Each time I open logos 5 the software begins to index and it increments up to 10 % and will not advance beyond 10%. Slows down the software dramatically. I have included my log files as attachments to tis post (one prior to hanging while it is incrementing and the other as index has hung on 10%)
4456.LogosLogs.ghub.20140707-184842.zip
5621.LogosLogs.ghub.20140707-190749.zip
I suggest you call tech support tomorrow during office hours, and give them access to your computer for trouble-shooting.
800-875-6467
The second log is taken within 1m of arriving at 9.8%, so it is too early to see what else may/may not have been happening e.g these programs did not finish indexing:-
18:48:43 | INFO | 21 | LibraryIndex | (Timed) Indexing LLS:AV1873 --> indexing for 6m 2s (could take > 6m 10s)18:52:36 | INFO | 19 | LibraryIndex | (Timed) Indexing LLS:1.0.710 --> indexing for 2m 9s (can take > 6m 10s)18:54:26 | INFO | 18 | LibraryIndex | (Timed) Indexing LLS:1.0.3 ---> indexing for 19s (can take 30s)18:54:45 | INFO | 20 | LibraryIndex | (Timed) Indexing LLS:34.0.44 --> this was the very last log entry!
So it is too early to see if AV1873 is hanging. If you have a later log just upload the file Indexer.log.
Hey Dave,
Here is the latest log file attached to this email
6558.3LogosLogs.ghub.20140708-080231.zip
The indexer has definitely frozen with those 4 resources being indexed, but I can't say that the resources are the problem. I recommend you contact Technical Support and refer them to this thread.
