Word Biblical Commentary

I have three volumes of WBC on pre-order. One for two years, the others a little over a year. I have called a couple of times to ask what's going on. Never got an answer. So here's the deal, when I leave today, in about an hour, if I don't have a full explanation about why the hold up and an estimate of when these volumes will be available, I will cancel all of my pre-ordeers.

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Comments

Mark Smith

Monroe,

Most of us can relate to your frustration. However, when it comes to ultimatums, this might not be the best place to get a prompt reply. You might get one, but you might not. You can email Dan Pritchett at Logos: Dan@logos.com and ask for some input.

Paul

https://community.logos.com/discussion/comment/519955#Comment_519955

Logos is losing its focus. Rather than doing one thing well, it has become very scattered. Word Commentaries Series is more important than Sophocles for most Logos users.

DMB

https://community.logos.com/discussion/comment/519957#Comment_519957

Agree Paul, but not Sophocles ... we're getting soooo close!

http://www.logos.com/product/8513/e-a-sophocles-collection

Monroe R Miller

https://community.logos.com/discussion/comment/519955#Comment_519955

I have already called about this twice. I have tens of thousands of dollars invested with Logos. They have just lost a very good customer.

Paul N

https://community.logos.com/discussion/comment/519962#Comment_519962

C'mon Monroe! When you mentioned you've called previously are you saying you literally did not receive an answer or was it like no one picked up? When I make ultimatums with my children I give them favorable terms which is probably really a bribe in disguise. I guess my point is you have to give Logos at least a little time to respond! Also unwinding all of those pre-pubs/cp orders has to be a bear!

Monroe R Miller

https://community.logos.com/discussion/comment/519973#Comment_519973

The answer I got, both times, was "they are under contract." My response was, "i know that. They have been 'under contract' for years. These are not toys, they are professional tools and I need to know when I can expect them." The response, like a broken record (you younger guys can get your grandparents to explain "broken record. ") was "they are under contract."

JT (alabama24)

https://community.logos.com/discussion/comment/519989#Comment_519989

The response, like a broken record (you younger guys can get your grandparents to explain "broken record. ") was "they are under contract."

Let me give you an educated guess, which won't be the same "broken record" response...

Logos has a finite number of man-hours to accomplish all the various projects they need to accomplish. If I were to own the company, I would put my man-hours on the projects with the greatest ROI. That may or may not always be the ones with the biggest "profit margins." I have no inside information on these projects, but I would guess that one or more of the following may be true:

The resources aren't as "in demand" as some others, and are on the "slow track."
The resources are more "labor intensive"
The resources have thinner "profit margins"
The resources are more prone to mistakes and must be checked and rechecked to meet quality standards

I can understand your frustration… I don't understand your response. One thing I would suggest to Logos… It might be better to hold off on announcing that resources are "under contract" if the project will take an extended amount of time.

Greg

https://community.logos.com/discussion/comment/519989#Comment_519989

Monroe,

I'm willing to bet its a publisher issue and not a Logos one. It doesn't take Logos 1-2 years to type and tag such simple resources. Logos would have no good financial reason to take so long to put out such a popular resource either.

Delays like this are usually publisher related. You may want to speak to the publisher about this delay, as Logos may not be allowed to divulge the reason.

DMB

https://community.logos.com/discussion/comment/519989#Comment_519989

Well, the CEO's reply is that if they had to monitor all their in-development books, they'd not have time to develop them. But I'd think they have internal tracking. Computer guys?

I suppose unloading orders is more efficient. I've periodically cleared my orders for oldies. Including the WBC series. I've got a Hermeneia that probably I'll end up clearing but give it some time.

I also unload with repetitive missed ship dates.

Performance matters.

Monroe R Miller

https://community.logos.com/discussion/comment/519996#Comment_519996

I have cancelled my orders. I will have to limp through the last two years of my active, parish ministry with just the resources I already have. Even Logos should be concerned when something has been under contract for two years and find out why.

