We looked into this and were unable to reproduce the problem. Are you able to provide us with some more information and screenshots.
Info that would be helpful:
What browser are you using?
When did you start experiencing the problem?
website broken again?
Travis Walter
Member Posts: 484 ✭✭
All of the sudden Logos has no record of what I own. No dynamic pricing, nothing is greyed out..
Anyone else having this problem?
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yes It just happened to me too. right after I purchased the March madness sale items.
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Same here for some time on Vyrso.com (which made it possible to order a free book I own since 2012 or so) - and there as well as on Logos.com, the system couldn't display my order history. But it seems everything's fine again now.
Have joy in the Lord!
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We looked into this and were unable to reproduce the problem. Are you able to provide us with some more information and screenshots.
Info that would be helpful:
What browser are you using?
When did you start experiencing the problem?
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Kaleb,
it seems everything is back to working now - but it probably affected some people looking at dynamic prices while it was broken: https://community.logos.com/forums/t/102732.aspx
Have joy in the Lord!
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its still broken for me..
im on firefox. it started when i posted above.
if you look at my order history, none of the items are greyed out.. and I have a pretty good sized library.
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on IE, i get limited success, (some things are greyed out) but most are not.
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This appears to be affecting me as well. I had the issue crop up when I notices and astronomical change in pricing of a couple pre pubs and someone on the forums directed me to this post. I can called CS and the gentleman I spoke with said he would look into it.
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I ordered the free book of the month, which I own already.
The order was a succes [:)]
Normally, when checking out I got a yellow bar above the order page, stating that I already had this resource. Not now....
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
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Hi, everyone. We're actively working on fixing this. Apologies for the inconvenience, and thank you very much for your patience.
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Hi, all. This should now be corrected. Thanks again for your patience.
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Toby Steele said:
Hi, all. This should now be corrected. Thanks again for your patience.
Apparently not:
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Toby Steele [Faithlife] said:
Hi, all. This should now be corrected. Thanks again for your patience.
Nope, it's broken for me. The site has no record of anything I own except CP and pre-pub titles I've bid on already.
I actually own all of these except the Grudem:
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We're continuing to investigate this problem.
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Toby Steele [Faithlife] said:
Hi, all. This should now be corrected. Thanks again for your patience.
Not working for me either - all prices assume that I do not own anything. There is no dynamic pricing.
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Still broken for me when using Internet Explorer 11 but working fine with Google Chrome 41.0.2272.101m on Windows 8.1
(all with latest updates)
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This is quite urgent because it is affecting March Madness. I just checked out the Round 5 sale items and it offered me Encountering the Book of Romans for 50% off, but I already own it -- that same edition (2002). If I hadn't recognized that I already owned it, I might have tried to buy it again (perhaps at that point the website might have stopped me because I already own it, but I don't trust it with this bug in there now).
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Apologies for the late response. All our web storefronts should be operating as expected again. Thanks again for your patience.
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Rosie Perera said:
I just checked out the Round 5 sale items and it offered me Encountering the Book of Romans for 50% off, but I already own it -- that same edition (2002)
Rosie, looks like the resource id for that product doesn't match the one you have a license to, for some reason. I'll create a case to have this looked into.
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Toby Steele Faithlife said:
Rosie, looks like the resource id for that product doesn't match the one you have a license to, for some reason. I'll create a case to have this looked into.
There's 2 versions of the resource. They had to remove the pictures:
https://community.logos.com/forums/p/81469/570190.aspx#570190
(Toby, the brackets in your user name break the forum quoting tags. FYI )
MacBook Pro (2019), ThinkPad E540
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Toby Steele [Faithlife] said:
Apologies for the late response. All our web storefronts should be operating as expected again. Thanks again for your patience.
I can confirm it's fixed for me. Thanks!
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There still seems to be problems.
I use the following URL to find free books on Vyrso that I don't already own - this morning it yielded 62 books - two of them did not have a price of $0
https://vyrso.com/products/search?q=price%3A0&start=0&sort=title&pageSize=60&unlocked=no
I use the following URL to find fee books on Logos that I don't already own - this morning it yielded 24 books - one had no price (it was blank), one had $0 and the rest had prices over $0.
https://www.logos.com/products/search?q=price%3A0&start=&sort=title&pageSize=60&unlocked=no
In both cases, I was logged in as myself.
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I will say that at least as far as I am able to tell they have managed to resolve the issue for me.
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Tim Hensler said:
I use the following URL to find free books on Vyrso that I don't already own - this morning it yielded 62 books - two of them did not have a price of $0
https://vyrso.com/products/search?q=price%3A0&start=0&sort=title&pageSize=60&unlocked=no
I use the following URL to find fee books on Logos that I don't already own - this morning it yielded 24 books - one had no price (it was blank), one had $0 and the rest had prices over $0.
https://www.logos.com/products/search?q=price%3A0&start=&sort=title&pageSize=60&unlocked=no
I'm seeing those non-zero volumes even while not signed in, so it's not related to the problems we were having earlier. We'll take a look at those products.
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Todd Phillips said:
There's 2 versions of the resource. They had to remove the pictures:
https://community.logos.com/forums/p/81469/570190.aspx#570190
Ah, I remember this now. Thanks, Todd!
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