Crash/Hang: Logos 6 is not opening.

2451.LogosLogs.ABC123.20141129-192827.zip

When I try to open the app, the SIGN IN page opens up. Then it disappears. I get the the little blue Logos icon in the top Mac Menu Bar. It last for about 30 seconds. If you hover over it says "Logos Is preparing your library, step 1 of 3," then it too disappears.

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Comments

Bradley Grainger (Logos)

Does it start OK if you disable logging (with the utility)?

There's been a post recently about a crash at startup (if running with logging enabled) due to bad folder permissions. I'm just wondering if it's possible your computer is also affected by a similar problem.

Big Tex

https://community.logos.com/discussion/comment/668851#Comment_668851

YOU ARE THE MAN! That was it. i turned on the utility, set Logging to disabled and then started Logos. Voila! It worked just fine in terms of starting. it doesn't fix the original issue I was trying to solve when i was told to turn on logging.

So how do I log the actual issue i was trying to fix if logging isn't working? Any ideas?

AND thanks for that. That was very helpful!

Dan Francis

https://community.logos.com/discussion/comment/668861#Comment_668861

If it is a permissions issue, starting the disk utility (should be in the utilities folder in your applications folder) and running fix permissions might solve your problem.

-Dan

Big Tex

https://community.logos.com/discussion/comment/668881#Comment_668881

Hi Dan,

I ran this and then tried running Logos again. That was not the issue. The repair permissions fixed something that mainly had to do with printers from what i could see. I then went and started the logging app, set it to Logging Enabled, and started Logos. Nothing... same as before. Says it is signing in and then disappears. So i had to go back to logging app, set it to Logging Disabled, and then started Logos. Worked like a champ. I think the issue is with the logging app.

Donna

https://community.logos.com/discussion/comment/669046#Comment_669046

Dan,

I just started having the same issue. How do you disable the logging app? I looked in the utilities folder and couldn't find anything that said "logging". Thanks.

Donna

https://community.logos.com/discussion/comment/676713#Comment_676713

Dan,

Please ignore previous post. I repaired permissions and everything started working again. DUH!! Sorry.