MISSING BOOK in Reformed package, Please honor!

https://community.logos.com/discussion/comment/578793#Comment_578793

Interesting. It doesn't seem to be currently listed as a book in the Reformed Platinum list right now. https://www.logos.com/product/37766/reformed-platinum Perhaps they changed it. What day did you buy it?

Don Awalt

I have it, I got it as part of The Complete Library of Christian Worship, and it still shows there. If you bought that or in any case, you may want to call customer service - it could be an unlock that was missed that is easily rectified.

Randy W. Sims

Strange. I too remember it being on the list. Richard D & Rosie P both recommended that series to me a while back and I've had it on my list since, so it stood out to me when I was perusing the list titles. I didn't realize it didn't make it to my library. I note that it did not make it into the report of "New to Me" titles that Logos sent me, but Ken did capture it when updating the unofficial Base Package List.

https://community.logos.com/discussion/comment/578798#Comment_578798

Strange. I too remember it being on the list. Richard D & Rosie P both recommended that series to me a while back and I've had it on my list since, so it stood out to me when I was perusing the list titles. I didn't realize it didn't make it to my library. I note that it did not make it into the report of "New to Me" titles that Logos sent me, but Ken did capture it when updating the unofficial Base Package List.

Good reminder. Perhaps that's were I saw it before too as it is listed in Ken's unofficial list.

Stephen Steele

https://community.logos.com/discussion/comment/578799#Comment_578799

It was on the list for Platinum Reformed on release day when I got it - but I don't seem to have it either.

Alex Bui

https://community.logos.com/discussion/comment/578810#Comment_578810

Confirmed. I purchased the Platinum Reformed very early on as well, but did not receive the book either.

https://community.logos.com/discussion/comment/578828#Comment_578828

This title is not missing, but was wrongly listed when the product first went live. Apparently, the initial list was an older one, before this title was removed to make space for other titles.

Sorry for any confusion its brief appearance might have caused.

Milkman

I don't have it either. I'm sure it's just an oversight.

mm.

https://community.logos.com/discussion/comment/578857#Comment_578857

I also don't have it.

I do remember seeing it when I collected the information for what is included.

Mark Smith

https://community.logos.com/discussion/comment/578837#Comment_578837

Sorry for any confusion its brief appearance might have caused.

I know in the past Logos has honored their mistakes even when downright costly. Shouldn't we assume they will do this in this case? (It seems that folks should receive what was on the web page when they purchased, no?)

Roger G Black

https://community.logos.com/discussion/comment/578895#Comment_578895

I looked, since I just bought the Platinum Reformed, not in my list either. It sounds like a wonderful addition to have in the package, don't know why they dropped it.

Rog

https://community.logos.com/discussion/comment/578900#Comment_578900

I looked, since I just bought the Platinum Reformed, not in my list either. It sounds like a wonderful addition to have in the package, don't know why they dropped it.

Rog

Probably because it couldn't be included in the base package at the price they are offering the base package at.

https://community.logos.com/discussion/comment/578837#Comment_578837

In our desire to include key texts such as Bavinck and Muller, we had to make some tough choices. But we appreciate your feedback, and will look at where it might fit in future versions or additions to the Reformed lineup.

Bill Anderson

This title is not missing, but was wrongly listed when the product first went live. Apparently, the initial list was an older one, before this title was removed to make space for other titles.

Sorry for any confusion its brief appearance might have caused.

I believe you when you say the resource was wrongly listed, but to be blunt, you shouldn't have gone live with the list until it had been checked, double-checked and even triple checked. There were many of us who made purchase decisions based upon what you published.

This is something that happened around Christmas with the 500 book bundle, and you rightly honored the mistake you made and unlocked the additional resources you later took off the list.

Being sorry for the confusion isn't the appropriate response to your loyal customers. Taking responsibility for the offer you put out there is the appropriate response.

Stephen Steele

https://community.logos.com/discussion/comment/578935#Comment_578935

Yes, it definitely was one of the (admittedly many) books that swung me towards buying it seeing I already had the likes of Bavinck, Muller etc.

https://community.logos.com/discussion/comment/578935#Comment_578935

This title is not missing, but was wrongly listed when the product first went live. Apparently, the initial list was an older one, before this title was removed to make space for other titles.

Sorry for any confusion its brief appearance might have caused.

I believe you when you say the resource was wrongly listed, but to be blunt, you shouldn't have gone live with the list until it had been checked, double-checked and even triple checked. There were many of us who made purchase decisions based upon what you published.

This is something that happened around Christmas with the 500 book bundle, and you rightly honored the mistake you made and unlocked the additional resources you later took off the list.

