ESV Bible audio not available after 4.4.0 update

After the latest iOS update for iPad audio is no longer working for the ESV Bible; it's not even showing the speaker icon . The Lexham English Bible still works fine.

(Of course, that serves me right for updating when I wasn't 100% comfortable that I should Sad )

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Comments

JT (alabama24)

A number of us have had issues with the ESV in general recently. I wonder if an incompatible version of the ESV got pushed....

Don Awalt

https://community.logos.com/discussion/comment/670370#Comment_670370

I just noticed an update to the ESV Bible came down to my desktop, which I was having trouble with on my iPad. I removed/re-downloaded it on my iPad, and it works fine including audio. Try it!

Bob Soule

https://community.logos.com/discussion/comment/670565#Comment_670565

I just noticed an update to the ESV Bible came down to my desktop, which I was having trouble with on my iPad. I removed/re-downloaded it on my iPad, and it works fine including audio. Try it!

Did not have to re-download ESV for iPad for audio to work on version 4.4.0, but iPhone still has no audio after remove and download.

Yasmin Stephen

https://community.logos.com/discussion/comment/670565#Comment_670565

I just noticed an update to the ESV Bible came down to my desktop, which I was having trouble with on my iPad. I removed/re-downloaded it on my iPad, and it works fine including audio. Try it!

I had removed and redownloaded the ESV bible before posting, and I just did it again and the audio is still not available. I may have to resort to reinstalling the app to see if that'll help, but I just reinstalled a few days ago (after the outage) and I'm in no frame of mind to do so again in a hurry. Crossway's ESV app (which now has audio) will have to suffice for now.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/670658#Comment_670658

Did not have to re-download ESV for iPad for audio to work on version 4.4.0, but iPhone still has no audio after remove and download.

Please send us your support logs using the Send Support Info item under the Help menu.

Bob Soule

https://community.logos.com/discussion/comment/670710#Comment_670710

Did not have to re-download ESV for iPad for audio to work on version 4.4.0, but iPhone still has no audio after remove and download.

Please send us your support logs using the Send Support Info item under the Help menu.

Just sent them in.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/670731#Comment_670731

Did not have to re-download ESV for iPad for audio to work on version 4.4.0, but iPhone still has no audio after remove and download.

Please send us your support logs using the Send Support Info item under the Help menu.

Just sent them in.

If you view the Library and tap on the Audio icon next to the ESV, does it start audio?

Yasmin Stephen

https://community.logos.com/discussion/comment/670745#Comment_670745

If you view the Library and tap on the Audio icon next to the ESV, does it start audio?

I know this question is meant for Bob but since I have the same problem I'll chime in as well. Well I tap on the audio icon from the Library view, all it does is open up the Bible and nothing happens after that. Also, when the Bible is open, the audio icon is not available:

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/670750#Comment_670750

I know this question is meant for Bob but since I have the same problem I'll chime in as well.

Please send us your support info as well... I'm unable to reproduce this problem.

Have you tried simply restarting the app?

Yasmin Stephen

https://community.logos.com/discussion/comment/670765#Comment_670765

Please send us your support info as well... I'm unable to reproduce this problem.

I sent in my support info earlier.

Have you tried simply restarting the app?

I've restarted but no change.

Bob Soule

https://community.logos.com/discussion/comment/670745#Comment_670745

If you view the Library and tap on the Audio icon next to the ESV, does it start audio?

When I tap on Audio icon next to the ESV it does not start audio. And with the ESV open I don't see the audio icon. I have restarted the app as well as the phone. Also, I am on IOS 8.1.1

DMB

https://community.logos.com/discussion/comment/670927#Comment_670927

Don't know if this will be helpful or not.

I usually keep a Lexham English Bible in the 2nd pane (iOS/mini/8.1.1). But none of my updated apps (4.4) can now read LEB. Blank screen with a spinning symbol and otherwise locked. Internet off or on.

Two of the above apps had pre-existing LEB's. But one didn't. So I downloaded an LEB into it. Now it's got a problem too (e.g. the downloaded resource didn't solve the LEB problem).

My 4th Logos app remains un-updated. It's LEB in the 2nd pane works fine.

None of the 2nd panes are linked to the 1st panes.

Which sounds like the metadata handling?

Yasmin Stephen

https://community.logos.com/discussion/comment/671092#Comment_671092

The ESV update Don mentioned upthread finally got around to the app (I got it for the desktop last night) and now the audio is working again.

Anne H

https://community.logos.com/discussion/comment/671352#Comment_671352

The ESV update Don mentioned upthread finally got around to the app (I got it for the desktop last night) and now the audio is working again.

HOORAY! Thank you to one and all! 😃

Bob Soule

https://community.logos.com/discussion/comment/671388#Comment_671388

Removed and Downloaded ESV again and my ESV Audio for iPhone is working again.