Can't reinstall app on Ipad Air after Logos 6 upgrade.

Been running Logos 5 with no issues on my iapd air (8.1). Today I upgraded to L6 and could not get my reading plan to show up on the ipad. Finally deleted the app to try for a fresh install (twice actually) but the install stalls @97%. Been letting it run for the last hour. No more progress.

Thoughts?

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Kevin Byford (Faithlife)

Been running Logos 5 with no issues on my iapd air (8.1). Today I upgraded to L6 and could not get my reading plan to show up on the ipad. Finally deleted the app to try for a fresh install (twice actually) but the install stalls @97%. Been letting it run for the last hour. No more progress.

Thoughts?

Hi Reid,

If the app install is stuck at 97%, please kill the app and start it again. We're experience extremely high server load and this can affect whether or not your reading plan sync's to your device.

Incidentally, Logos 5 and 6 only run on Desktop machines, not mobile devices. The current version of the Logos iOS app is 4.3.7.

Reid A Ferguson

https://community.logos.com/discussion/comment/646221#Comment_646221

Thanks Kevin, I am aware that the ios app itself is neither 5 nor 6, I was simply pointing that out for reference sake. That the problem only occured after upgrading the PC version - I simply did not know if they impact one another.

I did kill and restart the app, but then it only shows 44 resources in my library. If the server traffic is too large, maybe that impacts the library - but...? I cna use the basic, but all my previously downloaded resources do not show in the library.

Reid A Ferguson

https://community.logos.com/discussion/comment/646221#Comment_646221

As a follow up Kevin - none of the resources which do show will load. The ESV for instance won't load, and the error message says it is not a part of my library. Same for all 44 that display at this point.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/646231#Comment_646231

That the problem only occured after upgrading the PC version - I simply did not know if they impact one another.

They should not impact each other.

I did kill and restart the app, but then it only shows 44 resources in my library. If the server traffic is too large, maybe that impacts the library - but...? I cna use the basic, but all my previously downloaded resources do not show in the library.

This is related to the load that we're experiencing - we're working the issue.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/646236#Comment_646236

As a follow up Kevin - none of the resources which do show will load. The ESV for instance won't load, and the error message says it is not a part of my library. Same for all 44 that display at this point.

Again, we are aware of this issue and are working on a solution.