Logos 5 crashed, will not reopen

So here's my problem. I opened Logos 5, and it went into "Logos is Preparing your Library"

Strange, since I didn't think anything was downloaded/updated today, but I might be wrong. Okay. I'll let it sit since it says it might "take a while."

However, after a couple hours, I check my Windows task manager - "performance" tab. CPU usage shows 0%, nothing is processing. Hmm. Nothing downloading in network either... double hmm. So I killed it in applications.

Now, it will not restart. I clicked Ctrl and started the program to log the error, and I basically got, "Logos is opening. Logos is terminating." Nothing else. The logo comes up, and the disappears. That's it.

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Christian

Duh . . .

Just went in to "processes" in my task manager and saw Logos still open. Killed it there, and it started right back up, no problem. Guess there's a different between having a bunch of computer knowledge, and being computer smart, isn't there? [:^)]

Rosie Perera

Glad you figured it out. In the future if you get an apparent crash or hang in Logos, it would help to diagnose what caused the problem if you have log files that you can upload for Development.

See here for more info on diagnostic logging: http://wiki.logos.com/Diagnostic_Logging

But I hope the problem doesn't recur for you.

Christian

https://community.logos.com/discussion/comment/501197#Comment_501197

I actually did that, and all it said was,

"Application opening (and them date and time stuff)"

"Application closing (and then date and time stuff)."

That's how I figured it might be something to do with the program staying open somewhere in my computer

Mark Smith

https://community.logos.com/discussion/comment/502371#Comment_502371

That's how I figured it might be something to do with the program staying open somewhere in my computer

I've noticed this on occasion as well. A crash leaves part of the program in memory and only killing the Logos process or processes (sometimes the Indexer) can get you started again. Glad you figured that out.

Charlene

https://community.logos.com/discussion/comment/501191#Comment_501191

Just went in to "processes" in my task manager and saw Logos still open. Killed it there, and it started right back up, no problem.

Glad you posted your problem, Jems, as when I turned on Logos today, I had the same problem. It went immediately into Preparing your Library mode, and wouldn't open. So I came online to see if anyone else had the same problem, and voila! I saw your post and so I did the same thing, checked my "processes" and sure enough there were several involving Logos. Once I ended all of those, Logos started right up!

So thanks!