New 6 and an email

S Gooch
S Gooch Member Posts: 2
edited November 21 in English Forum
Got an email announcing the new 6 since I had recently upgraded to 5. Well I held on for 10 plus minutes to be told that there was no free option, offered 2 pay for options. Don't you just dislike those sort of emails.
"
You just bought Logos 5 and deserve to enjoy the benefits of Logos 6

We have a few special options available to help you move to Logos 6—including a free option! These deals are so good, they’re not even on the website. You must call 888-875-9491 to get them.

Call now to claim your special Logos 6 deal."

Marketing and I am in marketing also. Free is not often free.
I do enjoy the software every time I use it.
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Comments

  • Kent Hendricks
    Kent Hendricks Member, Logos Employee Posts: 221

    Sarah,

    This sounds like a miscommunication. Sorry about that.

    If you recently purchased Logos 5, you have a few options:

    1. You can swap your Logos 5 package for the equivalent Logos 6 package. The downside of going this route is that you lose any books that were in the Logos 5 package that aren't in the Logos 6 package. But it is free.
    2. You can crossgrade to the equivalent Logos 6 package. We'll give you a credit toward this crossgrade. Depending on how recently you purchased Logos 5, the credit could equal the amount of the crossgrade.

    Hope this helps clarify things.

    And we're really sorry about the wait times. Our phones are slammed. We're taking calls as quickly as we can.

  • abondservant
    abondservant Member Posts: 4,795

    Got an email announcing the new 6 since I had recently upgraded to 5. Well I held on for 10 plus minutes to be told that there was no free option, offered 2 pay for options. Don't you just dislike those sort of emails. " You just bought Logos 5 and deserve to enjoy the benefits of Logos 6 We have a few special options available to help you move to Logos 6—including a free option! These deals are so good, they’re not even on the website. You must call 888-875-9491 to get them. Call now to claim your special Logos 6 deal." Marketing and I am in marketing also. Free is not often free. I do enjoy the software every time I use it.
    Its important to point out that the ENGINE which makes L6 work will be free in februrary (if I remember right). Thats probably the free option.

    I always recommend befriending a sales person, and consistently using him or her for all of your purchases. I use Rusty Davidson - he's a good guy, works odd hours and so sometimes responds to emails even in the middle of the night. If you think you might make a purchase, or if you want a second opinion, send him an email and tell him Ken sent you :) it makes him smile.

    His email is rusty.davidson@faithlife.com if you want I can look up his cell number, though I know he's at a conference at a seminary today making a presentation.

    L2 lvl4 (...) WORDsearch, all the way through L10,

  • S Gooch
    S Gooch Member Posts: 2
    https://community.logos.com/discussion/comment/645609#Comment_645609

    Thanks, will retry.

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