Proclaim quits unexpectedly.

Starting with the most recent building, Proclaim has started crashing unexpectedly.

My presentations are online, running a content element with a looping video. Then without any indication, it crashes, as far as I can tell, completely randomly.

See attached log files.

60282.Proclaim.log 1033.ProclaimError.log

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Comments

Spencer McKimson

I have not run into this in house. Which presentation of yours is causing this crash? I wouldn't mind taking a look at it.

Restoration Church (UMC)

https://community.logos.com/discussion/comment/582674#Comment_582674

It's our presentation for this week, 2014 6 April (Pre-Launch). This crashing seems to occur in our pre-worship loop. I have 2 content slides with motions.

Spencer McKimson

https://community.logos.com/discussion/comment/583120#Comment_583120

If you can, try running the presentations locally w/o an internet connection and see if Proclaim still crashes.

Restoration Church (UMC)

https://community.logos.com/discussion/comment/583143#Comment_583143

I've made some progress, I think. I removed on of the pre-service content items (1st time guest motion) and Proclaim stopped freezing and quitting unexpectedly. I had the items cycling in a loop while fading from one to the next. Perhaps the bug is in the fade transition?

Restoration Church (UMC)

https://community.logos.com/discussion/comment/583143#Comment_583143

Proclaim is still locking up on me when I run my Pre-Service Loop with more than one Content items with motions, each fading into the next one. However, when it's only 1 content item with motion, not 2, no crashing/locking up occurs.

I can't disconnect from the internet as the computer routes through my wifi LAN.

Restoration Church (UMC)

https://community.logos.com/discussion/comment/583143#Comment_583143

Here are the logs from the most recent crash.

6177.Proclaim.log

1830.ProclaimError.log

Spencer McKimson

https://community.logos.com/discussion/comment/583811#Comment_583811

Interesting, I will see what I can find. The logs you gave me aren't indicating any crash; does a window open up on your computer when the app crashes that says 'Proclaim quit unexpectedly' or something along those lines? If it does, if you hit send to apple (the button says something along these lines) it will open up a window w/ an error log. Do this and then copy the log and post it here.

Restoration Church (UMC)

https://community.logos.com/discussion/comment/583143#Comment_583143

Proclaim still crashing here when I have 2 motions context items cycles in the pre worship loop.

See attached logs from most recent crash...

7418.Proclaim.log

7026.ProclaimError.log

Spencer McKimson

https://community.logos.com/discussion/comment/584286#Comment_584286

Thanks for the logs, this one is showing me the crash. How long does the pre-service loop run before you experience a crash?

Restoration Church (UMC)

https://community.logos.com/discussion/comment/584292#Comment_584292

As far as I can tell, the loop runs for 5-10 min (closer to the lower end, I think). Sometimes the motion simply stops mid-motion on the display screen. Oddly, I can still move about in Proclaim for a bit, from one item to the next. I can't go Off Air though, and eventually, the app locks up completely until I kill it. Other times, it simply crashed entirely unexpectedly.

Spencer McKimson

https://community.logos.com/discussion/comment/584298#Comment_584298

Thanks for the info. The logs indicate that the app is running out of memory, which is causing the crash. I am going to play your pre-service loop for an extended period of time in an effort to reproduce the issue; at that point I can create a bug report for it.