Default to 'Pay in Full' please (not monthly payments)

When I open a resource or collection, I would prefer to see the price of the product accurately displayed. Hiding it behind a "Pay in Full" tab does nothing to enhance my experience: it may actually make me less likely to trust what I'm seeing, as if I have to read the fine print to ensure I'm not being hood-winked or confused by what's being offered.

Here's an example, where my first response was to assume that I already owned several of the resources in the collection (dynamic pricing) rather than that I would be committing myself to monthly debits for the year ahead:

Thanks.

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Comments

Phil Gons (Logos)

Allen, thanks for your feedback. Let me assure you that our goal is not to trick anyone into thinking that's the single-payment price. We're actually in the process of rolling out a few tweaks to make this even clearer.

This change is reflective of how many of our customers prefer to shop on payment plans. Some customers buy exclusively on payment plans. Others never do. Our ultimate goal is to always show you your preference. We're in a transitional stage right now with this. Eventually you'll probably be able to set your default preference, and we'll show you that preference across the site. I'm sorry for the inconvenience in the meantime. Thanks again for your feedback. It helps us prioritize future development.

mike

https://community.logos.com/discussion/comment/616341#Comment_616341

yes, it is very confusing.

I don't remember seeing a website where they show monthly-payment option as a default.

Glenn Crouch

I agree - almost purchased an item that I thought was $35 in total, which I had assumed was due to Dynamic Pricing - when that was the Monthly Pricing [:(]

Simon

https://community.logos.com/discussion/comment/616364#Comment_616364

I always pay in full. Please make this the default option. Now you have to click on the "Pay in Full" tab to see the price.

Damian McGrath

https://community.logos.com/discussion/comment/616341#Comment_616341

This is confusing. I also almost mistook the price for my dynamic price on a bundle.

while I have bought a couple of major collections on payment plan, the overwhelming number of my purchases ... Probably 98%... Have been outright.

Please make single payment the default.

Alan Macgregor

https://community.logos.com/discussion/comment/616381#Comment_616381

I never have and never will pay on instalments. Rom 13:8 Surely, that should continue to be my default option.

Too many changes! [:(]

I've just got used to download only for getting Logos resources, when for years I gathered a reassuring pile of CDs and DVDs. [;)]

Logos should aim to be like its Lord. Heb 13:8. *smile*

[;)]

Every blessing

Alan

Matthew C Jones

https://community.logos.com/discussion/comment/616381#Comment_616381

Please make single payment the default.

Yes! Please.

Bruce Dunning

https://community.logos.com/discussion/comment/616400#Comment_616400

I was so confused about this a couple of days ago that I actually wrote an email to a Logos employee to say that the website had the wrong price. I know I didn't read it carefully enough and I wrote back later when my wife pointed this out.

This definitely needs to be changed so that there is no confusion. The actual price needs to be made more prominent.

Levi Durfey

https://community.logos.com/discussion/comment/616341#Comment_616341

We're in a transitional stage right now with this. Eventually you'll probably be able to set your default preference, and we'll show you that preference across the site. I'm sorry for the inconvenience in the meantime.

I also agree that the single payment should be the default as it is less confusing. I think, even in this transitional stage, you should have the single payment as the default until such time as we are able to set our own default preference.

John Kight

https://community.logos.com/discussion/comment/616400#Comment_616400

Please make single payment the default.

Yes! Please.

[y]

Steve Maling

https://community.logos.com/discussion/comment/616404#Comment_616404

[Y]

abondservant

https://community.logos.com/discussion/comment/616415#Comment_616415

I prefer the option to choose which I want to see. My church pays my logos bill (to a point), and so the monthly payment plan is beneficial.

[Y]

Jesse Blevins

https://community.logos.com/discussion/comment/616404#Comment_616404

[Y]

single payment the default.

Paul-C

https://community.logos.com/discussion/comment/616424#Comment_616424

single payment the default.

+ 1 from me too.

fgh

https://community.logos.com/discussion/comment/616403#Comment_616403

you should have the single payment as the default until such time as we are able to set our own default preference

Definitely!

Anna Joy Walker

https://community.logos.com/discussion/comment/616341#Comment_616341

Test post

Matthew C Jones

https://community.logos.com/discussion/comment/616467#Comment_616467

Test post

Test passed. [:)]

Wayne Clarke

https://community.logos.com/discussion/comment/616341#Comment_616341

...We're actually in the process of rolling out a few tweaks to make this even clearer.

