Logos.com Maintenance

Once a month, we've got to perform maintenance on our commerce systems that requires us to take Logos.com and Vyrso.com offline for a few minutes. We typically do it sometime between 9PM and 11:59PM Pacific Time, but it's only for a few minutes, not the entire 3 hour window. We're always working to try to minimize the amount of time the site is unavailable.

Tonight, January 16th, 2013, is the first one of the year. In the future, I'll try to provide more notice. I expect the next one to occur on February 20th, 2013.

So, if you notice Logos.com and Vyrso.com being unavailable during these dates and times, that's what is going on.

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Comments

Rosie Perera

Thanks for the heads up, Cameron.

Kay

https://community.logos.com/discussion/comment/452855#Comment_452855

test reply for customer

Milkman

@ Cameron,

I couldn't log in a couple of hours ago. Called Logos and the technician said that it was your server that was the issue. It affected not only mine but others as well. However, thanks for the heads up.

mm.

Cameron Watters (Faithlife)

Logos.com and Vyrso.com will both go offline for a few minutes between 10:30 PM and 12:00 AM Pacific Time tonight (as they do once a month).

Cameron Watters (Faithlife)

https://community.logos.com/discussion/comment/473549#Comment_473549

Logos.com and Vyrso.com will both go offline for a few minutes between 10:30 PM and 12:00 AM Pacific Time tonight (as they do once a month).

This will be happening again tonight. Completely different work, but, unfortunately, a similar impact.

Joseph Luna

Well, it is 6:15 am (Friday, March 22nd) here in Wyoming and I have been trying to open Logos for the last 10 minutes. All I get is "Preparing Your Library" with a ongoing "circle" going around and around and around...

Is it something wrong with my personal logos or this is happening to everyone?

Graham Criddle

https://community.logos.com/discussion/comment/473950#Comment_473950

Is it something wrong with my personal logos or this is happening to everyone?

It's working fine for me - just shut Logos down and restarted it to check.

Are you trying to open to the Homepage or a layout?

Rosie Perera

Is Logos.com down for maintenance now? It's been down for at least 5 minutes. I didn't see an announcement about it going down. Please continue to give us a heads up when you're planning to take it offline. Thanks!

Jan Áki Andreasen

https://community.logos.com/discussion/comment/493290#Comment_493290

I'm having the same problem with the site being down, and I'm unable to sign in on Logos 5. I guess it's 2:00 AM Pacific Time now (11:00 AM in Denmark).

I can't find any announcement about maintenance anywhere ...

Jim Snowden

https://community.logos.com/discussion/comment/493296#Comment_493296

Doesn't work in the UK at the moment either. Neither does vyrso.com. But these forums, blog, and also faithlife.com still work.

Unfortunately it does mean the android Bible app is not fully working either because it relies on a live internet link to logos.com (eg passage guide not working).

Rosie Perera

https://community.logos.com/discussion/comment/493290#Comment_493290

Yup, still down in North America an hour later.

GregW

https://community.logos.com/discussion/comment/493299#Comment_493299

Still down in UK. Can't log in on Windows, and lookups aren't working on my iPad.

Whyndell Grizzard

https://community.logos.com/discussion/comment/493300#Comment_493300

am EST still down - some one fell a sleep

Jack Caviness

https://community.logos.com/discussion/comment/493299#Comment_493299

Yup, still down in North America an hour later.

Kind of makes you leery of increased cloud-based resources, doesn't it? Still down 3 hours after your initial report.

Cameron Watters (Faithlife)

https://community.logos.com/discussion/comment/493290#Comment_493290

Is Logos.com down for maintenance now?

Typically, when it's down for planned maintenance, it's only down for a small handful of minutes.

In this case, there is an actually problem that we're working to resolve as quickly as possible.

Alan Macgregor

https://community.logos.com/discussion/comment/493322#Comment_493322

Cameron

Thanks for letting us know. Since Logos.com is my Homepage, I thought for a moment that my BT Broadband had dropped! Your post reassured me. Hope you'll be able to fix it soon.

Every blessing

Alan

Have a brew on me. [C]

Cameron Watters (Faithlife)

Tonight is our June maintenance window.

David Bailey

https://community.logos.com/discussion/comment/500740#Comment_500740

Tonight is our June maintenance window.

would this explain why Sync no longer works in Logos 5 and why I can't log in or out of the main website?

David

Dustin Masters (Work)

https://community.logos.com/discussion/comment/500813#Comment_500813

Hi David,

Sorry for the inconvenience! I resolved the sync issues we were experiencing this morning at about 8:57 AM PST. Are you still having troubles syncing?

Thanks,
Dustin

Lee

https://community.logos.com/discussion/comment/500823#Comment_500823

If sync services are so critical, can't there be a redundant backup that stays up during the maintenance?

David Bailey

https://community.logos.com/discussion/comment/500823#Comment_500823

Are you still having troubles syncing?

Works. Thanks!

David

toughski

Logos.com is unavailable right now. What's happening?

TCBlack

https://community.logos.com/discussion/comment/569855#Comment_569855

Logos.com is unavailable right now. What's happening?

It is up for me.

JPH

https://community.logos.com/discussion/comment/569857#Comment_569857

It's down for me.

Tom

https://community.logos.com/discussion/comment/569858#Comment_569858

Still Down for Me [^o)]

TCBlack

https://community.logos.com/discussion/comment/569859#Comment_569859

Confirmed: down now for me as well.

Dustin Masters (Work)

https://community.logos.com/discussion/comment/569859#Comment_569859

To help diagnose the issue, can you please post the specific URL you are trying to access?

George Somsel

https://community.logos.com/discussion/comment/500823#Comment_500823

This is why I would not want a program totally dependent on the cloud. At the moment we can open L5 without connecting to the internet (Actually, I never shut down L5 so I don't have to connect).

NB.Mick

https://community.logos.com/discussion/comment/569858#Comment_569858

For me, too. Calling it (I clicked the link top-left on this page) resulted in a Runtime Error "Server Error in '/' Application."

Tom

https://community.logos.com/discussion/comment/569861#Comment_569861

To help diagnose the issue, can you please post the specific URL you are trying to access?

NB.Mick

https://community.logos.com/discussion/comment/569861#Comment_569861

To help diagnose the issue, can you please post the specific URL you are trying to access?

logos.com via the link on the forum page, IE 9. Right-click "open in new tab" resulted in

note that the link seems to go to http://www.logos.com, but the site reporting the error is https protocol format.

Alex Bui

https://community.logos.com/discussion/comment/569869#Comment_569869

Server is back on, [:D].

NB.Mick

https://community.logos.com/discussion/comment/569870#Comment_569870

Server is back on, .

Not here. It seems, Tom is having problems in Chrome and I in Internet Explorer, I am currently using Private Mode, he doesn't. Btw I am trying to access from Europe.

Can you share details of the woking config you use?

Alex Bui

https://community.logos.com/discussion/comment/569871#Comment_569871

Server is back on, .

Not here. It seems, Tom is having problems in Chrome and I in Internet Explorer, I am currently using Private Mode, he doesn't. Btw I am trying to access from Europe.

Can you share details of the woking config you use?