resources not downloading into library

I usually blame 'user' for faulty problems but I've been over this too many times now today. After purchasing 3 different resources from Logos I have restarted the software on my MacBook Pro but to no avail... they aren't showing up. I've "updated resources" and no luck. I get the email saying that I've purchased them and have updated the newest Logos software, etc. I don't know what to do next. Any help would be appreciated. Thanks!

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Fred Chapman

This may sound silly, but are you certain that logos is connected to the internet?

MJ. Smith

https://community.logos.com/discussion/comment/591830#Comment_591830

Welcome to the forums. The other common possibility is that you have more than one Logos account. Is the signin for purchasing identical to the signin you are using on the desktop?

Aric Marshall

https://community.logos.com/discussion/comment/591830#Comment_591830

Fredc... I major in the "silly", however, yes I am connected to the internet. Thx

Aric Marshall

https://community.logos.com/discussion/comment/591843#Comment_591843

MJ... I only have my one account that I am aware of

Aric Marshall

https://community.logos.com/discussion/comment/591871#Comment_591871

The odd thing is that I see it in my "billing/history" and can't figure out why for the life of me its not appearing in my library.

Fred Chapman

https://community.logos.com/discussion/comment/591873#Comment_591873

The odd thing is that I see it in my "billing/history" and can't figure out why for the life of me its not appearing in my library.

I would contact logos customer service. It is possible there may be a problem on their side.

abondservant

https://community.logos.com/discussion/comment/591885#Comment_591885

Did you update now? or update resources? if you've only tried one, try the other. Update resources is more comprehensive... But you never know.

Does the software /think/ its offline?

If so when you "update now" from the command line, you should get this message:

Instead of this:

JT (alabama24)

I know that you say you have the "newest Logos software," but it would be good to verify that. What version are you running?

what books are these? Is your library unfiltered?