while holding down the Ctrl key, and log in with your logos.com email address and password to get access to your library.

Charles Arriola

https://community.logos.com/discussion/comment/499612#Comment_499612

Thanks for helping me with this problem. I have another one though. The LEB Audio works fine when I play the computer voice. When I try and play the new Marv Allen voice the whole program shuts down? Please help. I already read your other post about deleting the file and that didn't work. Thanks.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/503505#Comment_503505

When I try and play the new Marv Allen voice the whole program shuts down?

I don't think I've seen that specific problem reported before. Please post your latest logs, as these will most likely help us identify the issue.

Charles Arriola

https://community.logos.com/discussion/comment/503507#Comment_503507

3252.Logos Log Files.zip

Charles Arriola

https://community.logos.com/discussion/comment/503551#Comment_503551

Is there any hope for a fix?

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/504253#Comment_504253

The log files don't seem to contain crash information for this problem.

Please call our tech support line, reference this thread, and tell them you need assistance collecting a native crash dump. They will be able to collect information that should help us diagnose and fix the problem.

Charles Arriola

https://community.logos.com/discussion/comment/504259#Comment_504259

I called tech support and they tried some things by controlling my computer remotely. The guy said that he wasn't sure what the problem was but felt it might be a .NET framework issue and that he would send it on to the development team and they would let me know. That was 3 weeks ago, what options do I have to get my issue resolved?

Bradley Grainger (Logos)

I have tried the compatability mode

Do you still have compatibility mode enabled? Logos 5 works best when that setting is turned off; enabling compatibility mode can cause hard-to-diagnose crashes.

Charles Arriola

https://community.logos.com/discussion/comment/508775#Comment_508775

That worked. Thanks so much!