Lost orders during server failure

I just noticed that my order of "Knowing Jesus" that I somehow managed to get through (twice!) during the server failure was not successful. I even received two invoices. I just had to order the book a third time.

The resource being free, I don't really mind paying three times.

It might just be a good idea for all who ordered something during the past 12 hours to verify that the resources are in your account.

Blessings,

Jan

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Lynden O. Williams

Thanks Jan I am in the same position as you. Just ordered it again. Ready to download.

Bradley Grainger (Logos)

Thanks for reporting this problem, and sorry for the inconvenience.

We'll be investigating this issue and verifying that no one is missing any unlocks. (The system has records of all your orders, so we are able to create the missing unlocks for the orders that need them.)

toughski

https://community.logos.com/discussion/comment/666227#Comment_666227

Bradley, I wasn't able to get a book on Vyrso because of the issues. It is still in my cart, but now it changed price.

Is there anything that can be done?

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/666235#Comment_666235

Is there anything that can be done?

I'm sure there is; can you provide some more details (book, price you were seeing, when you tried to place the order, etc.)?

toughski

https://community.logos.com/discussion/comment/666472#Comment_666472

A Man in the Making: Strategies to Help Your Son Succeed in Life

It was free on vyrso. It is still in my cart. I was trying to get it over the weekend (can't remember the exact time)

Adam Borries (Logos)

https://community.logos.com/discussion/comment/666493#Comment_666493

A Man in the Making: Strategies to Help Your Son Succeed in Life

It was free on vyrso. It is still in my cart. I was trying to get it over the weekend (can't remember the exact time)

toughski,

I checked your account, and see that your order for this free book was successful on 11/21, at 10:12 Pacific Time. It should already be available to you in the Logos 6 Library. You can remove from the Vyrso cart with the gray X to the right of the title.

toughski

https://community.logos.com/discussion/comment/666836#Comment_666836

Thank you for the follow-up. Indeed, I found it in my library. It must have been because of the server issues the order was processed, but this book remained in the cart.

Thankful that you are getting servers back in shape. Also thankful for awesome free resources both in Logos and Vyrso.

Bruce Dunning

https://community.logos.com/discussion/comment/666880#Comment_666880

Thankful that you are getting servers back in shape. Also thankful for awesome free resources both in Logos and Vyrso.

[Y] Me too.