Clifford Kvidahl

https://community.logos.com/discussion/comment/519999#Comment_519999

Monroe,

Thanks for the comment. From what I know, Steve Walton has been working on these two volumes for of Acts quite some time now. They are both not available currently. There is a tentative date for Acts 1-14 as later this year. If memory serves me correctly, there have been a number of supposed publication dates for these two volumes—I personally remember seeing a 2008 publication date for vol. 1 a few years back.

This is more an issue with Word than with Logos. I, like you, are waiting eagerly for Walton's work.

Commentaries are a tricky business, with many, many delays. For example, the NIGTC on 1-3 John, which is being written as we speak by D. A. Carson, was originally supposed to be published at least a decade ago.

When you get the chance, look at the author forwards in some of the major commentaries. You will not be surprised to see some give an indication of just how long it took for them to get their manuscript to the press.

One last nugget. The great Pauline scholar E. Earle Ellis was scheduled to write the ICC for 1 Cor. He was at work on that for years, and at the time of his untimely death he made it only as far as 1 Cor 7.

I am sorry that this is taking longer than usual. I think I may email Walton and see if he has finished his manuscript.

Cliff

Monroe R Miller

https://community.logos.com/discussion/comment/520002#Comment_520002

I don't care anymore. I have cancelled my orders. Logos is habitually uncommunicative about delays. I have dealt with this before. As long as Bob and his brother maintain their arrogant attitudes there will be trouble. But not for me, I'm outta here. Logos has just over 31,000 of my hard earned dollars. They will get no more.

Clifford Kvidahl

https://community.logos.com/discussion/comment/520006#Comment_520006

Monroe,

Would it be possible to communicate via email? I would love to help you in anyway I can.

cliff [dot] kvidahl [at] logos [dot] com

Cliff

Monroe R Miller

https://community.logos.com/discussion/comment/520009#Comment_520009

It is possible and I will send you my email but I do not need help. The time for that is way past.

Bruce Dunning

https://community.logos.com/discussion/comment/520013#Comment_520013

Monroe, I understand your frustration but I don't understand your response. What do you hope to gain by your reaction?

Monroe R Miller

https://community.logos.com/discussion/comment/520018#Comment_520018

Bruce, I have the WBC and other very good commentaries in Accordance. I also have an extensive Logos library that I will still use. I have had a very unhappy relationship with Logos for years. I see them as arrogant, not at all customer centered and bordering on dishonest. Example: they have apparently offered these WBC volumes while the volumes don't even exist. They list them as "under contract" which used to mean that the ebook was being prepared, even though the volumes still exist only in the authors' immaginations. I simply have chosen to walk away from the headaches and frustration of dealing with a company that holds its customers in such low regard. If you need an explanation for that, check about 3 or 4 posts above where the CEO is quoted as saying that if Logos tracked all their books in development, they wouldn't have time to develop the books. Arrogant and cavalier! By not shopping here, I won't have to deal with that anymore.

Mike Pettit

https://community.logos.com/discussion/comment/520018#Comment_520018

I do not think that he is thinking of gaining anything, he has just had enough of being treated badly by Logos.

Logos is a massive company and they expect us to believe that tracking production status is so difficult that they can never do it?

Monroe R Miller

https://community.logos.com/discussion/comment/520018#Comment_520018

Bruce - i responded to your post. Apparently, something in my response caused it to be censored. Suffice to say that I am getting rid of the heaches of dealing with Logos. I consider that great gain.

Dan Francis

https://community.logos.com/discussion/comment/520006#Comment_520006

I don't care anymore. I have cancelled my orders. Logos is habitually uncommunicative about delays. I have dealt with this before. As long as Bob and his brother maintain their arrogant attitudes there will be trouble. But not for me, I'm outta here. Logos has just over 31,000 of my hard earned dollars. They will get no more.

