Logos crashes over and over, won't open

https://community.logos.com/discussion/comment/680306#Comment_680306

Now I note an event one second before that:

Application: Logos.exe
Framework Version: v4.0.30319
Description: The application requested process termination through System.Environment.FailFast(string message).
Message: Exception during home page generation
Stack:
at System.Environment.FailFast(System.String, System.Exception)
at System.Threading.Tasks.Task.Execute()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef)
at System.Threading.Tasks.Task.ExecuteEntry(Boolean)
at System.Threading.Tasks.ThreadPoolTaskScheduler.TryExecuteTaskInline(System.Threading.Tasks.Task, Boolean)
at System.Threading.Tasks.TaskScheduler.TryRunInline(System.Threading.Tasks.Task, Boolean)
at System.Threading.Tasks.TaskContinuation.InlineIfPossibleOrElseQueue(System.Threading.Tasks.Task, Boolean)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task.Finish(Boolean)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef)
at System.Threading.Tasks.Task.ExecuteEntry(Boolean)
at System.Threading.ThreadPoolWorkQueue.Dispatch()

The Source is given as .NET Runtime.

So I ran a repair on .NET, and rebooted. No joy.

Then I attempted a repair on Logos. It says "Please wait while Windows configures Logos Bible Software," a progress bar starts, then the popup disappears. Nothing further. Tried again and again.

Dennis Davis

I'm not crashing but it is incredibly slow this morning. On top of that, my entire system is crawling. I rebooted and closed out every other program except Logos and it is still very sluggish. I'll have to try another reboot later and see how it goes.

https://community.logos.com/discussion/comment/680306#Comment_680306

I'm having the same problem this morning on a Mac. Logos 6 has crashed at least 7 times. It can play the music, start to open the home page, and then crash. I've rebooted but that didn't help either. I'm not an experienced as you are but have copied the last crash report if that would be helpful to someone. (Not going to post it yet in case it's of no help) I'm on Logos 6 as well, running a Mac with OS X 10.10. I haven't run any repairs as I'm not sure what to do there.

Bill LaMorey

Yes, I am experience repeated crashes today too. Very frustrating.

Lynden O. Williams

https://community.logos.com/discussion/comment/680337#Comment_680337

Try working offline. Hold down CTRL in windows CMD on Mac when starting the software and when given the prompt to work offline or sign in choose work offline.

See if this helps.

Bill LaMorey

https://community.logos.com/discussion/comment/680337#Comment_680337

BTW: I'm running Logos on a Mac.

Bill LaMorey

https://community.logos.com/discussion/comment/680340#Comment_680340

That helped me to get it open and then install the new update. After reopening with the new update it didn't crash again.

Thank you!

https://community.logos.com/discussion/comment/680339#Comment_680339

Thanks, Lynden. First, it opened blank; I clicked Home tab, it crashed.

Second it opened blank, I opened one of my books, I closed it, it crashed.

Not sure what you mean about installing update. Is there an update on my version?

Thanks again.

https://community.logos.com/discussion/comment/680359#Comment_680359

Thanks, Lynden. First, it opened blank; I clicked Home tab, it crashed.

Second it opened blank, I opened one of my books, I closed it, it crashed.

Not sure what you mean about installing update. Is there an update on my version?

Thanks again.

Hi Daniel,

I notice in your event viewer log that you still have Logos 6.0.0.3700 installed. There has been 10 releases to the stable version since then, which may be what Lynden is referring to about installing the update (and could very well fix your crashing problem). If you go to the Command Box and enter "set update channel to stable", it should start downloading the updates. If not, or you're unable to enter that command, let me know and I'll see what we can do.

https://community.logos.com/discussion/comment/680429#Comment_680429

Thank you, Dylan. I opened it offline, set to stable. It successfully was changed. Then it crashed. I opened it online, and it crashed before it could download anything.

https://community.logos.com/discussion/comment/680431#Comment_680431

Thank you, Dylan. I opened it offline, set to stable. It successfully was changed. Then it crashed. I opened it online, and it crashed before it could download anything.

