Unable to access library items in Android app
I recently upgraded my desktop to Logos 5 engine (I do not have a base package) and subsequently reinstalled the Android app on my updated Galaxy Tab also. Now, attempting to access any of my library items takes me to the Logos Store, and attempting to tap on the info button in order to download and use offline results in the following message: "Could not update - info may be out of date." Clearing that message reveals the following note in the Book Info window: "This book is only available online because it is not part of your Logos Bible Software library." The resources in question are available for mobile.
I would appreciate any help to resolve this issue.
Comments
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Hi Philip - and welcome to the forums
Philip Crossman said:I do not have a base package
Noted - have you purchased any Logos resources or are you making use of the free resources which they make available?
Philip Crossman said:reinstalled the Android app on my updated Galaxy Tab also.
are you using the same login credentials on your Galaxy as you do for Logos 5?
Philip Crossman said:This book is only available online because it is not part of your Logos Bible Software library
Do you get this message for free resources or for resources which you have purchased? In general, offline access is only possible for purchased resources.
Graham
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Hi Graham,
I have purchased resources (eg, paid versions including the NKJV, and some individual commentaries), and these are the ones in question. The message you asked about appears on all resources including paid. I have double-checked my account login and it is correct in both the app and Logos 5. I should also mention that I have had no problems accessing or downloading these resources in the past.0 -
Thanks Philip
I don't know what is happening here but wonder if clearing the cache would help - it seemed to when people were having similar (but not identical) problems at http://community.logos.com/forums/p/54201/394616.aspx
Otherwise may need to wait for Logos to comment on this one.
Graham
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I have tried clearing the cache and have gone so far as to uninstall the app, remove all files and folders associated with it, and reinstall -- but the problem persists.
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Philip,
It sounds like there's a problem downloading your library info. Here are some ideas and questions that might make it easier to address the issue.
First off, which app are you using? Bible, Biblia, Faithlife, Verbum, or Vyrso?
How much free space is available on the device?
Did you create any favorites previously? If so, are they showing up in the app now?
Does the about screen show your correct account name? (On the homepage click the gear icon, then About)
Also, could you send additional info via the "Send support info" option on the help screen (from the homepage click the gear icon, then help). I'll do my best to take a look at it and see if I can offer any suggestions.
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Thanks -- I've contacted support and copied you on the logs.
Using Bible app
Lots of free space, 3GB+
No favourites
Account name is correct---
Bible 2.6.5.1
Android 4.1.1
samsung GT-P3113 espressowifi
com.android.vending0 -
To clarify: I did have a couple of favourites, they are indeed showing up in the app now ("Mobile Favorites"). My apologies.
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Philip,
Thanks for sending the logs. It appears as though you have a netgear firewall enabled and for whatever reason it is blocking requests the app is making to download details about resources.
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OK, that makes sense. I do have a netgear router set up with a filter. It has not been an issue prior to this reinstall but I will test with another wifi connection. Thanks!0
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Thanks Gabe, that solved the problem. I appreciate your help. Is there a specific server, other than logos.com, for which I need to set a firewall exception to prevent possible issues in the future?
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You should be fine if you allow any server within the logos.com domain. The app uses a number of services on different servers for information related to resources, sync data, etc. If you use the Faithlife Study bible app you would need to allow *.faithlife.com as well.
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