Update Error!

I have been having a problem with updates on my MAC for a few months. I noted a post in a Logos 5 Forum with a similar problem with no disclosed solution. It started several months ago when I was using Logos 5 with Maverick – but has continued even after updating to Yosemite and then still after removing Logos 5 and doing a brand new install of Logos 6. At the latest update the yellow band across the top of the screen now says: "There is an update ready to be installed”. However, when I click on “Click here to install it now (Recommended)” I get a message saying “Extracting update" which quickly brings up an error message saying “Update error! An error occurred while extracting the archive please try again later”. I am then forced to quit the update installer and when I restart Logos it yellow band message “There is an update ready to be installed” is still there.

I have called into the customer support about this a couple of times in the past with no solutions. I was hopeful, but then disappointed, when logos 6 came out thinking a complete reinstall of the new program would solve the issue – but it has not.

I am currently using Logos 6 (full install)

Brian

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Joe Lankow

Have you tried moving all instances of Logos from the Applications folder to the trash, emptying the trash, and redownloading/installing Logos?

Rich DeRuiter

“Update error! An error occurred while extracting the archive please try again later”. I am then forced to quit the update installer and when I restart Logos it yellow band message “There is an update ready to be installed” is still there.

You may want to peruse this thread: https://community.logos.com/forums/t/93214.aspx It may or may not help with your situation.

Martin Potter

Can you please enable logging, restart Logos and post your logs after receiving this error?

Thank you,

Martin

Brian D Robbins

https://community.logos.com/discussion/comment/649690#Comment_649690

Thanks all - yes, had deleted prior logos apps - and had read the referenced thread. I will enable logging this evening and post the logs.

Brian

Bunmi Okenla

https://community.logos.com/discussion/comment/649859#Comment_649859

I've got the same issue too. any way forward yet?

What OS (be specific): 10.10.0
What version of Logos (be specific): 6.0
What computer are you using: Mid-2014 MacBook Pro
Do you use OpenDNS (yes, no, unsure): unsure
What is the link to your thread: https://community.logos.com/forums/EditPost.aspx?PostID=659674&ReturnUrl=%2fforums%2fp%2f93583%2f649611.aspx%23659674

JT (alabama24)

https://community.logos.com/discussion/comment/659674#Comment_659674

I've got the same issue too. any way forward yet?

Welcome Bumni! [:)]

Can you please create a new thread and explain your issue clearly? I see that you copied my questions from another thread... feel free to paste that into the new thread. Also, have you tried any of the suggestions in that (LONG) thread?