All Logos can do is pull them, Logos is not at fault for the lack of items to produce, if Nelson tells Logos these volumes are coming and start pre selling them, it is not Logos fault when the volumes are not forth doing from Nelson. Also once the volumes are released for publication it is still up them to release the text for Logos to work with. Bob and Dan do not seem arrogant to me really, and indeed when I have emailed Bob in the past have always got pleasant and usually informative replies.. Indeed the last time I was even given some info that was more or less in-house only info. I have spent no where nearly as much as you have. I am sad you feel the need to leave logos, i could complain about several things with Logos but all in all I do not think arrogance is a problem on their part (now i will occasionally say there is stuff in advertising that seems less than fair or 100% accurate ) but this is not the fault of anyone but the marketing department and the last time i made a complaint I will admit it was a bit of an over reaction on my part (I can be pretty nit picky when i have a bad migraine).

-Dan

MJ. Smith

https://community.logos.com/discussion/comment/520031#Comment_520031

they expect us to believe that tracking production status is so difficult that they can never do it?

I doubt that they don't track them - more likely, they don't track them in a manner that is useful to us, the end user. I would believe, however, that Logos begins "real" tracking at the point they receive the file or manuscript. However, to me the real issue is as a user, what information is Logos obligated to give me? should give me so that I feel I am a valued customer? is an unrealistic expectation on my part? I suspect there are many different answers ... as well as different ways in which we publicize (or not) our displeasure.

Monroe R Miller

https://community.logos.com/discussion/comment/520034#Comment_520034

Dan - have some more Cool Ade!

Bob Pritchett

https://community.logos.com/discussion/comment/520030#Comment_520030

I see them as arrogant, not at all customer centered and bordering on dishonest. Example: they have apparently offered these WBC volumes while the volumes don't even exist.

I'm very sorry you're unhappy with us.

This year our goal is to publish 10,000 titles. There are 900 people (really!) involved in producing these volumes, working on two different continents.

The publishers give us a license, and send us a list of titles. When we get marketing materials (the material in catalogs), we try to get the books onto pre-pub -- this takes research for some titles, and sometimes just involves re-posting what the publisher provides.

We used to wait until every piece of the book -- the digital files (if any), the cover art, the two physical copies, etc. -- was available before posting the book. But it is very hard sometimes to even track down if files exist, or to get the books shipped by the publisher, etc. Sometimes we give up and order paper copies ourselves, or send a book to be keyed for which files might exist. Also, Amazon.com, B&N, and many other book-sellers automatically populate their online catalogs with the digital feeds from distributors like Ingram, which are in turn automatically fed from the publishers' data uploads.

When we wait to put a book on pre-pub till we have all these pieces, we get users saying "How come Amazon.com lists the new WBC volume and you don't?" So we tend to list new titles when we're told about them, too.

Sometimes the publishers put things in the catalog way too early. This is the case with the WBC volumes, which apparently aren't even finished being written yet.

However we do not have insight into why a book that was in the catalog for a season doesn't arrive -- we have to call the publisher and ask. And inside the publisher they have the same complex issues -- maybe the person answering the phone, or managing rights licensing, only has access to what the catalog says. Maybe the only person who knows that Book A isn't going to be on time is the editor for Book A, the identify of which isn't readily available to the person who answers the phone.

And, of course, with 300 people here, it's hard to communicate everything. Yes, there is a tracking database. It's used by the people involved in producing books -- but I don't have a log in, and don't have access to it. It isn't part of my daily work. And neither does anyone in customer service. It's used by the Electronic Text Development team and their outside contractors.

And in the case of a book like these WBC volumes, the status message isn't helpful. I'm pretty sure it says "Waiting for book or files."

Because the ETD department waits until Publisher Relations sends the book and files. And, because there are 10,000 titles going through the system, we're largely organized around reacting to the arrival of books and files, not looking at the list of 3,000 planned titles each morning and saying "I wonder where the book and files are?"

Now by the time a book hits 100% we usually have the book and/or files; when we don't someone calls the publisher to ask where they are.

But when the book is delayed in the publisher's own processes.... well, they can't tell us if they don't know themselves.

I'm sure there's a way to improve this process -- we try to revisit the tools, databases, and procedures all the time. People leave and join the organization, and we need different processes as we scale from hundreds of books a year to thousands to (hopefully) many thousands.