Thanks for checking that, Daniel. The Customer Support rep you contacted should have just sent you a download link, let me know if installing the most recent Stable version solves your problem!

https://community.logos.com/discussion/comment/680439#Comment_680439

Thanks very much, Dylan. She contacted me and I've been pursuing that path. So far, so good!

https://community.logos.com/discussion/comment/680429#Comment_680429

It seems that I have the same problem. When Logos starts the sound is playing and than message appears Logos does not function. I have send the log files to Support.

Phillip J. Long

I was having the same problem (clicking the home icon crashed the program immediately). I set the update channel to stable as you suggested, Logos updated itself and is now running properly. Thanks for the help!

https://community.logos.com/discussion/comment/680441#Comment_680441

I am not able to fill in the command, on starting up Logos is immediately crashing

https://community.logos.com/discussion/comment/680464#Comment_680464

I am not able to fill in the command, on starting up Logos is immediately crashing

J.C., is it your stable or beta version that's crashing? I see logins from both 6.0.1.1352 (stable) and 6.0.2.0031 (beta). If it's your Beta, we shipped a Beta 4 version (6.0.2.0034) yesterday which might prevent the crash.

Also, I'm curious if you have FL Studio 11 installed on the crashing machine, as we've noticed that can cause crashes after playing the startup sound in Logos.

https://community.logos.com/discussion/comment/680471#Comment_680471

I am not able to fill in the command, on starting up Logos is immediately crashing

J.C., is it your stable or beta version that's crashing? I see logins from both 6.0.1.1352 (stable) and 6.0.2.0031 (beta). If it's your Beta, we shipped a Beta 4 version (6.0.2.0034) yesterday which might prevent the crash.

Also, I'm curious if you have FL Studio 11 installed on the crashing machine, as we've noticed that can cause crashes after playing the startup sound in Logos.

I have looked and the crash is on the Beta (6.0.2.0031). How can I find or FL Studio 11 has been installed? (I cannot find it in the programs list)

https://community.logos.com/discussion/comment/680485#Comment_680485

I am not able to fill in the command, on starting up Logos is immediately crashing

J.C., is it your stable or beta version that's crashing? I see logins from both 6.0.1.1352 (stable) and 6.0.2.0031 (beta). If it's your Beta, we shipped a Beta 4 version (6.0.2.0034) yesterday which might prevent the crash.

Also, I'm curious if you have FL Studio 11 installed on the crashing machine, as we've noticed that can cause crashes after playing the startup sound in Logos.

I have looked and the crash is on the Beta (6.0.2.0031). How can I find or FL Studio 11 has been installed? (I cannot find it in the programs list)

I've sent you an email that should get you updated and running. Let me know if you have further problems!

https://community.logos.com/discussion/comment/680515#Comment_680515

I've sent you an email that should get you updated and running. Let me know if you have further problems!

Yes, it is working again! Thank you very much for your help!

Claybon Collins Jr

https://community.logos.com/discussion/comment/680515#Comment_680515

My logs:

*** Application Crash ***
Program Version: 6.0a SR-4 (6.0.1.1343)
Windows Version: 6.3.9600.0
Time: 2014-12-30 20:35:53 -05:00 (2014-12-31T01:35:53Z)
Installed memory: 8,112 MB
Install path: C:\Users\Claybon\AppData\Local\Logos5\System\Logos.exe
Free install space: 140,482 MB
Data path: C:\Users\Claybon\AppData\Local\Logos5\Data\2ccdya2z.g2g
Free disk space: 140,482 MB
Temp path: C:\Users\Claybon\AppData\Local\Temp\
Free temp space: 140,482 MB

Error ID: 5134
Error detail: NullReferenceException: Object reference not set to an instance of an object.

