Logos 4.0a RC 2 available for testing

https://community.logos.com/discussion/comment/61252#Comment_61252

I downloaded this but it is constantly reindexing...it will index for about 4 hours...then the icon disappears ...I think it is through...I close it....reopen it and it starts the indexing over again...it has done this at least 4 times today...no new downloads...no new resources...just restarts the indexing process each time. Any solution?

John Fidel

I ran this last night on my laptop, that was running RC1 with no problems. This morning my desktop running SR7 I get a Runtime Error. This application has requested the runtime to terminate it in an unusual way. Please advise. Note: I have the Logos 4 files in a custom directory if that makes any difference.

Tes

https://community.logos.com/discussion/comment/60862#Comment_60862

Please inlude the Amharic bible in your format ,the Ethiopians bible Hailesellasie 1

Mark Barnes

https://community.logos.com/discussion/comment/61267#Comment_61267

Please inlude the Amharic bible in your format ,the Ethiopians bible Hailesellasie 1

Tes,

Rather than add this request to lots of different threads, please create a post in the Suggestions forum, and make your request there. It will get a better response in the most relevant place.

https://community.logos.com/discussion/comment/61266#Comment_61266

I ran this last night on my laptop, that was running RC1 with no problems. This morning my desktop running SR7 I get a Runtime Error. This application has requested the runtime to terminate it in an unusual way. Please advise. Note: I have the Logos 4 files in a custom directory if that makes any difference.

Hi John,

We are looking into this problem. Meanwhile, you should be able to successfully install RC2 after deleting the Install folder in the Logos 4 directory.

Thanks,
Melissa

https://community.logos.com/discussion/comment/61252#Comment_61252

I downloaded this but it is constantly reindexing...it will index for about 4 hours...then the icon disappears ...I think it is through...I close it....reopen it and it starts the indexing over again...it has done this at least 4 times today...no new downloads...no new resources...just restarts the indexing process each time. Any solution?

Hi Charlene

We first need to see some logs http://www.logos.com/support/article/2135

https://community.logos.com/discussion/comment/61626#Comment_61626

I downloaded this but it is constantly reindexing...it will index for about 4 hours...then the icon disappears ...I think it is through...I close it....reopen it and it starts the indexing over again...it has done this at least 4 times today...no new downloads...no new resources...just restarts the indexing process each time. Any solution?

Hi Charlene

We first need to see some logs http://www.logos.com/support/article/2135

Hi Dave,

I have attached my log files. It looks like it says that my "indexer" is corrupted. If that is the case, then what can I do? I have left my laptop on overnight so the indexing would finish, only to start reindexing the 2nd day when I opened L4. so I left it on overnight again. Today the same problem: when I open L4, it starts indexing again, with no new downloads and no new resources.7824.Logos4.zip.

Appreciate any help!!!

Charlene2860.Logos4Indexer.zip

https://community.logos.com/discussion/comment/62456#Comment_62456

Hi Dave,

I have attached my log files. It looks like it says that my "indexer" is corrupted. If that is the case, then what can I do?

It is attempting a full re-index as it suspects a corrupt index! Let's do it the old fashioned way by deleting the folder

C:\Documents and Settings\Charlene\Local Settings\Application Data\Logos4\Data\sdkwxwuj.iwv\LibraryIndex, but let me know what is in \LibraryIndex first!

You may need to use Explorer to view Hidden files and folders (Folder options | View).

https://community.logos.com/discussion/comment/62466#Comment_62466

It is attempting a full re-index as it suspects a corrupt index! Let's do it the old fashioned way by deleting the folder

C:\Documents and Settings\Charlene\Local Settings\Application Data\Logos4\Data\sdkwxwuj.iwv\LibraryIndex, but let me know what is in \LibraryIndex first!

You may need to use Explorer to view Hidden files and folders (Folder options | View).

Thanks, Dave, for helping!

I found the file and was going to attach it as a zipped, but it wouldn’t let me…so I have just attached picture of the file. Does that help?

Also, I don’t know if it makes any difference, but before I saw your post, I had stopped the indexing through task manager and had given the command to reindex in L4.

https://community.logos.com/discussion/comment/62474#Comment_62474

So, can I delete the file now?

And then when I do, does L4 automatically start "the correct" indexing or do I need to do something?

https://community.logos.com/discussion/comment/62479#Comment_62479

Delete the LibraryIndex folder, start L4 and it will commence indexing.

https://community.logos.com/discussion/comment/62481#Comment_62481

Delete the LibraryIndex folder, start L4 and it will commence indexing.

Have done! And it did! Only 12 hours left![:)]

Thanks, Dave, for the help!

https://community.logos.com/discussion/comment/62488#Comment_62488

You're welcome, and

Happy Christmas (15 more minutes in my timezone!)

https://community.logos.com/discussion/comment/62511#Comment_62511

It worked! Right as Christmas had started in Jerusalem, it finished indexing and it now opens without indexing immediately. Thanks again, Dave! I was surprised to see you were online on Christmas Eve (or was it Christmas!!!), but boy, was I glad!

Merry Christmas!

https://community.logos.com/discussion/comment/62966#Comment_62966

Thanks again, Dave! I was surprised to see you were online on Christmas Eve (or was it Christmas!!!), but boy, was I glad!

You're welcome!