But it's hard to answer questions "on demand" about 10,000 different volumes without a database. And it's hard to build a database that can anticipate all the circumstances / reasons / explanations. And sometimes we literally don't know. In this case what would we put in the status field? "Book never arrived / Don't know why" / "Can't get book from publisher" / "Book doesn't exist"? That's just one example -- there are a hundred variations...

(This example of the WBC is probably the worst-case situation, because not only does it involve multiple organizations, nobody really enjoys owning up to "I know we published it in the catalog, but we don't have the manuscript written / edited / published yet." And I hope I'm not being unfair -- I really don't even know the status now! I'm going on what I've heard from our publisher relations guy about what he heard last time from his contact at the publisher who's telling us what they last heard from the editor....I guess...)

Can we own some responsibility? Well, I suppose you could fault us for putting these books on pre-pub before we could touch them. But we put most books on pre-pub before we can touch them -- that's why it's pre-pub! We even put stuff up to see if there's enough interest to write it! In most cases we're confident we CAN get/touch the book if we reach 100%, but in this case there was no way for us to know that the catalog that said "Spring 2011" (or whatever it was) wasn't going to deliver. (And, if we didn't list it, someone would be asking why Amazon, B&N, and everybody on earth has it but Logos....even though in reality no one has it.)

I suppose you can fault us for poor communication, though I'm pretty certain that there are several forum posts about these titles already. I suppose we could hire someone whose job was to hunt down book status, taking inquiries from CS, checking the ETD database, calling the 3 publisher relations reps if that status is "no books or files", then asking the publisher relations reps to search their memory or emails, then having them call the publisher if we don't know why it hasn't arrived, then having them call the publisher again in a few days when they haven't found the answer yet....

I know it sounds silly, but what less than this would really answer this question? Even this answer has involved me making a cell phone call to the head of publisher relations, who only happened to know because this is the "poster child" of failed delivery / expectations, because the author (?) / editor (?) / publisher (?) hasn't delivered as planned and publicly announced, and hasn't given a realistic new prediction.

I know we can fix it, but I don't know fixes that aren't incredibly wasteful of time and human resources. I'm open to suggestions.

-- Bob

JT (alabama24)

https://community.logos.com/discussion/comment/520045#Comment_520045

I'm open to suggestions.

My only comment would be that it might be prudent not to declare a resource is "under development" or "under contract" until you actually have either the digital files or hard copy.

David Bailey

https://community.logos.com/discussion/comment/520045#Comment_520045

Concerning communications...

If "under development" means Logos is actively creating the digital text for the resource, then perhaps have another status state for public viewing that indicates Logos is awaiting digital content from outside of Logos. The content is needed before Logos can start work?

Does the database timestamp when the pre-pub / community pricing of each resource hits the 100% mark? At this point, start a timer for each resource and, after say 2 months of stagnant state, flag this resource with the new status state for public view. If the content arrives at Logos before the 2 months, and if Logos is ready to work, then the status state should be "under development".

My 2 cents.

edit: or, as other have suggested, use an intermediate status state when Logos is awaiting something from an outside vendor or publisher. After a period of time, if the status is stagnant, send an email or flag the situation for the production manager at Logos so that he/she can follow up with the vendor / publisher.

David

Dan Francis

https://community.logos.com/discussion/comment/520045#Comment_520045

I know we can fix it, but I don't know fixes that aren't incredibly wasteful of time and human resources. I'm open to suggestions.

As I was one inquiring a few weeks ago in a different post on this very release issue, I can understand this issue is frustrating but at the same point in time there is no easy answer. If somehow it might be possible to have a status labeled publisher delayed, this might be best. It briefly explains production issues are to do with the publisher and not with something Logos is able to control. You still might get inquiries but most people will likely be satisfied knowing it is out your hands.

-dan

Jack Caviness

https://community.logos.com/discussion/comment/520054#Comment_520054

I'm open to suggestions.

My only comment would be that it might be prudent not to declare a resource is "under development" or "under contract" until you actually have either the digital files or hard copy.

Perhaps a new status marker—"Waiting for material from the publisher".

Mark Smith

https://community.logos.com/discussion/comment/520058#Comment_520058

Perhaps a new status marker—"Waiting for material from the publisher".

