iPhone crash when highlighting or swiping

is it just me or does the app now crash when you try to highlight something or hold your finger down on a word!?!? Swipe to highlight set to on or off, it still crashes.

its so frustrating that I can't even use the most basic features now without a crash!!

What version of iOS are you running?

https://community.logos.com/discussion/comment/640954#Comment_640954

Fully up to date iPhone 6 with fully up to date logos.

https://community.logos.com/discussion/comment/640956#Comment_640956

Fully up to date iPhone 6 with fully up to date logos.

Does that mean you are using iOS 8.1 which just released?

https://community.logos.com/discussion/comment/640958#Comment_640958

Oh, I didn't know there was an 8.1. I just ran software update and found there is an 8.1, I'll update to it now and see if the problem still persists.

Update: I've switched across to 8.1, and the same behaviour exists. Simply holding down your finger on a word causes a crash.

https://community.logos.com/discussion/comment/640968#Comment_640968

Jacob - Here are some other things Kevin wanted to know.

We are unable to reproduce this - what iOS version are you running, which resource are you using and do you have a network connection?

https://community.logos.com/discussion/comment/641106#Comment_641106

Also, have you restarted your device (full power shut down)?

https://community.logos.com/discussion/comment/641108#Comment_641108

Did you try restarting the device? Are the resources downloaded or online? Have you tried the other (downloaded vs. online)? How many downloaded resources do you have? How large is your installation?

https://community.logos.com/discussion/comment/641372#Comment_641372

Thanks, I did try a restart of the pone. The inability to highlight anything is in any resource, doesn't matter how many you download or if its not downloaded.

https://community.logos.com/discussion/comment/641378#Comment_641378

Is the sync wheel continuing to spin? How long has this app been installed on your device (i.e. has it recently been reinstalled? Has it been on the phone for 2 years?) If you look in the iOS "settings" app (gear wheel icon), can you see how large the Logos app is taking up on your device? How much free space is there?

https://community.logos.com/discussion/comment/641383#Comment_641383

I don't know how highlighting is related to sync, but the logs do indicate sync problems. The logs indicate sync url's are failing. The URL's return the following:

https://community.logos.com/discussion/comment/641392#Comment_641392

I don't know how highlighting is related to sync, but the logs do indicate sync problems. The logs indicate sync url's are failing. The URL's return the following:

Those URL's are not openly accessible to everyone which is why they "cannot be found"... if they worked it would be a huge security issue for us.!

We're taking a look at your logs now...

https://community.logos.com/discussion/comment/641378#Comment_641378

Thanks, I did try a restart of the pone. The inability to highlight anything is in any resource, doesn't matter how many you download or if its not downloaded.

Jacob,

Are you using any of the Accessibility Settings related to zooming or changing colors? If not, would you be willing to turn them on and see if the behavior is any different?

https://community.logos.com/discussion/comment/641422#Comment_641422

On setup of my iPhone 6 plus I selected the smaller text option, which appears to have resulted in the "Accessibility" "Larger text" section to now show that the smallest text option has been selected. Happy to temporarily change something if needed.

I tried enabling "Larger text" and increasing the text size. Doesn't help.

I tried "invert colors" and that also doesn't help.

https://community.logos.com/discussion/comment/641392#Comment_641392

I don't know how highlighting is related to sync,

Uhh...

You are aware that highlights do sync, right? [:P]

(A number of crashes are related to syncing not having finished properly.)

FYI - When you have troubles, it is best to create a thread and provide as much relevant details as possible. For example: We didn't know until your last post that you are working from an iPhone 6+. That could be useful information... The line of questions Kevin just asked may indicate such.

https://community.logos.com/discussion/comment/641424#Comment_641424

On setup of my iPhone 6 plus I selected the smaller text option, which appears to have resulted in the "Accessibility" "Larger text" section to now show that the smallest text option has been selected. Happy to temporarily change something if needed.

I tried enabling "Larger text" and increasing the text size. Doesn't help.

I tried "invert colors" and that also doesn't help.

Okay, thanks for checking... this is a strange one. We'll keep you updated on our progress.