BUG: Update on Quickstart video bug

https://community.logos.com/forums/t/102386.aspx

Did some further testing of the bug reported in the thread above.

It now appears all videos were working from the reading plan down.

However the videos listed above the reading plan were still not working. I downloaded the media to my computer and everything works.

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Dylan Rondeau

It now appears all videos were working from the reading plan down.

Fred, I'm not able to reproduce this. I talked to a dev, and it might help to "Delete downloaded media" and redownload the files. If that doesn't work, here's relevant info we'll need to look into this (I filled out what I thought I knew):

Version of Logos: 6.2 Beta 3
Version of the operating system: Windows 8.1
Video card and driver version:
Resource information (version, ID):
Video that is failing (which link was clicked): Prayer List and above
Were the files pre-cached or just played directly?
Had this video played previously (without clearing the cache)

Additionally, could you reproduce the issue and send us your logs? That sometimes has useful information for media resources.

I downloaded the media to my computer and everything works.

I'm not sure what you mean by this. Do the videos work after selecting "Download all media" from the panel menu? Or did you take the downloaded files from the Media Cache, rename them to .mp4, and test them outside the app?

Fred Chapman

https://community.logos.com/discussion/comment/708551#Comment_708551

I'm not sure what you mean by this. Do the videos work after selecting "Download all media" from the panel menu? Or did you take the downloaded files from the Media Cache, rename them to .mp4, and test them outside the app?

They worked after I selected download all media. In the thread I referred to, none of the Quickstart videos were working. I did not try downloading media yesterday. This morning I discovered that some were working and decided to download the media suspecting a communication issue with the server.

After reading you post I went back and deleted all the downloaded media, closed and reopened Logos and all of the videos seem to be streaming fine off the Logos servers. If the bug reappears I will try to capture logs.

I am not sure if the thread I referred to in the OP is related, but you may want to check with KS4J and Tommy to see what they have come up with.

Dylan Rondeau

https://community.logos.com/discussion/comment/708578#Comment_708578

I'm not sure what you mean by this. Do the videos work after selecting "Download all media" from the panel menu? Or did you take the downloaded files from the Media Cache, rename them to .mp4, and test them outside the app?

They worked after I selected download all media. In the thread I referred to, none of the Quickstart videos were working. I did not try downloading media yesterday. This morning I discovered that some were working and decided to download the media suspecting a communication issue with the server.

After reading you post I went back and deleted all the downloaded media, closed and reopened Logos and all of the videos seem to be streaming fine off the Logos servers. If the bug reappears I will try to capture logs.

I am not sure if the thread I referred to in the OP is related, but you may want to check with KS4J and Tommy to see what they have come up with.

Thanks for the clarification, and I'm glad it's working! I'd heard of some server blips yesterday regarding videos, so that may have been the issue. I was talking with Tommy about KS4J's issue, as it seems to have a different cause, and he'll be following up on that thread. Thanks for keeping tabs on that as well. [:)]