This change is reflective of how many of our customers prefer to shop on payment plans. Some customers buy exclusively on payment plans. Others never do. Our ultimate goal is to always show you your preference. We're in a transitional stage right now with this. Eventually you'll probably be able to set your default preference, and we'll show you that preference across the site. I'm sorry for the inconvenience in the meantime. Thanks again for your feedback. It helps us prioritize future development.

Phil,

Part of the challenge with how Logos.com is currently displaying pricing information is that it is not consistent--this adds significantly to the confusion. If the resource is under a certain price point, it simply displays the full price of the resource. In other words, if it does not qualify for a payment plan, there are no "Pay Monthly" or "Pay in Full" tabs, there is simply the full price of the resource displayed. Then if it hits a certain price point, it suddenly displays both tabs with the "Pay Monthly" as the default. Now, anyone that wants to know the full price of the resource is inconvenienced by having to click the "Pay in Full" tab or use the drop down list. But it gets worse, depending on the price of the resource you will see various numbers of months listed as the number of optional payments. If I am on a 12-month payment plan with 10-months left and want to add "Colección MacArthur", the payment plan option only displays 1-7 payments--payment plan information is not of much benefit.

Depending on the price of the resource, I have seen options for 1-6 payments, 1-12 payments, 1-18 payments, 1-24 payments and others. The Logos 5 Minimal Crossgrade shows 1-10 payments.

If I am on a 24-month payment plan most of the displayed monthly payments are useless on the product pages. Or, what if I want two resources that combined would allow me a 12-month payment option, but individually only 6-month options.

My point in the above is that I have a hard time seeing the value of how the monthly payment options are benefiting your customers. I was informed yesterday, when I contacted Logos Support that the change had gone into effect to help people see, in part, how affordable resources can be. That is excellent, but what about the inconvenience to your existing customers who are already aware of the payment plan options, whether they use this purchasing avenue or not.

I am currently on a payment plan, but I also purchase a ton of resources on a monthly basis that I do not add to my payments and instead chose to pay for them outright. Sometimes if I have a couple of bigger purchases in a month, I will contact my sales rep and have them added to my payment plan. Sometimes I even choose to extend my payment plan. I have no idea whether I am a 'unique' Logos customer or a 'typical' Logos customer with respect to my purchases, but I find it a negative customer experience using the site with the current way pricing is displayed.

So, bottom line, I find the way pricing information is now displayed is not user-friendly and is not consistent depending on the price of the resource. I still have to use my calculator to figure things out and I don't have a problem with that. The bottom line is that the way the pricing information is now displayed is cumbersome and is more time consuming for me as a Logos customer looking to purchase additional resources for my library. So, I appreciate that you have stated that the change is "reflective of how many of our customers prefer to shop on payment plans", but I am not one of them.

Maybe, and I am just thinking out loud, is that what needs to occur is just better customer education about the potential benefits of payment plans, both from the Home Page and from the Product pages themselves. Create an interactive calculator with various options. Or, allow customers to play with different scenarios once they have added products to their cart BEFORE they have to hit the proceed button. Part of the current problem with playing with different scenarios is that once you have added items to the cart--unless you are an seasoned Logos.com user and know better--it 'feels' like you are going to have to proceed with the purchase. Let people play with different payment scenarios for various resources BEFORE having to click the proceed button.

Respectfully,

Wayne

Matthew C Jones

https://community.logos.com/discussion/comment/616470#Comment_616470

Respectfully,

Wayne

Very well said. Thanks Wayne.

Matt Hamrick

https://community.logos.com/discussion/comment/616341#Comment_616341

There wasn't anything wrong with the way it's worked in the past. If I want to use a payment plan I can contact my rep or there is an option in the cart. I don't care what the monthly payments are because I need the full price so I can see what it's going to cost if I choose to pay it monthly. I can add products to my plan and pay less than what is advertised on the product page. Those monthly product numbers are not accurate and as some other people, when I first saw that I thought it was my dynamic price.

DMB

https://community.logos.com/discussion/comment/616502#Comment_616502

Chiming in repetively, I almost bought WBC by accident (true). I thought it was the dynamic pricing.

