Updated to Kitkat, now every resource "is only available online..."

elliott siu
elliott siu Member Posts: 37
edited November 21 in English Forum

Hey all. I updated my android phone, and now my ENTIRE library (minus some free Bibles) is "only available online because it is not part of your Logos Bible Software library." I can't download them. My library shows up fine on my tablet, so it's not an account issue. I tried deleting the data, clearing the cache, and uninstalling/reinstalling the app.

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  • elliott siu
    elliott siu Member Posts: 37

    Also, I can only see 44 resources on my phone (my Android tablet shows 2444).

  • Drew Hannay
    Drew Hannay Member Posts: 603
    https://community.logos.com/discussion/comment/564898#Comment_564898

    Also, I can only see 44 resources on my phone (my Android tablet shows 2444).

    Are you sure you're using the same account on your phone as your tablet? It sounds like you're logged into a different account that doesn't have any resources.

  • David Wilson
    David Wilson Member Posts: 1,238 ✭✭✭
    https://community.logos.com/discussion/comment/564903#Comment_564903

    Did you mean your older phone upgraded to Kitkat from an earlier version of Android, or that you got a new phone with Kitkat as its O/S ?

    Depending on your internet connection speed, it may take some time to download your library list to know you own the books.....

  • elliott siu
    elliott siu Member Posts: 37
    https://community.logos.com/discussion/comment/564910#Comment_564910

    Using an older phone and upgraded it to Kitkat.

    I'm pretty sure it's the correct account. I logged into the app when it first started. When I go the the store within the Bible app and hit "View full site" it takes me to the logos site and has me logged in to this account. Is there any other way I could check?

    It's been a few hours since I re-installed the app and I've restarted the phone a couple times, still only 44 resources with a few that I can actually download.

  • Kevin Byford (Faithlife)
    Kevin Byford (Faithlife) Member, Logos Employee Posts: 4,309
    https://community.logos.com/discussion/comment/564970#Comment_564970

    Using an older phone and upgraded it to Kitkat.

    I'm pretty sure it's the correct account. I logged into the app when it first started. When I go the the store within the Bible app and hit "View full site" it takes me to the logos site and has me logged in to this account. Is there any other way I could check?

    It's been a few hours since I re-installed the app and I've restarted the phone a couple times, still only 44 resources with a few that I can actually download.

    Hi elliott,

    Our support department might be able to help you better - they can talk you through determining whether you are using correct account information and are also able to reset your password if needed.

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