I just loaded a copy of my Logos 5 on a new Windows 8.1 desktop and it did open and index all my books. However, now it will not open from the desktop icon or any other way. What should I do in order to coax it to open? :-)
Please enable diagnostic logging and upload logs as per https://www.logos.com/support/logos5/windows/problem
That should help identify the problem you are experiencing.
Thanks Graham. Since Logos won't load, how do I enable diagnostic logging? How would I do it even if it did load?
Since Logos won't load, how do I enable diagnostic logging? How would I do it even if it did load?
The link in my previous post explains how to enable diagnostic logging.
If that doesn't work please post back
70480.Logos Log Files.zip
Rich
To fix the problem delete the file C:\Users\Rich\AppData\Local\Logos5\Data\f3rdmyxc.rjx\UpdateManager\Updates.db and restart Logos.
Dave, I deleted the file indicated and restarted Logos. It prepared my library for well over an hour, but it seemed like it was going to load. When the home page finally flashed on the screen I got the immediate message that "Logos Bible Software 5 has stopped working." Windows closed the program. I'll include a screen shot although I doubt that you need it.
Now what can I do?
Dave, I tried opening Logos a couple more times and on the second attempt it actually loaded the home page. See screen shot below. However, it still froze and Windows closed it down again.
However, it still froze and Windows closed it down again.
I need to see new logs to diagnose what is happening now.
As a workaround (after repeating the crash/freeze) try opening Logos with CTRL key held and log onto a blank layout. You could then change your Program Settings (Tools menu) to not load the Home page, which means creating a layout.
You could then change your Program Settings (Tools menu) to not load the Home page
Thankful for Logos 5 Program Setting to startup with a Blank layout:
Keep Smiling [:)]
2502.Logos Log Files.zip
Thanks Dave - I just uploaded the Logos Log and a screen shot taken just now when I tried to reload Logos.
KS4J - I could try just loading a blank page rather than the home page, but then how will I see all the deals on Community Pricing? :-) Good to see your words on the screen.
From this you need to delete this folder --> C:\Users\Rich\AppData\Local\Logos5\Data\f3rdmyxc.rjx\Updates
Dave - I don't want to get prematurely happy, but it looks like this fix worked. I deleted the indicated file folder and viola . . . Logos loaded and is working normally. I was going to close it and reload it, but some updates are coming in right now and I don't want to interrupt that. I'll let you know if any more problems crop up.
Thanks so much for sticking with me on this!
You're welcome and I'm prematurely happy the fix worked (it will cause Logos to reload/regenerate resource metadata).
I could try just loading a blank page rather than the home page, but then how will I see all the deals on Community Pricing? :-)
Sorting Community Pricing by Progress shows resource(s) closing soon:
https://www.logos.com/products/search?Status=Community+Pricing&start=&sort=progress&pageSize=15
Also check Vyrso daily for new free eBooks:
https://vyrso.com/products/search?q=&start=&sort=pricelo&pageSize=15&unlocked=no
Thankful for 535 free eBooks since Thanksgiving 2011.
