Bug: Print to PDF is broken

Rosie Perera
Rosie Perera Member Posts: 26,194 ✭✭✭✭✭
edited November 2024 in English Forum

Trying to print to PDF from any resource in Logos. Print/Export, choose a small section of the resource to print, select "Adobe PDF" as the print driver (the one that came with Adobe Acrobat 9 Pro), then click Print and choose a filename, and OK.

I get this error message:

Same error for different resources, though the "XXXXX not found" message has a different jumble of random letters:

I don't know whether this is a bug in Logos, sending the wrong font to the printer driver, or if it's a bug in the driver.

Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,315

    I've just tried doing this to two other PDF printers and it worked fine.

    These were the "Bullzip PDF Printer" and the "Wondershare PDF Editor"

    So it doesn't look like a general Logos->PDF issue.

  • Rosie Perera
    Rosie Perera Member Posts: 26,194 ✭✭✭✭✭
    https://community.logos.com/discussion/comment/573796#Comment_573796

    Yup. It worked in Bullzip PDF Printer for me. But printing from other software works with Adobe PDF printer, so somewhere there's a problem in the communication between Logos and the printer driver. It's one of those classic cases of neither side probably being able to or interested in figuring out whose fault it is. But at least I have a viable workaround. Thanks.

  • Doc B
    Doc B Member Posts: 3,695 ✭✭✭

    Not sure if this will help, or is even related, but is a problem we've had with Acrobat Pro. When it tries to install an upgrade, sometimes the license key gets dumped or erased, and the software won't function until the license key is repaired. A few times this was successfully accomplished with a little EXE file that Adobe provided us; a few other times a complete re-install was required.

    You  might make sure your Acrobat Pro software is functioning outside of Logos in case that might be an issue.

    HTH.

    Eating a steady diet of government cheese, and living in a van down by the river.

  • Rosie Perera
    Rosie Perera Member Posts: 26,194 ✭✭✭✭✭
    https://community.logos.com/discussion/comment/574557#Comment_574557

    Doc B said:

    Not sure if this will help, or is even related, but is a problem we've had with Acrobat Pro. When it tries to install an upgrade, sometimes the license key gets dumped or erased, and the software won't function until the license key is repaired. A few times this was successfully accomplished with a little EXE file that Adobe provided us; a few other times a complete re-install was required.

    You  might make sure your Acrobat Pro software is functioning outside of Logos in case that might be an issue.

    It's functioning fine, and as I mentioned, print to PDF from other apps using this driver is working fine too.

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