I deleted by mistake the wrong mobile device in https://www.logos.com/account/devices. The device is an Android device. Is there a way to add it back in?
Grace and peace!
Is there a way to add it back in?
I don't think so... but when you download a new resource on your mobile device, I assume it will be re-created.
Unfortunately, downloading resources does not recreate the deleted device. I downloaded a bunch of them with no effect. Thank you for taking the time to try help me.
Unfortunately, downloading resources does not recreate the deleted device. I downloaded a bunch of them with no effect. Thank you for taking the time to try help me. Grace and peace!
Mybe installing a new app on the device? Since you downloaded a lot, rather than de-installing your current app and reinstalling it (which will force you to re-download), maybe there's another app you could try, such as FSB, Vyrso or Verbum.
My guess is that a delete and reinstall will be necessary... but it can't hurt to add another app. Good thought Mick. [:)]
I installed Vyrso, Biblia and Verbum but it didn't do the trick. Thank you alabama24 and NB.Mick for your input.
Did you log in after opening an Logos app? Just installing won't do the trick, I guess.
Absolutely right. My guess is that once you install and log into one of the other apps, your device will reappear in the list... but without the Logos app listed.
I did login. I also uninstalled the Android Logos Bible app and reinstalled it. I called tech support last night and I was told it takes the system 24-48 hours to update and show the device in my account. I hope there isn't a bug somewhere that prevents a deleted device to be added back in. I will call tech support again tomorrow night if my device does not show up in my account.
Just a follow up in case someone ends up with the same issue I am having.I called tech support today since the 48 hour wait didn't solve anything. In the end after the tech support gentleman I spoke with deleted the Android and IOS device on his account and added them back he ended up with the same with his Android device (not on IOS though). So it looks like there is a bug somewhere. I wasn't given any specific time frame for addressing the issue.
So it looks like there is a bug somewhere. I wasn't given any specific time frame for addressing the issue.
There is indeed a bug somewhere - a case has been written up. Please refer to this thread - http://community.logos.com/forums/t/80401.aspx
Thank you.
The problem was fixed.
The problem was fixed. Grace and peace!
I'm not sure that this is the case. Neither the website nor the Logos 5 recognize my iPhone. Let me clarify, it lists the device but there is no checkbox in the Logos program and no Logos symbol on the website.
For the record, I have uninstalled and reinstalled the app, powered down and up the device.
What resource?
All ???
IOW, I do not have the ability to check boxes for any resources to send to my device (from Logos 5). On my website account page, it lists the device but does not acknowledge any of the apps (Logos, Vyrso, Faithlife etc...). Though I only have Bible! installed.
