Proclaim running slow and shutting down since last update

The software is not advancing when i hit the advance key or click with mouse it delays a long time then moves forward sometime once sometimes two slides.

the software has shutdown several times on me in the last two weeks. before this it has been stable. i have been using for about a year and last week it crashed for the first time during service. i will not be able to use this during service this sunday if i cant get it fixed or some help from proclaim.

Thanks Jeff Carnes

Summit Church of Christ

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Spencer McKimson

Hello Jeff,

There have been some recent issues regarding Proclaim and OS X 10.10 (Yosemite) so I wanted to ask a few questions:

Are you on the most recent version of Proclaim?
What OS are you using when this occurs? What OS version?
Does this only occur when on air? Or does this occur when editing slides as well?

Also, please refer to this post if you are in fact using Proclaim on a machine running OS X 10.10: https://community.logos.com/forums/t/94429.aspx It will give you info on how to post the logs that we would need.

Scott Alexander

I can see a couple recent crashes from your group in out automatic error reporting system. Both of them are related to running out of memory. This is usually related to a leak in a video driver. Do the presentations that you're having issues with contain videos/motions? Playing video really exacerbates video driver leaks.

Are all your drivers up to date? Have you run Windows Update recently? Sometimes the video driver manufacturer will have a more current version of the driver, especially if there are issues with it. Worth checking their site for a new version.

If you're all up to date and still crashing try disabling hardware acceleration as outlined here https://community.logos.com/forums/t/91925.aspx. This should get you running until your video driver fix is available.

Jeff Carnes

https://community.logos.com/discussion/comment/660208#Comment_660208

Spencer,

i am using the most recent version of proclaim.

Our OS is windows 7

it occurs on the air and while editing slides.

Jeff Carnes

https://community.logos.com/discussion/comment/660213#Comment_660213

Scott,

i had also thought it was running out of memory because it was slowing down and will lock up or shutdown.

i have a large presentation list that we just deleted all the presentations except for a few that contain a large file of powerpoint song so i can add them quickly to a presentation. if there is a way to store these songs some where else in proclaim for quick access that would be great.

i will check for drivwer updates.

Thanks Jeff