Can someone help????

I charged the Bronze base package to my debit card, the charge hasn't gone through yet, but I also do not have access to the resources. I got the conformation email that shows the list of payment dates and order number but when I go to my orders page the order isn't there. Did it not go through? I don't want to charge it twice!!!

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MJ. Smith

Welcome to the forums, Carl. The forums are a community of Logos users so we don't have access to the information necessary to answer your question. Did you order online or by phone? If by phone, I'd call Monday morning. If online, I'd keep checking because it might be taking time for the information to propagate across machines. And, again, if it has cleared up by Monday morning, phone.

David Paul

https://community.logos.com/discussion/comment/604588#Comment_604588

And, again, if it has cleared up by Monday morning, phone.

I think MJ meant "if it hasn't cleared up by Monday morning, phone."

carl lemmon

https://community.logos.com/discussion/comment/604599#Comment_604599

It's all good it was my stupidity lol I had 2 different accounts with 2 different email addresses!

David Paul

https://community.logos.com/discussion/comment/604601#Comment_604601

It's all good it was my stupidity lol I had 2 different accounts with 2 different email addresses!

That's okay, buddy. I can help take some of that burden off of you and simplify your life. I'll even come up with the $20 fee to pick up that extra account. I don't even mind if it's the heavier one.

[A]

Stephen Miller

https://community.logos.com/discussion/comment/604605#Comment_604605

David,

Don't rush in.

Carl's second account could be a "lemon"!

Stephen Miller

Sydney, Australia