Tes

https://community.logos.com/discussion/comment/61272#Comment_61272

Thank you! But you see if I do not have any response from the Logos ,I thought the more I repeated it ,they would respond,I have used the suggestion too,but up to now I have not received positive answer ,keeping reminding them may perhaps helps me.

https://community.logos.com/discussion/comment/61316#Comment_61316

I ran this last night on my laptop, that was running RC1 with no problems. This morning my desktop running SR7 I get a Runtime Error. This application has requested the runtime to terminate it in an unusual way. Please advise. Note: I have the Logos 4 files in a custom directory if that makes any difference.

Hi John,

We are looking into this problem. Meanwhile, you should be able to successfully install RC2 after deleting the Install folder in the Logos 4 directory.

Thanks,
Melissa

Melissa, I am also having the same problem, though it started with
RC1... I tried installing RC2 to see if that might correct the
problem. It did not.

The only possible thing I know of is
that I did prior to the problem (started a week or so ago) was to
uninstall Windows Messenger and some other programs trying to get rid
of a call to "switch identities" screen that has been popping up. My
thought is I might have deleted some Windows component that allows
updating/networking/connection in the background. I have the .net
upgrades and Win XP service packs through the most current.

Any ideas?

Robert

https://community.logos.com/discussion/comment/89343#Comment_89343

Melissa, I am also having the same problem, though it started with RC1... I tried installing RC2 to see if that might correct the problem. It did not.

The only possible thing I know of is that I did prior to the problem (started a week or so ago) was to uninstall Windows Messenger and some other programs trying to get rid of a call to "switch identities" screen that has been popping up. My thought is I might have deleted some Windows component that allows updating/networking/connection in the background. I have the .net upgrades and Win XP service packs through the most current.

Robert,

Have you tried deleting the Install folder in the Logos 4 directory? Are you able to run and install Windows Updates, such as recent security or other critical updates? Have you recently installed any Internet security software that might be conflicting?

Melissa

https://community.logos.com/discussion/comment/89356#Comment_89356

Melissa, I am also having the same problem, though it started with RC1... I tried installing RC2 to see if that might correct the problem. It did not.

The only possible thing I know of is that I did prior to the problem (started a week or so ago) was to uninstall Windows Messenger and some other programs trying to get rid of a call to "switch identities" screen that has been popping up. My thought is I might have deleted some Windows component that allows updating/networking/connection in the background. I have the .net upgrades and Win XP service packs through the most current.

Robert,

Have you tried deleting the Install folder in the Logos 4 directory? Are you able to run and install Windows Updates, such as recent security or other critical updates? Have you recently installed any Internet security software that might be conflicting?

Melissa

The install folder in the Logos 4 directory was empty... but I've deleted it. Should it have been empty?

I am able to run and install Windows updates, and am current.

Tried turning off all security software; no effect.

Do you think it would help to uninstall Logos 4 and re-install? Or does it seem like a Windows problem? Any luck with others (like the one you responded to on this thread) who had the same error message?

Robert

https://community.logos.com/discussion/comment/89380#Comment_89380

It would be best to get a log file from you. Run the EnableLogging script in the last paragraph on this page: http://www.logos.com/L4/Support/DiagnosticLogging, run the setup again and after it fails, attach the logs found in '\My Documents\Logos Log Files' to this thread.

You may also want to contact Customer Support at 800-875-6467, from 6:00 a.m. to 5:00 p.m. PST Mon-Fri, so a technician can work with you by phone.

https://community.logos.com/discussion/comment/89385#Comment_89385

It would be best to get a log file from you. Run the EnableLogging script in the last paragraph on this page: http://www.logos.com/L4/Support/DiagnosticLogging, run the setup again and after it fails, attach the logs found in '\My Documents\Logos Log Files' to this thread.

You may also want to contact Customer Support at 800-875-6467, from 6:00 a.m. to 5:00 p.m. PST Mon-Fri, so a technician can work with you by phone.

Melissa, first THANK YOU for your help and such a quick response! I e-mailed the logfile to tech support, but will try to post here as well. The last two lines of the logfile look like the key part to me...

2010-02-09 19:13:35.9218 5 Info WebServiceClient (665ms) Calling GetLicensesData.
2010-02-09 19:13:35.9687 1 Info AppStartupModel Licenses are changing; shutting down indexer (if running).

Somehow the call for getting the license data caused the shut down?

Here's my attempt to attach the logfile here:

4747.Logos4.log

Robert

https://community.logos.com/discussion/comment/89395#Comment_89395

Looks like you have the 4.0b Beta 7 installed. It's shutting down the Indexer, not necessarily the program. Is that the only log file in the Logos Log File folder? The problem in the thread that I had responded to previously was installing an update to Logos 4. Is the problem you're seeing that the program won't open? Does it crash when loading the home page?

Thanks,
Melissa

https://community.logos.com/discussion/comment/89397#Comment_89397

Looks like you have the 4.0b
Beta 7 installed. It's shutting down the Indexer, not necessarily the
program. Is that the only log file in the Logos Log File folder?
The problem in the thread that I had responded to previously was
installing an update to Logos 4. Is the problem you're seeing that the
program won't open? Does it crash when loading the home page?

Thanks,
Melissa

I
installed the 4.0b Beta 7 this afternoon in an effort to get different
results. But I've had the problem for a week. I get the runtime error
when it goes to sign me in - so I never make it to the home page. I
did just try starting the program offline and that was successful. The
full (and only) logfile is linked completely in the previous post... I
just copied and pasted the last two lines because they seemed to
indicate the error (to my untrained eye). The full logfile is much
longer.

https://community.logos.com/discussion/comment/89402#Comment_89402

Since it works offline, you might try configuring any Internet security software or firmware (firewalls, anti-virus) to give Logos4.exe both incoming and outgoing Internet access.