But luckily for me, I had read this thread. That's when I saw the next odd issue (but maybe this is just normal in Logos).

mike

https://community.logos.com/discussion/comment/616470#Comment_616470

if my monthly-price is close to my dynamic pricing, I don't mind Logos.

But the problem Logos doesn't do all their dynamic pricing CORRECYTL!

Mark

https://community.logos.com/discussion/comment/616551#Comment_616551

I agree that full payment should be the default. Please make this the default.

Phil Gons (Logos)

https://community.logos.com/discussion/comment/616361#Comment_616361

I don't remember seeing a website where they show monthly-payment option as a default.

It's not common, but it does happen: http://www.teslamotors.com/models/design.

Phil Gons (Logos)

https://community.logos.com/discussion/comment/616470#Comment_616470

Thanks, Wayne and all, for the helpful feedback. We're working on some quick adjustments here.

Mark

https://community.logos.com/discussion/comment/616737#Comment_616737

It's not common, but it does happen: http://www.teslamotors.com/models/design.

Yes, well, for a vehicle, I think most (including me) would agree and suggest the default be monthly payments.

SteveHD

https://community.logos.com/discussion/comment/616740#Comment_616740

I also prefer to see the full dynamic price as the default. Maybe it could be set as a personal preference in our profile for those who like one or the other.

Mark Barnes

https://community.logos.com/discussion/comment/616738#Comment_616738

Thanks, Wayne and all, for the helpful feedback. We're working on some quick adjustments here.

At the very least it should remember your choice. I've very fed up of clicking on "Pay In Full" every time I visit a Logos web page.

Jack Caviness

https://community.logos.com/discussion/comment/617860#Comment_617860

Thanks, Wayne and all, for the helpful feedback. We're working on some quick adjustments here.

At the very least it should remember your choice. I've very fed up of clicking on "Pay In Full" every time I visit a Logos web page.

Agreed

Damian McGrath

https://community.logos.com/discussion/comment/617860#Comment_617860

I've very fed up of clicking on "Pay In Full" every time I visit a Logos web page.

This is also bugging me.

I have just visited the Verbum site and it is even worse - no "pay in full" button. I must select a single payment from the drop down box.

Graham Owen

https://community.logos.com/discussion/comment/617860#Comment_617860

Thanks, Wayne and all, for the helpful feedback. We're working on some quick adjustments here.

At the very least it should remember your choice. I've very fed up of clicking on "Pay In Full" every time I visit a Logos web page.

[Y][Y]

Stephen Steele

https://community.logos.com/discussion/comment/619946#Comment_619946

Came here to ask Logos to let us choose our default option as I too am tired clicking 'Pay in Full' each time. But glad to see that others have beat me to it and Logos are working on it.

Lee

https://community.logos.com/discussion/comment/619964#Comment_619964

Defaulting to single-payment mode should be a no-brainer. [:|]

Jerry Bush

https://community.logos.com/discussion/comment/619966#Comment_619966

I have not bought anything from Logos since last fall. I have pretty much stopped posting here and rarely even lurk.

Both of these are because of the increasingly heavy-handed marketing techniques. I know it is a business and Logos needs to make sales and all of that. But there are non-Christian companies that do great business without some of this.

Phil, I appreciate that you said you are not trying to trick anyone. But that is exactly how it feels to me. I take you at your word, but I am saying how it feels.

Jerry

Levi Durfey

https://community.logos.com/discussion/comment/619977#Comment_619977

Phil, I appreciate that you said you are not trying to trick anyone. But that is exactly how it feels to me. I take you at your word, but I am saying how it feels.

Ditto for me also—it's how it feels. I look at the price and my heart jumps, "I can afford that," and then a second later it smashes down with, "Oh, that's right, it's only the payment price, not the full price."

John Fidel

https://community.logos.com/discussion/comment/619981#Comment_619981

Same here... dynamic pricing is what I base my decision on.

Todd Phillips

https://community.logos.com/discussion/comment/617860#Comment_617860

Thanks, Wayne and all, for the helpful feedback. We're working on some quick adjustments here.

At the very least it should remember your choice. I've very fed up of clicking on "Pay In Full" every time I visit a Logos web page.

Amen, Mark. It's thoroughly annoying.
So, Logos, when are these adjustments going to be made? I understand "quick" can be relative.

