Unable to retrieve chart data
I am in the Atlas tool, search for Return from Exile. An (almost) empty chart comes up. After a few seconds, I get (but not always) a message in a yellow/orange bar "unable to retrieve chart data".
What's wrong and how can I correct this. Update resources does not work.
Hans
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
Comments
-
HansK said:
What's wrong and how can I correct this. Update resources does not work.
Maps are delivered on the fly from Logos' server. Perhaps it was down? (It works for me at the moment.)
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
0 -
HansK said:
I am in the Atlas tool, search for Return from Exile. An (almost) empty chart comes up. After a few seconds, I get (but not always) a message in a yellow/orange bar "unable to retrieve chart data".
Its working for me but I remember seeing the error message you mention previously.
I wonder if it is related to the current issues Logos have with their server environment.
Suggest you try later and see if the problem persists.
0 -
HansK said:
I am in the Atlas tool, search for Return from Exile. An (almost) empty chart comes up. After a few seconds, I get (but not always) a message in a yellow/orange bar "unable to retrieve chart data".
What's wrong and how can I correct this. Update resources does not work.
Hans
I'm really sorry for the inconvenience caused. It's probably due to the heavy load on our services - we've been seeing sporadic errors on our end.
It's intermittent, so retrying (if there's a retry button) or restarting the app should try again. If you're consistently seeing errors later today (maybe give it a few hours) or if no maps are showing up after retrying, posting a screenshot/logs could help.
0 -
Thank you for your help guys, I'll try tomorrow.
Hans
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
0 -
No luck today. The charts are not "populated" but remain as they are.
I recall that when updating a few days ago to version 6 (and downloading a lot of new books) the update stopped and I did restart my Mac. The update went fine after that. Perhaps it is still a server issue. What else can I do? Do I need to empty a directory to initiate a fresh update?
Hans
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
0 -
This is what i get just now when typing "Return from Exile" into the search box in the Atlas tool. Do you see something different? If so, can you post a screenshot?
0 -
Sean Boisen said:
This is what i get just now when typing "Return from Exile" into the search box in the Atlas tool. Do you see something different? If so, can you post a screenshot?
This is what I see now also. I guess this is a work in progress?
Nice feature.
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
0 -
HansK said:
This is what I see now also. I guess this is a work in progress?
Nice feature.
Yes, it's definitely a work in progress. We've shipped 30+ maps so far, but we plan to ship more than 250 (what you actually see will depend on your base package: Gold and up includes them all).
0