[Y] I believe that, or a similar statement would be very helpful. "Fully subscribed but awaiting publisher input" is a bit more descriptive than "under development."

Matthew C Jones

https://community.logos.com/discussion/comment/520060#Comment_520060

I am fine with something as simple as "under contract" when waiting on a publisher and "under development" once Logos has begun work on it.

Thanks, Bob, for your humble and informative response.

Bruce Dunning

https://community.logos.com/discussion/comment/520060#Comment_520060

Bob, I really appreciate your response. Thanks for taking time to explain things so thoroughly from your perspective.

Perhaps a new status marker—"Waiting for material from the publisher".

I believe that, or a similar statement would be very helpful. "Fully subscribed but awaiting publisher input" is a bit more descriptive than "under development."

I think that this would really help.

Lee

https://community.logos.com/discussion/comment/519999#Comment_519999

I will have to limp through the last two years of my active, parish ministry with just the resources I already have.

Logos has just over 31,000 of my hard earned dollars. They will get no more.

Surely the understatement of the year! Or, if serious, someone who can help me "limp along" with him! [:)]

On a serious note, I agree that "under contract" is uninformative, even misleading. Under contract with whom? The tagging people? But in this case, not? You see what I mean.

Adam Rao

https://community.logos.com/discussion/comment/520107#Comment_520107

To me, this is a very unusual thread. For one, if the volumes in question are Acts and/or 1 Corinthians, folks know that these haven't even been written or published yet, right? So, given that, what exactly is Logos even missing? They have all of the in-print volumes of the WBC available for purchase with one exception, and it's the one that has me confused as well – Job 38-42 by David J.A. Clines, which, as best as I can tell, has been available since 2006 to complete his monumental 3-volume work. So, yes, I guess if you were planning on preaching for two years on Job, chapters 38 through 42, you'd have reason to be marginally frustrated (though you could always just buy the hardcover to get you through!), but, otherwise, I guess I fail to see the reasoning for the anger expressed here. Logos has as much of the WBC series available for purchase as they possibly can. What's the problem?

Dan Francis

https://community.logos.com/discussion/comment/520282#Comment_520282

So, yes, I guess if you were planning on preaching for two years on Job, chapters 38 through 42, you'd have reason to be marginally frustrated (though you could always just buy the hardcover to get you through!), but, otherwise, I guess I fail to see the reasoning for the anger expressed here. Logos has as much of the WBC series available for purchase as they possibly can. What's the problem?

That problem may very well be Nelson. Yes the product is finished but are they refusing to allow a digital edition to be done for a period of time??? Historically a lot of publishers have wanted to wait years to release digital editions, like paper back editions. Some publishers like NH has the New Beacon Bible Commentary volumes available for logos release nearly as soon as the Print edition is released. What publishers often don't realize is many of us will never purchase their Hard Covers and if their product isn't available we will search for something else. I have been waiting patiently for Job, but now that the baker old testament commentary on the wisdom books and psalms has released Job I feel less anxious I haven't canceled my preorder but I would bet there are many who will be happy to go with it only...

-Dan

Dan Francis

https://community.logos.com/discussion/comment/520282#Comment_520282

as best as I can tell, has been available since 2006 to complete his monumental 3-volume work

Nope double checked from biblio in job:

Word Biblical Commentary. Nashville: Word, 2011. The 2006 was a projected date but release wasn't till 2011.

-Dan

DMB

https://community.logos.com/discussion/comment/520282#Comment_520282

Adam ... you can read just like I (sometimes) do. Communication. Re-read your 2nd sentence. You had to forego Logos to determine if indeed a 'product' even existed.

Now on Amazon, I also have pre-pubs. Amazon keeps me updated with messages like 'We don't think this book is for real, so we're out of here.' Or 'Even though the publisher say 2 weeks, better plan on 4th quarter.' Yes, these are my made-up words (I did apply for a job writing emails), but a real communication.

I even got used to Amazon being more up to date than the publisher site.

Now it's true Amazon doesn't have 10,000 books in the mill. And they don't operate on 2 continents. Plus they don't do 'tagging'.

But they 'communicate.'

