Pre-pubs vs. base package references

I had a question, I thought I heard somewhere that some of the resources contained in the base packages that people upgraded to are not out yet. If true, are any of these listed in pre-pub? My biggest question is, is there risk of buying a pre-pub that is targeted for my base package for free?

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BillS

some of the resources contained in the base packages that people upgraded to are not out yet.

True

is there risk of buying a pre-pub that is targeted for my base package for free?

not if you compare your intended purchase with the list of resources in the comparison chart that Logos provides at the bottom of the upgrade page: http://www.logos.com/upgrade

Blessings!

Bill

NetworkGeek

https://community.logos.com/discussion/comment/67478#Comment_67478

Thanks Bill, but that link doesn't work for me - I get a "list of recommended purchases" from Logos on that page since I have already upgraded to 4. I cannot find that comparison chart anymore, do you see it?

Rosie Perera

https://community.logos.com/discussion/comment/67519#Comment_67519

Thanks Bill, but that link doesn't work for me - I get a "list of recommended purchases" from Logos on that page since I have already upgraded to 4. I cannot find that comparison chart anymore, do you see it?

It's at http://www.logos.com/comparison

NetworkGeek

https://community.logos.com/discussion/comment/67520#Comment_67520

Ah I was just coming back to post the link, I found it too. Thanks!

http://www.logos.com/comparison

BillS

https://community.logos.com/discussion/comment/67520#Comment_67520

It's at http://www.logos.com/comparison

Thanks, Rosie. For me, the chart was BELOW all the sales info about recommended purchases. Guess the entire page must be custom for each user. [:$]

Rosie Perera

https://community.logos.com/discussion/comment/67719#Comment_67719

It's at http://www.logos.com/comparison

Thanks, Rosie. For me, the chart was BELOW all the sales info about recommended purchases. Guess the entire page must be custom for each user.

Yes, the chart is below the sales info about recommended purchases, but once you've purchased you can't see it anymore. The comparison chart is available for anyone to see. I've got Portfolio now so I can't see any of those comparison charts on on the upgrade. All I get is (something new that I'd never seen before) this chart below. Arggh, just what I needed -- an invitation to spend more money. Fortunately I already have the first two items on this list and the JPS Tanakh commentary set and Simeon's Horae Homileticae (not sure why they are proposing them as add-ons for me) and am not tempted by the others (except Barth's Church Dogmatics and possibly Tozer).

Alex Scott

https://community.logos.com/discussion/comment/68006#Comment_68006

This has been an ongoing problem for some time now and has been addressed a few times in the distant past I think. I thought it was supposed to be going to be fixed. Of the 10 suggested Add On Products for me, I have all but 3 already. The list doesn't make any sense and is totally useless as it now stands.

Rosie Perera

https://community.logos.com/discussion/comment/68019#Comment_68019

This has been an ongoing problem for some time now and has been addressed a few times in the distant past I think. I thought it was supposed to be going to be fixed. Of the 10 suggested Add On Products for me, I have all but 3 already. The list doesn't make any sense and is totally useless as it now stands.

I have just emailed Sales and Customer Service about this problem, and hopefully that will bring it back to their attention again as still an ongoing issue. Perhaps they know about it already and there's a to-do list item for someone to fix it, but everyone who could is already otherwise occupied on development for 4.0b. I don't know whether they have a dedicated website dev team.

BillS

https://community.logos.com/discussion/comment/68006#Comment_68006

once you've purchased you can't see it anymore.

Weird! Here's what I'm seeing... Sure looked like the upgrade chart to me! (I upgraded to platinum from gold.)

Alex Scott

https://community.logos.com/discussion/comment/68061#Comment_68061

Sure looked like the upgrade chart to me! (I upgraded to platinum from gold.)

Once you've upgraded to Portfolio there are no more upgrades, hence the change to recommended add ons for those people. Since you still have upgrades available, you get the Upgrade Chart as you've shown.

Dan Pritchett

My biggest question is, is there risk of buying a pre-pub that is targeted for my base package for free?

Dominick, there were several Pre-Pubs that were still on the Pre-Pub page the day we shipped Logos 4 and are in various stages of completion and fulfillment internally (they may appear "live/processed" so we can sell them to new customers, but we have not actually charged cards or fulfilled all the orders for example).

We ended up putting these Pre-Pubs into some of the collections:

Holman Reference Collection
Opening up Commentary Collection
New Testament Studies Collection (Paternoster)
SPCK Gospel Studies
Douey-Rheims Bible

Bottom line: We are taking care of all those customers and making sure they get the best deal, are never charged twice, and get to use any amounts they had put into the Pre-Pub for their upgrade purchases. At the same time, some customers may not want to upgrade, so we can't just cancel their orders that they still want. It is a very 1 to 1 personal service issue to sort out, and as you can imagine we are really busy, and it is hard to reach everyone based on the limited contact info some people have on their accounts. If you read this and think you are affected, feel free to call us, or edit your own account online.

There is no automation to this, it is all a personal contact and handling of every order, and gets further complicated based on mutliple purchases each customer may or may not have for the affected titles, and their upgrade choices. By default, when we see a customer who has already upgraded to a package containing one of the titles, we cancel that Pre-Pub and assume they don't want two copies... but for all the rest, we want to make sure we don't just process the order right away without having a conversation fully explaining the details.

NetworkGeek

https://community.logos.com/discussion/comment/68146#Comment_68146

Thanks for the reply Dan, I did check my pre-pub orders a day or two ago when it was suggested and I didn't see any dupes. I'll call if anything weird pops up, I assume I'll know because a new resource will come down but the cont of references will not update. I can call to have Logos check it out for me.

Thanks again