Logos crashes on initial login

Chris Barton
Chris Barton Member Posts: 3 ✭✭
edited November 2024 in English Forum

0876.Logos Log Files.zipHello, Logos:

I just updated my Logos for PC and I ran into the "Logos has stopped working . . ." problem. It happens when Logos is logging in to my account via the internet. 

Find above the zipped error file as instructed.

Comments

  • Thomas Ball
    Thomas Ball Member, Logos Employee Posts: 3,261

    Hello Chris,

    I'm sorry for the trouble. Can you please follow the instructions below to fix the problem?

    1. Navigate to C:\Users\username\AppData*\Local\Logos5\
    2. Move the “Documents” folderto the desktop.
    3. Restart Logos.

     * This folder is hidden. Select Organize>Folder and Search options>View>Show hidden files and folders.

     

  • Dave Hooton
    Dave Hooton MVP Posts: 36,339
    https://community.logos.com/discussion/comment/598713#Comment_598713

    Tommy

    Surely a restart would have fixed the corrupt Self Tests database?

    Dave
    ===

    Windows 11 & Android 13

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