Bob Pritchett

We have decided to invest more time in our pre-pub system to allow it to show more fine-grained status messages. This will be part of a scheduled update to our product pages; it's still a few months out before being complete, but when it is you'll see some new statuses beyond "Under Contract" that provide more detail if we are waiting for the publisher.

Kevin A. Purcell

https://community.logos.com/discussion/comment/520335#Comment_520335

Whether this came as a result of interaction on this forum or not, I commend you for this step! Way to go Logos!

Beloved Amodeo

https://community.logos.com/discussion/comment/520324#Comment_520324

I even got used to Amazon being more up to date than the publisher site.

Now it's true Amazon doesn't have 10,000 books in the mill. And they don't operate on 2 continents. Plus they don't do 'tagging'.

But they 'communicate.

Denise,

I respectfully must disagree. AMZ customer service can involve excruciatingly involved introductions, they are for the most part amicable. But, my most recent unsavory clash with the circuitous catacombs of customer service occurred with my purchase of BIGHG in July which I pre-ordered in May.

After several unproductive conversations around the "real" release date, I called the publisher and spoke to this sweetheart of a secretary. Who informed me that the said book would be ready for release a few months later with no hard and fast date as AMZ indicated on its' site.

Now, how is it that I came to be doing the work of someone on AMZ payroll. I'm not saying AMZ is frequently wrong. Because more often than not they do find away to satisfy their customer.

On the other hand let's not overlook Logos strengths. One thing I think is an enviable characteristic, is the opportunity they give the customer to develop a one on one relationship with a very motivated sales representative, rather than always speaking to someone in the Philippines or somewhere who doesn't know you from Adam. And that's a good thing.

Lastly, AMZ does do business throughout the world. Lookey here

Bruce Dunning

https://community.logos.com/discussion/comment/520335#Comment_520335

We have decided to invest more time in our pre-pub system to allow it to show more fine-grained status messages. This will be part of a scheduled update to our product pages; it's still a few months out before being complete, but when it is you'll see some new statuses beyond "Under Contract" that provide more detail if we are waiting for the publisher.

Thanks Bob. I think that will be a great improvement.

DMB

https://community.logos.com/discussion/comment/520344#Comment_520344

Good news from Bob!

Beloved ... AMZ isn't the cats meow; you're right. I'd say half my Kindle books have issues (1 unreadable).

But 'for me' they are (were?) a lot more status communicating.

Dan Francis

https://community.logos.com/discussion/comment/520348#Comment_520348

Kindle books have issues

One thing happened to me having to have me redownload everything to my mac… no matter what i did 6 of my books would not download. I called up Amazon after a week of frustration and was told.. those five books have corrections done by the publisher so in effective are a new book and are not automatically downloadable… but she was happy to update my ufo so i could redownload them. All i could do is shake my head and be very thankful that Logos and other software companies do not force you to phone in to manually update every book that has a correction.

-Dan

Mike Childs

https://community.logos.com/discussion/comment/519994#Comment_519994

The response, like a broken record (you younger guys can get your grandparents to explain "broken record. ") was "they are under contract."

Let me give you an educated guess, which won't be the same "broken record" response...

Logos has a finite number of man-hours to accomplish all the various projects they need to accomplish. If I were to own the company, I would put my man-hours on the projects with the greatest ROI. That may or may not always be the ones with the biggest "profit margins." I have no inside information on these projects, but I would guess that one or more of the following may be true:

The resources aren't as "in demand" as some others, and are on the "slow track."

The resources are more "labor intensive"

The resources have thinner "profit margins"

The resources are more prone to mistakes and must be checked and rechecked to meet quality standards

I can understand your frustration… I don't understand your response. One thing I would suggest to Logos… It might be better to hold off on announcing that resources are "under contract" if the project will take an extended amount of time.

This is not the time of year to take issue with real "Roll Tide" Bama Boy. (Good luck on another national title for the SEC.) However, I must say none of those guesses seems to apply or make sense to explain the length of delay on publishing these Word Biblical Commentary volumes. They are certainly in demand. While these commentaries may be more labor intensive, they are NOT two years more labor intensive than others that have gone into production much faster. I seriously question that these have a thinner profit margin. And it would be programmers and code writers that might be prone to mistakes not the commentaries themselves.