Being sorry for the confusion isn't the appropriate response to your loyal customers. Taking responsibility for the offer you put out there is the appropriate response.

As I recall, someone had mentioned the day of the package release that the individual who put the package together had been up all night finalizing some of the details making a package that worked.

So a book slipped through... From my perspective - since its part two of a series, I'm less interested in having it (though if Logos does give it to all of us who made the purchase early - before the change - I am interested in getting it) because of that fact. I wouldn't watch Iron Man 2 without having watched Iron Man 1, I wouldn't read any book set out of sequence that wasn't designed to be read in such a way.

I say we as a community should extend Logos some grace on this one. We've all made mistakes. Isn't it nice when people extend us grace when we make them? Lets do the same for Logos.

https://community.logos.com/discussion/comment/578935#Comment_578935

I believe you when you say the resource was wrongly listed, but to be blunt, you shouldn't have gone live with the list until it had been checked, double-checked and even triple checked. There were many of us who made purchase decisions based upon what you published.

This is something that happened around Christmas with the 500 book bundle, and you rightly honored the mistake you made and unlocked the additional resources you later took off the list.

Being sorry for the confusion isn't the appropriate response to your loyal customers. Taking responsibility for the offer you put out there is the appropriate response.

Have you contacted Customer Service about this? They can make sure you are covered on this mistake.

EDIT: To be more clear, I wasn't trying to excuse anything, nor were we trying to be deceptive. I was simply explaining the background on what happened, and why. The ultimate reason is because we wanted to build a better, more strongly Reformed base package. We are happy to rectify something that was our error. I'm sorry if I wasn't clear on that front. Thanks!

https://community.logos.com/discussion/comment/578945#Comment_578945

I say we as a community should extend Logos some grace on this one. We've all made mistakes. Isn't it nice when people extend us grace when we make them? Lets do the same for Logos.

Well said! [Y]

Bill Anderson

https://community.logos.com/discussion/comment/578948#Comment_578948

I believe you when you say the resource was wrongly listed, but to be blunt, you shouldn't have gone live with the list until it had been checked, double-checked and even triple checked. There were many of us who made purchase decisions based upon what you published.

This is something that happened around Christmas with the 500 book bundle, and you rightly honored the mistake you made and unlocked the additional resources you later took off the list.

Being sorry for the confusion isn't the appropriate response to your loyal customers. Taking responsibility for the offer you put out there is the appropriate response.

Have you contacted Customer Service about this? They can make sure you are covered on this mistake.

EDIT: To be more clear, I wasn't trying to excuse anything, nor were we trying to be deceptive. I was simply explaining the background on what happened, and why. The ultimate reason is because we wanted to build a better, more strongly Reformed base package. We are happy to rectify something that was our error. I'm sorry if I wasn't clear on that front. Thanks!

Gabe, as I said, I believe your explanation of what happened. Thanks for your willingness to address the mistake.

DAL

Sorry Mike, but you have the wrong list that got posted by accident...LOL...[;)]

mike

https://community.logos.com/discussion/comment/579068#Comment_579068

Thank you Logos, the book just automatically downloaded to my system yesterday. Thank you!

to Dal, ... not anymore. hehe..

Milkman

https://community.logos.com/discussion/comment/578948#Comment_578948

Thank-you for the email regarding this issue. Also, thanks for adding the volume to my library. You didn't have to, but it shows real class.

Simon

https://community.logos.com/discussion/comment/579181#Comment_579181

Mmm, Twenty Centuries of Christian Worship was one of the not so many non public domain books that I was interested in and that were new to me, when I bought the Reformed Platinum bundle.

Stephen Steele

https://community.logos.com/discussion/comment/579184#Comment_579184

Thanks to Logos for sorting this out - much appreciated [y]

https://community.logos.com/discussion/comment/579276#Comment_579276

Thank you!

Alex Bui

https://community.logos.com/discussion/comment/579279#Comment_579279

I was happy with Gabe’s explanation and very surprise with Logos’ generous response. Thank you!

https://community.logos.com/discussion/comment/579282#Comment_579282

I was happy with Gabe’s explanation and very surprise with Logos’ generous response.

That is great.

I actually didn't receive this volume so I'd be interested in know why some people did and others did not. The criteria is not clear to me.

https://community.logos.com/discussion/comment/579329#Comment_579329

Not sure Bruce. Perhaps they checked the time stamps of when individuals made the purchase, and compared it to when they changed the package (just guessing though).

If you called customer service and made the case that the title which was in advertising you saw was instrumental in your decision to purchase the title, they may well acquiesce.