Logos 5 has Stopped Working

Starting this morning when I try to open Logos and if I am online, I get a Logos window that says:

Logos Bible Software 5 has stopped working. A problem caused the program to stop working correctly. Please close the program.

If I open the program without being connected to internet (aka offline), it works just fine.

Any ideas?

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Comments

Graham Criddle

Hi Joe

Can you enable diagnostic logging and post logs after you get the error message?

Details at http://wiki.logos.com/Diagnostic_Logging

Graham

Joe Hicks

https://community.logos.com/discussion/comment/549782#Comment_549782

ahh. its saying access to some of my files is denied. on my PC for some reason, folders are marked read-only here....let me work on this. thanks

Joe Hicks

https://community.logos.com/discussion/comment/549788#Comment_549788

fixed, thanks. I had to go into several of my folders in this path and change the properties to uncheck the read-only box. I have no idea why the box got checked. I think a file-system backup is in order today....

\Users\johndoe\AppData\Local\Logos5\Data\oxjc4r4o.rh4\HomePage\avatar.cache' is denied.

On a note of humor....have you ever noticed that Logos issues only happen when deadlines are looming. I think there may be a demon in our daemon..

Rich DeRuiter

https://community.logos.com/discussion/comment/549788#Comment_549788

ahh. its saying access to some of my files is denied. on my PC for some reason, folders are marked read-only here....let me work on this. thanks

I had malware do something similar once on our church computer (came via a USB drive). If you haven't run a full system scan for a while, you can try that. I've found that Malwarebytes is one of the best for identifying and removing malware.