Bug(Mac): Crash when Docking Library Tab

LimJK
LimJK Member Posts: 1,068 ✭✭
edited November 20 in English Forum

Logos ( for John Brainard )

After receiving your email inquiring on my Crash, I decided to TURN ON my log and try to recreate the steps to Crash Logos 5.2a RC2.  Thankfully(?), it crashed as expected.

Open Logos 5 (with default Home Page - noticed that it is taking well in excess of 1 minute to load)
Open Library in Floating Window immediately (don’t wait for Home page to finish loading)
Sort by Series (My Library is already sorted by Series when I open it)
Dock Library Tab -> Crash

0702.LogosLogs.LimJK.20140329-090701.zip

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

Comments

  • LimJK
    LimJK Member Posts: 1,068 ✭✭

    Logos,

    Further test

    Crashed happened whether Home page is still loading or Loaded, sounds like Home page is not a suspect.

    If Open Library in a New Tab then followed by Opening this tab as a floating Window, every thing seems to be OK.

    Summary: 

    • Start Logos
    • Open Library in a Floating Window
    • Dock the Library Tab -> Crashed

    PS: My Library already sorted by Series by default

    JK

    MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

  • LimJK
    LimJK Member Posts: 1,068 ✭✭

    Logos,

    Some more further testing 

    How the Library is sorted by Series or no is not a suspect for now; they all crashed. Hopefully this is help the developer find the bug, fix it and release 5.2a :-)

    JK

    MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

  • LimJK
    LimJK Member Posts: 1,068 ✭✭

    Logos,

    Looks like this crash is more widespread that I initially thought

    Open BibleFacts in a Floating Windows.

    ... I explored on the various family tree of Noah

    Just for the fun of it, Dock this tab - > Crash

    JK

    MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

  • LimJK
    LimJK Member Posts: 1,068 ✭✭

    Logos,

    Oh no ...

    Open Search Panel in a Floating Window, Dock the Window it Crashed.

    OK I think it is enough for now :-(

    JK

    MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

  • Dave Hooton
    Dave Hooton MVP Posts: 35,770

    Seems to be a Mac only crash as i cannot reproduce in Windows.

    Dave
    ===

    Windows 11 & Android 13

  • Otto S. Carroll
    Otto S. Carroll Member Posts: 693 ✭✭

    Recreated crash on my MBP....and yes, it only happens when Home Page is loading or open. 

    (fortunately I almost never use L5 with the Home page open)

    __________

    15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)

  • LimJK
    LimJK Member Posts: 1,068 ✭✭

    Logos,

    Now that I came back home, the following is the summary of WHAT floating Windows when Dock CRASH Logos 5.2a RC2:

    • Library
    • Search
    • Guide
      • Passage Guide
      • Exegetical Guide
      • Word Study Guide
      • Sermon Starter Guide
      • Topic Guide
      • My Passage Guide
    • Tools
      • BibleFacts

    The following is the summary of WHAT Floating Windows when Dock, DOES NOT cause Logos 5.2a RC2 to crash:

    • Documents (I have tried various document types) seem to be OK
    • Tools (everything else is OK except BibleFacts)

    This occurs / tested only in Logos 5.2a RC2 on Mac (Windows seems to be OK). Each time when I Start Logos 5 followed by Opening the offending Apps in a Floating Window.

    Hopefully this will give the developers enough lead to investigate :-)

    PS: For each of those crashes that happened, when there is a dialogue to ask me to describe what I did before the crash. I described as best as I can and send off ... Lots of them :-)

    JK

    MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    Could not confirm this crash using 5.2a RC-2 Mac in the Desktop. Could this only affect MBPs?

    Did notice a curiosity that may be connected. When the Library is docked by clicking the yellow button, the Home Page disappeared to be replaced by the current layout.

    Set Logos to start with Home Page, Library docking proceeded without any incident. Switched to a layout, then to Home Page, Library docking presented no problem. Changed preference back to open with last local layout. No problems with Library docking with or without the Home Page. Could not duplicate the anomaly mentioned in the previous paragraph. 

  • LimJK
    LimJK Member Posts: 1,068 ✭✭

    Did notice a curiosity that may be connected. When the Library is docked by clicking the yellow button, the Home Page disappeared to be replaced by the current layout.

    Hi Jack [:)]

    Just to clarify, when I said I Dock this Tab, I mean Right Mouse Click on the Library Tab, and select Dock this tab as shown below:

    I think clicking the "Yellow" button is not Docking the Floating Window, it Minimize the Floating Window, so it will not be visible. To bring in back you need to Click Window on the Menu bar to find it.

    JK

    MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

  • LimJK
    LimJK Member Posts: 1,068 ✭✭

    Recreated crash on my MBP....and yes, it only happens when Home Page is loading or open. 

    (fortunately I almost never use L5 with the Home page open)

    Otto,

    You are right, if I Start Logos 5.2a RC2 WITHOUT Home Page, no Crashing.  Whatever that I have reported has Home Page Loaded or Loading.

    JK

    MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    LimJK said:

    Just to clarify, when I said I Dock this Tab, I mean Right Mouse Click on the Library Tab, and select Dock this tab as shown below:

    Gotcha. I assumed the Mac System dock.

    1 Opened L5 to last used layout—which has floating Library on a secondary display.

    2 Cmd-Opt-H to bring the Home Page to the front

    3 Right-Click Library tab, and selected Dock This Tab.

    4 Logos froze with the gloriously spinning pizza

    5 Took a sample with the Logos Logging Utility

    3247.LogosLogs.jackcav.20140329-111720.zip

    6 Forced Logos to quit from the Activity Monitor

    1488.Apple Crash Report.rtf

    5756.LogosLogs.jackcav.20140329-112007.zip

    7 Interesting that Logos did not request a crash report upon restart.

  • Angela Murashov
    Angela Murashov Member Posts: 1,532

    LimJK said:

    Logos ( for John Brainard )

    After receiving your email inquiring on my Crash, I decided to TURN ON my log and try to recreate the steps to Crash Logos 5.2a RC2.  Thankfully(?), it crashed as expected.

    Thank you for the detailed reproduction steps. I can reproduce this crash and I will update John so he will be able to fix it. [:)]

  • LimJK
    LimJK Member Posts: 1,068 ✭✭

    Thank you for the detailed reproduction steps. I can reproduce this crash and I will update John so he will be able to fix it. Smile

    Angela,

    Thank you [:)]

    JK

    MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

  • Dylan Rondeau
    Dylan Rondeau Member, Logos Employee Posts: 1,401

    This has been fixed in 5.2a SR 1.

    Dylan Rondeau, Software Tester

    Enable Logging: Mac | Windows (Right-click "Save As...")

  • LimJK
    LimJK Member Posts: 1,068 ✭✭

    This has been fixed in 5.2a SR 1.

    Indeed, it has.

    Yes [Y] It is fixed [:)]

    JK

    MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1