Logs attached
7041.LogosLogs.stuart.20140629-091135.zip
Previous thread was: http://community.logos.com/forums/t/86303.aspx
Hi Stuart - thanks for the logs
From the logs there are two different things which seem to be going on.
The first is a problem opening a version of "Institutes of Christian Religion" - there seems to be some form of version mismatch going on. Are you opening Logos to a layout which includes that resource? If so, try opening to a blank layout - hope CMD when starting Logos and select "use blank layout" and see how you get on. This doesn't cause the crash (at least directly) as far as I can see
The actual error associated with the crash is:
2014-06-29 09:11:21.432 Logos[23930:707] ERROR - Failed to find [Light.InnerPaneDropShadow1] in the Light theme[0629/091121:WARNING:resource_bundle.cc(283)] locale_file_path.empty()[0629/091121:FATAL:main_delegate.cc(495)] Check failed: !loaded_locale.empty(). Locale could not be found for en-CA
I have never seen this before and don't know what it means. But it looks as though it may be locale-related. Hopefully someone can advise on this further
In future, please post replies to the same thread. It helps when trying to keep things clear.
Graham
The first is a problem opening a version of "Institutes of Christian Religion" - there seems to be some form of version mismatch going on. Are you opening Logos to a layout which includes that resource?
I think it's more likely caused by a reading plan of the old version of the Institutes. If possible it may be better to delete the reading plan.
But that's only if opening to a blank layout doesn't help (which is the best place to start, certainly).
In System Preferences => Language & Text => Language
What is the first language in the list ?
Using terminal, what is the output for locale ? (should list eight variables with values)
locale
The actual error associated with the crash is: 2014-06-29 09:11:21.432 Logos[23930:707] ERROR - Failed to find [Light.InnerPaneDropShadow1] in the Light theme[0629/091121:WARNING:resource_bundle.cc(283)] locale_file_path.empty()[0629/091121:FATAL:main_delegate.cc(495)] Check failed: !loaded_locale.empty(). Locale could not be found for en-CA I have never seen this before and don't know what it means. But it looks as though it may be locale-related. Hopefully someone can advise on this further
Observation: en-CA for crash is different than en-US auto-detected language (second line of Logos.log file):
06/29/2014 09:10:48 | INFO | 1 | OurApp | Auto-detected UI language: en-US
Keep Smiling [:)]
Hi Graham,
I tried starting holding down Cmd and Logos ran for a while, but the moment I tried to edit reading plans (Institutes, for example) Logos crashes.
Also, I started a new thread (with the prefix "Crash:") as this is what was requested in the instructions for posting crash logs.
I will post additional logs as/when time permits.
Stuart.
[:)]
Hi Stuart
Which suggests the issue might be with the reading plan as per Mark's post above. How feasible is it to delete the plan in question?
That s fair point!
It is still, in my opinion, better to post logs into a thread where you were already discussing the problem. I will suggest to Logos that they change theor instructions - but they might disagree with me!
That would be helpful.
I've deleted each of the reading plans (all but one caused a crash) that were causing trouble (5 different plans).
It's no big loss---I've stopped using Logos for keeping notes, etc some months back after I lost data. I rarely use Logos now, mostly because of dissatisfaction (irritation with slowness, spinning pizzas and somewhat-too-frequent crashes) and only use it when I truly have to. I hadn't used Logos for a number of months. When I launched it a few days back I thought that perhaps the crashing days were gone and, naively, I admit, updated to the latest beta. Yes, I know it's a beta---I've run betas from other software packages without the "Logos experience".
Anyway, the problem seems to be "fixed" now. Thank you for your assistance and time.
That's good news - and I've flagged the "create new thread" question to Logos for their consideration.
I hadn't used Logos for a number of months.
That's interesting - it maybe something to do with out of date resources but I don't know
I've flagged the "create new thread" question to Logos for their consideration.
Where did you find the "create new thread" instructions?
https://www.logos.com/support/logos5/mac/problem
No explicit request to "Start a new thread", but point 3 of step 4 of the above-linked page says:
Put "Bug", "Crash" or "Hang" (Freezing) in the title.
I could find no way to change the title of the existing thread so created a new one.
I've flagged the "create new thread" question to Logos for their consideration. Where did you find the "create new thread" instructions?
Just to expand on Stuart's post, step 2 of the article he references does have 'Click on "Write a New Post"' as below
