Logos 5 Mac will not Index or Update

Logos has been attempting to index and update for three days and no luck. When I restart it indicates it is downloading updates and indexing. Once both start, they stop and go no further. Checked internet, all good. Any advice?0003.log.log

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Thomas Ball

Hi Robert,

Please restart Logos with logging enabled. Wait until 5-10 minutes and upload the log files.

Mac: https://www.logos.com/support/logos5/mac/problem

Windows: https://www.logos.com/support/logos5/windows/problem

Robert Young

https://community.logos.com/discussion/comment/572028#Comment_572028

See attached, I hope this is correct. Indexing failed and I received a yellow caution sign in the top right corner.

8424.LogosLogs.kb865m.20140303-182236.zip

Dave Hooton

https://community.logos.com/discussion/comment/572747#Comment_572747

Robert,

You did not enable logging as per Step 2 at https://www.logos.com/support/logos5/mac/problem.

If it is true that you are still on v5.1b first update Logos from https://s3.amazonaws.com/downloads.logos.com/LBS5/Installer/LogosMac.dmg (you may have to kill the indexer).

Robert Young

https://community.logos.com/discussion/comment/572754#Comment_572754

Hopefully I did it correct this time. 2055.LogosLogs.kb865m.20140305-062129.zip

Jack Caviness

https://community.logos.com/discussion/comment/573182#Comment_573182

Your logs indicate that you are still on 5.1b. As per Dave's post, you need to first update to 5.2 SR-6

If it is true that you are still on v5.1b first update Logos from https://s3.amazonaws.com/downloads.logos.com/LBS5/Installer/LogosMac.dmg (you may have to kill the indexer).