Logos 5 Update Loop

Have you tried rebooting your computer?

https://community.logos.com/discussion/comment/547130#Comment_547130

Hi Dave, yes I have...

https://community.logos.com/discussion/comment/547161#Comment_547161

My version is Logos Bible Software 5.2 SR-2 (5.2.0.0086). Is there a newer version available?

Graham Criddle

https://community.logos.com/discussion/comment/547280#Comment_547280

My version is Logos Bible Software 5.2 SR-2 (5.2.0.0086). Is there a newer version available?

5.2 SR3 is available - announced at http://community.logos.com/forums/t/78134.aspx

But I would be surprised if it addresses the problem you are seeing

Anon

https://community.logos.com/discussion/comment/547280#Comment_547280

My version is Logos Bible Software 5.2 SR-2 (5.2.0.0086). Is there a newer version available?

Hi Michael, 5.2 SR-3 is available here

EDIT: Graham was a bit faster [:D]

https://community.logos.com/discussion/comment/547284#Comment_547284

Thanks to you both - I will try and see if it helps...

Blessings,

Michael

https://community.logos.com/discussion/comment/547286#Comment_547286

I downloaded and run the installation file, but it didn't install and I am left with the same problem.

I think this latest service release is buggy. Any ideas on what I can do?

https://community.logos.com/discussion/comment/547289#Comment_547289

I'm having the same issue.
I have version 5.2 SR-2 and getting the same loop of not installing SR-3. I used Windows 8 if that helps any. Also under processes I note that a logos.exe process is launched with a description of "Logos" (not the usual "Logos Bible Software 5" for the process if the Logos 5 is running). This process also states status as "Suspended". I can confirm that if you try to manually close the process you are informed "Access is Denied".

I will share more info I find seems relevant or happy to answer any questions posed.

Steve

https://community.logos.com/discussion/comment/547812#Comment_547812

I downloaded the latest version to my desktop
https://s3.amazonaws.com/downloads.logos.com/LBS5/Installer/LogosSetup.exe

I then rebooted my computer. Before doing anything else I ran the LogosSetup file. I now have an error stating "Another installation is in process. You must complete that installation before continuing this one". As I've not actually done anything else I'm a little puzzled as to what is "installing". I will keep looking at this issue but if anyone at Logos happens to click what the issue is then I'm happy to hear.

https://community.logos.com/discussion/comment/547814#Comment_547814

Tried exactly the same thing again and this time it has installed SR-3 Hooray

Hope it helps you Michael.

https://community.logos.com/discussion/comment/547815#Comment_547815

Thanks Stephen - I'm glad you got it sorted out. I am having the problem on a Windows 7 PC and am in the middle of doing a re-install to see if that will help.

Blessings,

Michael

https://community.logos.com/discussion/comment/547819#Comment_547819

I did the re-install. My current version is now back to Logos Bible Software 5.2 SR-2 (5.2.0.0086). I tried to run the update files as suggested by Stephen, but there was only the option to Repair or uninstall, so I did neither.

I guess I will have to wait for SR-4 to be released and see what heppens with that.

https://community.logos.com/discussion/comment/547831#Comment_547831

I would have though if the LogosSetup.exe file offered "repair" I would think that would be the option to select. I would say I had to reboot, then avoid launching Logos and ran the LogosSetup.exe file.

I hope my comments prior help technical support be aware of the potential issue and help find a way around it.

https://community.logos.com/discussion/comment/547844#Comment_547844

Hi Stephen,

I did try the repair but it has made no difference... thank you for the suggestion!

Blessings,

Michael

https://community.logos.com/discussion/comment/547857#Comment_547857

Michael

Sorry was not more helpful. Hopefully Logos.com staff can find a solution to help you.

Steve

https://community.logos.com/discussion/comment/547831#Comment_547831

I did the re-install. My current version is now back to Logos Bible Software 5.2 SR-2 (5.2.0.0086).

That shouldn't happen if you used the web link. I would suggest:

make a copy of resources (see wiki link below)
uninstall Logos Bible software from Control Panel >> Programs and Features
re-install as per http://wiki.logos.com/Quick_Installation_onto_multiple_computers#Method_3

https://community.logos.com/discussion/comment/548072#Comment_548072

Hi Dave,

I did as you suggested, but used method 2 and I used the web link as you said, but my version is still Logos Bible Software 5.2 SR-2 (5.2.0.0086)

https://community.logos.com/discussion/comment/548072#Comment_548072

That shouldn't happen if you used the web link. I would suggest:

make a copy of resources (see wiki link below)

uninstall Logos Bible software from Control Panel >> Programs and Features

re-install as per http://wiki.logos.com/Quick_Installation_onto_multiple_computers#Method_3

Hi Dave,

I did as you suggested but using method 2 and my version is still Logos Bible Software 5.2 SR-2 (5.2.0.0086) although it is not asking me to update anymore. Strange, don't you think?

https://community.logos.com/discussion/comment/548144#Comment_548144

Very strange!

https://community.logos.com/discussion/comment/548167#Comment_548167

So... now I am not getting the message when I start Logos, but after a minute or two it says it is downloading 59.4Mb of updates. It counts up until it gets to 100% completed then it goes back to 0% and starts downloading again, but it never installs. I am still on Logos Bible Software 5.2 SR-2 (5.2.0.0086)

Is there anyone on the Logos team that is aware of this problem???

https://community.logos.com/discussion/comment/548293#Comment_548293

We need the logosIndexer.log + logos.log. So start Logos with CTRL key held and upload logs just after the problem is replicated.

https://community.logos.com/discussion/comment/548306#Comment_548306

We need the logosIndexer.log + logos.log. So start Logos with CTRL key held and upload logs just after the problem is replicated.

Thanks Dave, here they are...

Logos Log Files.zip

https://community.logos.com/discussion/comment/548324#Comment_548324

Oh boy, now I am back to where I started, with the messages and update that I can't install. :-(

https://community.logos.com/discussion/comment/548324#Comment_548324

The indexer log shows indexing was cancelled to complete a download and that it reached 1% of 95.6 MB, which is the download I'm now processing. Has the download finished and indexing started?

https://community.logos.com/discussion/comment/548327#Comment_548327

Logs?

https://community.logos.com/discussion/comment/548332#Comment_548332

I restarted again... here are the logs.

Thanks for your time Dave!

Logos Log Files.zip

https://community.logos.com/discussion/comment/548334#Comment_548334

The logs show the 'reconfiguration' of SR-2 was successful but the download of SR-3 was not! This would require assistance from Logos Support.

https://community.logos.com/discussion/comment/548339#Comment_548339

Hi Dave, Tech Supported fixed it. They did an uninstall/reinstall but what they did different was to uninstall the prerequisites as well - I didn't do that. I am up to date!!

Thanks for all your help!!

Blessings,

Michael