LEB Won't Open

Pam Larson
Pam Larson Member Posts: 683 ✭✭
edited November 21 in English Forum

My Lexham English Bible won't open on my Samsung tablet. It gives the message "Could not open offline resource". This happens even when wi-fi is on.

LEB works fine on my Nook android tablet.

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  • Kevin Byford (Faithlife)
    Kevin Byford (Faithlife) Member, Logos Employee Posts: 4,309

    My Lexham English Bible won't open on my Samsung tablet. It gives the message "Could not open offline resource". This happens even when wi-fi is on.

    LEB works fine on my Nook android tablet.

    Pam,

    Which version of the app are you using on your Samsung, and is it a fresh install?

  • Pam Larson
    Pam Larson Member Posts: 683 ✭✭
    https://community.logos.com/discussion/comment/591447#Comment_591447

    Hi Kevin, it's version 4.2.3 (Build 234). It updates automatically - had it more than a year.

    Should I try uninstall & reinstall? (Just hate having to re-download resources.)

  • Kevin Byford (Faithlife)
    Kevin Byford (Faithlife) Member, Logos Employee Posts: 4,309
    https://community.logos.com/discussion/comment/591555#Comment_591555

    Should I try uninstall & reinstall? (Just hate having to re-download resources.)

    Not yet - please first attempt to open the LEB (thus invoking the failure) and then open the Help panel and select the Send Support Info item; depending on your version of Android this will send us log information that might help us track it down.

  • Pam Larson
    Pam Larson Member Posts: 683 ✭✭
    https://community.logos.com/discussion/comment/591558#Comment_591558

    Should I try uninstall & reinstall? (Just hate having to re-download resources.)

    Not yet - please first attempt to open the LEB (thus invoking the failure) and then open the Help panel and select the Send Support Info item; depending on your version of Android this will send us log information that might help us track it down.

    Okay - done.

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