DMB

https://community.logos.com/discussion/comment/619981#Comment_619981

Integ, your reaction is exactly what was sought. And it IS to alter what otherwise would be a normal impression. But luckily, Logos is a Christian company; they don't trick people.

Now the same thing at Walmart (a non-Christian company)? That'd be obvious trickery. And you do see a lot of it with companies that sell inflated prices to poor people. Furniture, appliances, etc.

So, who's kidding who?

Mike Pettit

https://community.logos.com/discussion/comment/619990#Comment_619990

Logos is quite rightly worried that if people realised up front how much all this stuff costs no one in their right mind would buy it.

Glenn Airoldi (Faithlife)

https://community.logos.com/discussion/comment/620002#Comment_620002

Hi All,

Yes, the adjustments Phil mentioned will be built. Ultimately users will be able to set their preference and see it applied to the site globally. Even users who don't set a preference will find that the site will let their last selected view persist.

I don't have a timeline to share, but these are changes that we are working on.

Allen Browne

https://community.logos.com/discussion/comment/620125#Comment_620125

Ultimately users will be able to set their preference

Thank you, Glenn

We look forward to that arriving.

Tony Thomas

https://community.logos.com/discussion/comment/620152#Comment_620152

Why not just display all three? You could show the regular price, the dynamic price and the monthly payment in the same view. Make the dynamic price larger and put it in bold print to alleviate confusion. The monthly payment can be in smaller type and the regular price should be the smallest and perhaps crossed out.

Mark

https://community.logos.com/discussion/comment/620442#Comment_620442

Why not just display all three?

I like the idea of displaying all 3, with the ability to be able to chose which of the 3 tabs would be default.

Allen Browne

https://community.logos.com/discussion/comment/616341#Comment_616341

This change is reflective of how many of our customers prefer to shop on payment plans

Okay, it's been a month now. I guess you did read through the 44 responses to this thread and count the number of people who found the change helpful? Or did you decide the marketing department knows better than the users?

(There have been times when I've rejected a purchase without clicking the Pay in Full tab -- partly time pressure, partly annoyance.)

Not sure what's going on, but there seem to be other issues with the redesign too. This is how I see it in Firefox 32.0.1:

Bruce Dunning

https://community.logos.com/discussion/comment/628655#Comment_628655

Not sure what's going on, but there seem to be other issues with the redesign too. This is how I see it in Firefox 32.0.1:

I use Firefox too as my primary browser and noticed the same thing.

Phil Gons (Logos)

https://community.logos.com/discussion/comment/628655#Comment_628655

Okay, it's been a month now. I guess you did read through the 44 responses to this thread and count the number of people who found the change helpful? Or did you decide the marketing department knows better than the users?

There's been a change in the queue for weeks. But there are lots of competing priorities. I'm sorry it's taking so long to roll out.

Not sure what's going on, but there seem to be other issues with the redesign too. This is how I see it in Firefox 32.0.1:

I can confirm that this is broken in Firefox. Thanks for letting us know. We'll get it fixed ASAP.

Allen Browne

https://community.logos.com/discussion/comment/628683#Comment_628683

There's been a change in the queue for weeks. But there are lots of competing priorities.

Thanks, Phil. If we do get an option to set our own priorities, that will help informed users. (I'm still not convinced it will be clear or beneficial for new users.)

I can confirm that this is broken in Firefox. Thanks for letting us know. We'll get it fixed ASAP.

Thanks.

Rosie Perera

https://community.logos.com/discussion/comment/628683#Comment_628683

Okay, it's been a month now. I guess you did read through the 44 responses to this thread and count the number of people who found the change helpful? Or did you decide the marketing department knows better than the users?

There's been a change in the queue for weeks. But there are lots of competing priorities. I'm sorry it's taking so long to roll out.

OK it's now been another 3 1/2 months, and it still can't remember that I keep setting my preference to pay in full. This is getting really tiresome. I buy things frequently, but might be inclined to slow down my purchasing rate if this annoyance doesn't get taken care of soon.

Just set a little cookie. It can't be that difficult. I wouldn't mind having to reset my preference if I delete all my cookies. You don't have to implement some complex thing where my preference is saved with my user login info.

Toby Steele (Logos)

https://community.logos.com/discussion/comment/681038#Comment_681038

Hi, Rosie--a fix for this has been implemented and is on its way. Thanks for the reminder!