System.NullReferenceException: Object reference not set to an instance of an object.
   at LDLS4.HomePage2.Providers.DailyDevotionalHomePageTileProvider.GetTruncatedRichText(IWorkState state, ResourceMilestoneRange milestoneRange, Boolean& isTruncated)
   at LDLS4.HomePage2.Providers.DailyDevotionalHomePageTileProvider.CreateDevotionalTile(ResourceInfo info, IWorkState state)
   at LDLS4.HomePage2.Providers.DailyDevotionalHomePageTileProvider.<>c__DisplayClass4.<GetResultsAsyncCore>b__3(ResourceInfo x)
   at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
   at System.Linq.Enumerable.WhereEnumerableIterator`1.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at Libronix.Utility.EnumerableUtility.ToReadOnlyCollection[T](IEnumerable`1 seq)
   at LDLS4.HomePage2.Providers.DailyDevotionalHomePageTileProvider.<>c__DisplayClass4.<GetResultsAsyncCore>b__1()
   at System.Threading.Tasks.Task`1.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()

Rory Parkinson

https://community.logos.com/discussion/comment/680439#Comment_680439

Hi Dylan, I am experiencing similar problems. Running Logos 6 on the Mac. Tried rebooting, going in online and offline. Get as far as the Logos sound and then crashing out. Log says issue with thread 72 and then 79 the next time. KERN_INVALID address issue etc etc. Any advice appreciated. I ideally don't want to have to reinstall the engine again as in Southern Africa and internet is a nightmare. Thanks.

MJ. Smith

https://community.logos.com/discussion/comment/680629#Comment_680629

Have you tried opening to a blank layout? Hold down CNTRL while starting then select blank screen on the sign-in screen. (I hope I remember it correctly).

Claybon Collins Jr

https://community.logos.com/discussion/comment/680630#Comment_680630

Thanks MJ, that worked for me!![Y]

https://community.logos.com/discussion/comment/680696#Comment_680696

I continue to have this problem. I emailed tech support yesterday (I didn't have time to sit on the phone) but haven't heard back. My Mac crashes whenever I allow Logos 6 to open to the home page. I've used the CMD key while opening Logos 6 which has allowed me to use the program offline but obviously this is a short-term fix. Any one have any other ideas while I'm waiting to hear back from tech support?

https://community.logos.com/discussion/comment/680824#Comment_680824

I continue to have this problem. I emailed tech support yesterday (I didn't have time to sit on the phone) but haven't heard back. My Mac crashes whenever I allow Logos 6 to open to the home page. I've used the CMD key while opening Logos 6 which has allowed me to use the program offline but obviously this is a short-term fix. Any one have any other ideas while I'm waiting to hear back from tech support?

Kathy,

This is likely a crash scenario we fixed in 6.0a SR-5. If you open the download link you were given when ordering Logos 6, it will download the most recent version (SR-5), which should solve the problem for you. I believe the link would be in your confirmation email, and accessible from your order history at logos.com? (Correct me if I'm wrong on that).

If for some reason you can't find the download link, let me know and I can send it to you.

https://community.logos.com/discussion/comment/680829#Comment_680829

If you open the download link you were given when ordering Logos 6, it will download the most recent version (SR-5), which should solve the problem for you. I believe the link would be in your confirmation email, and accessible from your order history at logos.com? (Correct me if I'm wrong on that).

Thanks, Dylan. I went to my order history and am re-downloading the dmg file for Logos 6. (I bought the Feature Crossgrade in mid December). I hope I'm downloading the right thing. I'll let you know if it works.

Thank you for your help.

Kathy

https://community.logos.com/discussion/comment/680839#Comment_680839

If you open the download link you were given when ordering Logos 6, it will download the most recent version (SR-5), which should solve the problem for you. I believe the link would be in your confirmation email, and accessible from your order history at logos.com? (Correct me if I'm wrong on that).

Thanks, Dylan. I went to my order history and am re-downloading the dmg file for Logos 6. (I bought the Feature Crossgrade in mid December). I hope I'm downloading the right thing. I'll let you know if it works.

Thank you for your help.

Kathy

That should be the right thing. We update the link with the most recent stable version when we ship an update. If for some reason that doesn't give you 6.0a SR-5 (6.0.1.1352), let me know and I'll get the link updated and send you a direct link.