Come on, we are talking almost two years.

I think a more reasonable guess is publisher issues of some kind.

Jack Caviness

https://community.logos.com/discussion/comment/520335#Comment_520335

We have decided to invest more time in our pre-pub system to allow it to show more fine-grained status messages.

Thank you, Bob. Good move.

JT (alabama24)

https://community.logos.com/discussion/comment/520381#Comment_520381

Come on, we are talking almost two years.

I think a more reasonable guess is publisher issues of some kind.

The answer was given shortly after my incorrect guess... The books haven't been written yet!

From what I know, Steve Walton has been working on these two volumes for of Acts quite some time now. They are both not available currently. There is a tentative date for Acts 1-14 as later this year. .

Mike Childs

https://community.logos.com/discussion/comment/520414#Comment_520414

Come on, we are talking almost two years.

I think a more reasonable guess is publisher issues of some kind.

The answer was given shortly after my incorrect guess... The books haven't been written yet!

From what I know, Steve Walton has been working on these two volumes for of Acts quite some time now. They are both not available currently. There is a tentative date for Acts 1-14 as later this year. .

Well, that would certainly explain it, wouldn't it? Thanks, I had missed that info. Logos would have been wise to have let people know that a year or so before.

Wayne

https://community.logos.com/discussion/comment/519999#Comment_519999

I have cancelled my orders. I will have to limp through the last two years of my active, parish ministry with just the resources I already have. Even Logos should be concerned when something has been under contract for two years and find out why.

Since you are saving quite a bit of money maybe you could support a fund to help pastors overseas obtain books. There is surely some group in your denomination that has such a project. There are many pastors across the world who have no or very few books. It would be a superb way to finish out your final two years of ministry.

DMB

https://community.logos.com/discussion/comment/520478#Comment_520478

I'm limping along, after the Logos CEO refused to support the good guys at Libronix Inc (and yes, the best software development team ever assembled). Forced to switch to Kindle Inc, my cc is outrageously lightened of its monthly Libronix entries.

Beloved Amodeo

https://community.logos.com/discussion/comment/520411#Comment_520411

We have decided to invest more time in our pre-pub system to allow it to show more fine-grained status messages.

Thank you, Bob. Good move.

[Y]

And Denise you're one of my favorite posters!

Peace

Josh

https://community.logos.com/discussion/comment/520335#Comment_520335

We have decided to invest more time in our pre-pub system to allow it to show more fine-grained status messages. This will be part of a scheduled update to our product pages; it's still a few months out before being complete, but when it is you'll see some new statuses beyond "Under Contract" that provide more detail if we are waiting for the publisher.

[Y][Y][:D]

Bohuslav Wojnar

https://community.logos.com/discussion/comment/520411#Comment_520411

We have decided to invest more time in our pre-pub system to allow it to show more fine-grained status messages.

Thank you, Bob. Good move.

Yes, thank you Bob for the move. I appreciate your attitude even more than your solution [Y]. That is what makes Logos for me a great company I like and want to invest with. God bless you. Keep up the good work.

Bruce Dunning

https://community.logos.com/discussion/comment/520478#Comment_520478

I have cancelled my orders. I will have to limp through the last two years of my active, parish ministry with just the resources I already have. Even Logos should be concerned when something has been under contract for two years and find out why.

Since you are saving quite a bit of money maybe you could support a fund to help pastors overseas obtain books. There is surely some group in your denomination that has such a project. There are many pastors across the world who have no or very few books. It would be a superb way to finish out your final two years of ministry.

To me one of the exciting things about moving to a digital library like Logos is that I was able to give away almost 2,000 paper books. Some went to my children, some went to our church, some went to a local leadership school but a large amount is currently sitting in my garage waiting to be shipped to Bible schools and pastors around the world who are in the situation you just described - having no, or very few books. Thanks for reminding us all of this Wayne.

I have been greatly blessed by Logos and, in turn, I can bless others.