Crash 5.1 Mac Opening Bible Facts

Logos 5.1 crashes whenever I attempt to open a Bible Facts window on Mountain Lion 10.8.4.

4382.LogosLogs.phil.20130702-202444.zip

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    It is crashing when opening Obadiah.1 (Things). Try opening  Biblical Things from a Passage Guide; anything except Obadiah.1!

    Dave
    ===

    Windows 11 & Android 13

    Ran through all your examples on Mac OS X 10.8.4 without any crashes. Could it be an indexing problem?

    Could it be an indexing problem?

    No!  Facts depend on 4 databases that were updated on 2 July according to my Home Page (Biblical People, Places, Things and Events).

    Dave
    ===

    Windows 11 & Android 13

    Just wondering, does that preclude an prior existing indexing error?

    Logos 5.1 crashes whenever I attempt to open a Bible Facts window on Mountain Lion 10.8.4.

    I am not able to reproduce this issue, but I have passed your logs on to Development. 

    Unfortunately, I'm still crashing when accessing Bible Facts through any means after the SR-1 release. Please help.

    8836.LogosLogs.phil.20130711-083751.zip

    3005.LogosLogs.phil.20130711-083551.zip

    Hi Phil i fixed my problem with the Biblical Facts crashing

    I received a email from a Logos person ask me for my Logs and screen capture .

    I just change The Region on my mac i was in United States (computer) and change to Spain -- Chile or a costume Region ...

    1. Click the Apple in the top left-hand corner.
    2. Click “System Preferences.”
    3. Click “Language and Text.”
    4. Click the “Region” button.
    5. Change the region

    Now works and no more crashes 

    I hope this works for you

    PD: i'm sorry for my english

    Thank you very much, Gustavo! That worked for me. I had a "Custom" region because I changed AM and PM to lowercase. When I set it to the default for United States, I was able to open the Bible Facts.

    I don't know how you found it, but I'm sure Logos will appreciate knowing! [:)]

    Thanks again!

    -Phil

    I am not able to reproduce this issue, but I have passed your logs on to Development. 

    Also see crash at http://community.logos.com/forums/p/72700/506269.aspx

    Dave
    ===

    Windows 11 & Android 13

    Logos 5.1 crashes whenever I attempt to open a Bible Facts window on Mountain Lion 10.8.4.

    I am not able to reproduce this issue, but I have passed your logs on to Development. 

    Crashes for me as well ML 10.8.3.

    Open Bible Facts, press enter to search, beach ball, boom.

    At least the crash is not a 'hard crash', meaning Logos crashes and the fact is recognised by the OS with option to report to Apple, instead of immediately dying.

    If you want my log files also pls let me know. Didn't bother attaching them as it seems a recognised bug.

    "I want to know all God's thoughts; the rest are just details." - Albert Einstein

    Crashes for me as well ML 10.8.3.

    Open Bible Facts, press enter to search, beach ball, boom.

    At least the crash is not a 'hard crash', meaning Logos crashes and the fact is recognised by the OS with option to report to Apple, instead of immediately dying.

    If you want my log files also pls let me know. Didn't bother attaching them as it seems a recognised bug.

    Patrick,

    Can you please attach your logs? This will allow us to verify that you are experiencing the same crash and not something different.

    Mac Developer
    Faithlife

    I have the same problem. Crash every time when attempt to use Bible Facts in English or in Spanish

    MAcbook Pro 7.1 8 GB Ram Mountain Lion 10.8.4 // Biblioteca Premium

    1108.log.pdf

    is anyone get a answer from Logos?

    I have the same problem. Crash every time when attempt to use Bible Facts in English or in Spanish

    MAcbook Pro 7.1 8 GB Ram Mountain Lion 10.8.4 // Biblioteca Premium

    1108.log.pdf

    is anyone get a answer from Logos?

    There is still an open case for this. 

    I'm going to email you about this, Gustavo

     

    I am facing the same issue. E-mailed Logos support team. Was helping me with a few steps but did not work. Now they have stopped replying me and left me hanging.

    I tried Gustavo method and it worked. However, it doesn't make sense I have to change region that I am not in. Attached is my log file

    1234.LogosLogs.JoonHui-MBP.20130721-100547.zip

    I tried Gustavo method and it worked. However, it doesn't make sense I have to change region that I am not in. Attached is my log file

    Welcome JoonHui,

    Logos will have to fix Bible Facts to work in non-English or Asian regions - so continue with the workaround for a while.

    Dave
    ===

    Windows 11 & Android 13

    Logos 5.1 crashes whenever I attempt to open a Bible Facts window on Mountain Lion 10.8.4.

    This will be fixed in 5.1 SR-2.

    yes, fixed. Thanks the Logos team

    Thank you very much!