Calvin's Commentaries disappeared from my library

I used to have Calvin's commentaries in my library. Yesterday (after a long period of non-use) I fired up Logos and received 937MB of updates. Now when I open my saved workspace Calvin's Commentaries are no longer in my library. I've tried "Update Resources" multiple times, to no avail.

How do I get the commentaries back?

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Stuart Robertson

Interestingly, even when viewing my library through Biblia.com Calvin's commentaries are missing... :-(

Stuart Robertson

https://community.logos.com/discussion/comment/674492#Comment_674492

Attached is a screenshot from my Orders history showing the order and amount paid for the commentaries. Please can someone from Logos help with this?

Stuart Robertson

https://community.logos.com/discussion/comment/674495#Comment_674495

My apologies for posting multiple posts on this, but the thought just hit me, "What other resources (which I've paid for) might have 'disappeared' from my library?". How might I know / check that everything I've previously paid for is still in my library? Anyone know how this might be done?

Graham Criddle

https://community.logos.com/discussion/comment/674498#Comment_674498

How might I know / check that everything I've previously paid for is still in my library? Anyone know how this might be done?

"Update resources" should do this but I note you have done that.

And the fact that they don't appear on Biblia shows its not an issue with your computer configuration.

It sounds as though they may no longer be unlocked on your account for some reason - I would contact Customer Services and see if they can help / advise.

Stuart Robertson

https://community.logos.com/discussion/comment/674502#Comment_674502

I just spoke with support and I had forgotten that I had requested a refund for Logos 4 in late 2011, which apparently locked Calvin's Commentaries. I have them in Accordance, so it's not a big deal. Was just surprised when I opened an old Layout to find it missing, but now it makes sense.