Error loading book

Whenever I seek to to a specific location in one of my commentaries I get the following message: Error loading book, Could not load the specified book.

I know now I have the book (because I am I iam in it) and my Internetconnection is fine. This is happening in my Logos and in my Vyrso aps.

It makes study hard if you can't go to a location.

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Kevin Byford (Faithlife)

Whenever I seek to to a specific location in one of my commentaries I get the following message: Error loading book, Could not load the specified book.

I know now I have the book (because I am I iam in it) and my Internetconnection is fine. This is happening in my Logos and in my Vyrso aps.

It makes study hard if you can't go to a location.

Hi Tim,

Which commentary are you referring to, and is it downloaded locally or not?

Tim Morris

Knowledge Bible Commentary, Coctable and more. Whenever I'm in a book and seek to navigate by verse I get that message. It had worked before and Internet seems fine.

Tim Morris

Should have been Tom Constable commentary, also Believer's Bible Commentary. Expositor's seems to work.

Kevin Byford (Faithlife)

Knowledge Bible Commentary, Coctable and more. Whenever I'm in a book and seek to navigate by verse I get that message. It had worked before and Internet seems fine.

Are they downloaded locally?

JT (alabama24)

If the book is downloaded, try deleting the book and redownloading it. There may be a versioning issue present (i.e. you have an older version of the resource stored on your device).

Tim Morris

I don't see a mechanism for either deleting or downloading individual books on my iPad. I assumed I was reading them from the cloud.

Tim Morris

What does downloaded locally mean on my iPad? I don't see info on that.

Tim Morris

I get the same thing on Boice's Sermon on the Mount

Tim Morris

OK, they are not downloaded. Should the be? Sorry if I'm being dense.

Kevin Byford (Faithlife)

OK, they are not downloaded. Should the be? Sorry if I'm being dense.

This sounds like a network connection issue but I'm not sure. Please tap on the Help icon and then Send Support Info - this will send us log information that can help debug the issue.

Tim Morris

Thanks, Kevin. I did that.

Kevin Byford (Faithlife)

Thanks, Kevin. I did that.

We haven't received your support email - are you sure networking is configured and working properly on your device?

Tim Morris

OK. Will do so again.

Tim Morris

I got an email back earlier saying my email had been received and someone would get back to me in 24 to 48 hours. Not sure why you don't see it.

Kevin Byford (Faithlife)

I got an email back earlier saying my email had been received and someone would get back to me in 24 to 48 hours. Not sure why you don't see it.

I apologize for the confusion, I'll follow up with you on Monday and let you know what we've discovered from your logs. Meanwhile, at this point I recommend removing the app and reinstalling after making sure you have a good wifi connection.

Dave Dunkin (Logos)

There is a problem with one of our web services that is preventing navigation by Bible reference for streaming resources. The workaround is to download the resource.