8666.Logos4Logs.eric.20130830-040520.zip
Just crashes starting up. I finally see my last workspace appear for a split second and the program crashes.
Hey Eric! Sorry you are having troubles [:S]
I am in a hurry, but wanted to suggest a couple of things. I didn't see anything in the logs that popped out to me (but I'm only half techie…)
Have you tried loading to a blank layout? Press and hold the command key immediately upon startup. Check the appropriate box. If the layout became corrupted somehow, this will allow you to bypass and rebuild it.
Also, is there a reason you aren't using at least the free L5 engine? There is no reason for you not to be doing so since you are running 10.8. http://www.logos.com/installation
Thanks! I forgot about the Command on startup trick. I was able to start logos with a blank layout. It does look like a problem with the layout. I'll have to rebuild it I guess.
As far as the upgrade to the L5 engine, I had no idea it was free. I kept getting all the upgrade notices, which I am not interested in because of the costs. Plus, the last time I upgraded from 3 to 4 I lost functionality and from Windows to Mac I lost functionality and usability. To be honest, I don't even use logos on my mac very much any more because of it. It is extremely slow and buggy.
Plus, the last time I upgraded from 3 to 4 I lost functionality and from Windows to Mac I lost functionality and usability. To be honest, I don't even use logos on my mac very much any more because of it. It is extremely slow and buggy.
I would encourage you to do the free upgrade.
I don't use a Mac but from the comments of many who do, Logos 5 is better and faster on the Mac than L4 was and has much fewer bugs.
Just download the L5 engine. Will not start up. Just tries, I see a window briefly appear and then goes away. I tried to start it with a blank layout...same thing. Not a good first impression.
I have attached the new logs if someone wants to take a look.
Hi Eric
I can't see the logs. Can you try again?
Graham
I think it didn't work on the "Quick Reply"
Logs4606.LogosLogs.eric.20130831-025812.zip
Great! In typical logos fashion...now I can't even go back and use version 4.
The best I can tell from the logs is that there is an issue when accessing your homepage.
Does Alabama's suggestion of opening to a blank layout work?
I seem to remember there being reports of an issue in accessing the homepage but can't find any details.
Hopefully one of the Mac users here will be able to comment.
I tried a blank layout. Still doesn't work.
Logos 5 is essentially an upgrade to L4 - so there is really no need to go back to L4.
I appreciate that doesn't help with the frustrating experience you are having
There is if version 5 is not working and you need to get some work done.
I will create a link to the Logos 5 forum to this thread so that - hopefully - some Mac-experienced people will see it.
EDIT: Cross posted at http://community.logos.com/forums/t/74608.aspx
Please try working offline. If crash repeats, please post new zip of log files.
Noticed LogosCrash.txt shows a crash on the Home Page when accessing Library index.
Keep Smiling [:)]
Pending a resolution are you aware you can access most of your resources at biblia.com?
It could help a little in the short-term
2703.LogosLogs.eric.20130831-091505.zip
Working offline didn't help...here are the logs.
Check the release notes for the betas, possibly beta 3.
One option would be to download RC3 from 5.1a Release Candidate 3 (5.1.1.0593) available and see if that fixes it.
I just downloaded the latest from the site this morning. Would I need to go back to Beta to fix this?
I don't know how to get RC seeing that I can't run the app to type the "Update Now" command
Thanks fgh
I found it in the release notes for Beta 2 - which fixes a crash when opening the home page.
However, the footprint of Eric's crash is different so probably not relevant.
You downloaded the officially released version (5.1 SR3)
The beta which is being discussed in for version 5.1a
You could get it from the links at http://community.logos.com/forums/t/52967.aspx.
However, I would advise against it as there is no guarantee it would fix this problem and it is more difficult to get official support from Logos when running beta software.
If advice from the forums doesn't come up with a resolution I would suggest contacting Logos technical support - contact details are at http://www.logos.com/contact - but I assume they are now closed for the weekend.
rc didn't work. nothing new
The problem appears to be a corrupt Library Index. Please delete the following folder; Logos 5 will reindex when you restart it.
/Users/eric/Library/Application Support/Logos4/Data/bl247apl.rfc/LibraryIndex
The problem appears to be a corrupt Library Index.
Hi Bradley
Intrigued to know how this is deduced from the logs[:)]
"System.IO.EndOfStreamException: Failed to read past end of stream" means that a file that was expected to be a certain length wasn't long enough and the program crashed when trying to read past the end of it.
Libronix.SearchEngine.FieldManager is the component (on the call stack) that's trying to do the reading. This is part of the main indexing system, so it's either the Library Index or Bible Index.
The VisualFilterDocumentUserVisualFilterManager (also on the call stack) uses the LibraryIndex, so we can rule out the BibleIndex (as the source of this specific crash).
There's no way to recover a corrupt index other than rebuilding it. A good way to force a rebuild (for an app that can't start up) is to delete the LibraryIndex folder (and let the Indexer recreate it).
Thanks Bradley
Very informative and enlightening.[Y]
Thanks Bradley Very informative and enlightening.
Very informative and enlightening.
+1 [Y] Thanks
I followed someone's advice and downloaded RC3 and it failed as well. So I went back to the original L5 download and it says that an upgrade is required. What to do now?
Typically when you update to beta, it is difficult to go back. Files are changed and it is expected that you will be running the newer app, not an older one. In this case, you need to download the RC again.
Did you see Bradley's post 5 posts above yours that advised you to delete the Library Index?
