Logos Bible Software 5 Indexer has stopped working

Received a dialog box with the above message, asking me to close the program. Restarted Logos and received the same message. Below are the problem details provided:

Problem signature:

Problem Event Name: APPCRASH

Application Name: LogosIndexer.exe

Application Version: 5.2.0.91

Application Timestamp: 5294f66a

Fault Module Name: Libronix.DigitalLibrary.Logos.dll

Fault Module Version: 5.2.0.91

Fault Module Timestamp: 5294f64e

Exception Code: c0000005

Exception Offset: 00055e38

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Find more posts tagged with

Comments

JT (alabama24)

I am not near my computer now, but to help you, someone will need logs. Please enable logging, reproduce the issue, then post the logs. Search the wiki for "diagnostic logging" for assistance. If you need help, let us know.

Dave Hooton

Restarted Logos and received the same message. Below are the problem details provided:

Details of the logs we need can be found at http://wiki.logos.com/Diagnostic_Logging

Read carefully as we need the detailed activity logs. Upload the folder with all the logs.

Keep Smiling 4 Jesus :)

Received a dialog box with the above message, asking me to close the program.

Logos Support has => https://www.logos.com/support/logos5/windows/problem

Humanly have not know without looking at Logos diagnostic log files. One idea is rebooting Windows, then see if crash repeats.

Keep Smiling [:)]

ETMoore

Third time is the charm (or maybe enabling logging circumvented the problem). There was a log generated for this third attempt, but since there was no error, I assume it won't provide any useful information.

Dave Hooton

https://community.logos.com/discussion/comment/554290#Comment_554290

Are you saying the indexing completed successfully? The log will indicate this if you want to upload it (using the paperclip icon).