[resolved] Not working since latest update
Home page says it is indexing but nothing is happening. I left it to index all night and it still reports 0%. The pause indexing does not work and when I try to use Logos it crashes after one or two minutes. I have rebooted several times. HELP!
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Please advise what platform you are running on and post logs after a crash - details at https://wiki.logos.com/Diagnostic_Logging
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Looking at your logs, there seems to be a problem with the resource "Baker Encyclopedia of the Bible"
Can you open to a blank layout?
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Thanks Rich, but can you help me understand what a "blank layout" is?
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Donn Arms said:
but can you help me understand what a "blank layout" is?
A "blank layout" is one without any resources open.
If you hold the Ctrl key down when clicking on the Logos icon you will get a screen prompting you to log in. Pressing the log in button will cause Logos to open to a blank layout.
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Donn Arms said:
Thanks Rich, but can you help me understand what a "blank layout" is?
I am not quite sure why Rich is directing you to a "blank layout," but it can't hurt to try. [:)] Is your primary issue a crash or the indexing problem?
A "blank layout" is what is sounds like... a blank or "empty" layout. Sometimes a layout can become corrupted, which will cause crashes. To open to a blank layout on PC, I <believe> you press and hold the control key immediately upon startup.
macOS, iOS & iPadOS |Logs| Install
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Yes, I can achieve a "blank layout." But the problem persists even then.
Is your primary issue a crash or the indexing problem? Both. It continues to index but accomplishes nothing. When I try to use Logos while it is indexing it crashes. It will not let me pause or cancel indexing.
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There is no clear indication of an issue from the logs so we will need to see the Windows Event viewer.
Dave
===Windows 11 & Android 13
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Thanks for your help with this.
Three Error messages:
Windows cannot access the file C:\Users\Donn\AppData\Local\Logos4\Data\gvagcf3d.unc\LibraryIndex\supplemental.lxn for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Logos Bible Software Indexer because of this error.
Faulting application name: LogosIndexer.exe, version: 6.2.0.27, time stamp: 0x551d550d
Faulting module name: sqlite3.DLL, version: 1.308.801.0, time stamp: 0x54cab722
Exception code: 0xc0000006
Fault offset: 0x0000000000012f91
Faulting process id: 0x1da8
Faulting application start time: 0x01d073b44362e093
Faulting application path: C:\Users\Donn\AppData\Local\Logos4\System\LogosIndexer.exe
Faulting module path: C:\Users\Donn\AppData\Local\Logos4\System\sqlite3.DLL
Report Id: 9334fad2-dfa7-11e4-add0-0025648cdcd3Application: LogosIndexer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
Stack:
at System.Data.SQLite.NativeMethods.sqlite3_step(System.Data.SQLite.SqliteStatementHandle)
at System.Data.SQLite.NativeMethods.sqlite3_step(System.Data.SQLite.SqliteStatementHandle)
at System.Data.SQLite.SQLiteDataReader.ReadAsyncCore(System.Threading.CancellationToken)
at System.Data.SQLite.SQLiteDataReader.Read()
at Libronix.SearchEngine.SqliteTextTermLexicon.IsInconsistentWith(Libronix.SearchEngine.FileSystemIndexInfo, Libronix.Utility.Threading.IWorkState)
at Libronix.SearchEngine.Indexer.IsIndexCorrupt(Libronix.SearchEngine.IndexInfo, Libronix.SearchEngine.FileSystemIndexInfo, Libronix.Utility.Threading.IWorkState)
at Libronix.DigitalLibrary.LibraryIndex.IsIndexCorrupt(Libronix.Utility.Threading.IWorkState)
at Libronix.DigitalLibrary.LibraryIndex.UpdateResourceStatus(Libronix.DigitalLibrary.LibraryCatalog, Libronix.DigitalLibrary.ResourceManager, Libronix.DigitalLibrary.ReverseInterlinearManager, Libronix.Utility.Threading.IWorkState, Int32 ByRef, Int32 ByRef)
at Libronix.DigitalLibrary.LibraryIndex.UpdateFromResourceManager(Libronix.DigitalLibrary.LibraryCatalog, Libronix.DigitalLibrary.ResourceManager, Libronix.DigitalLibrary.ReverseInterlinearManager, Libronix.Utility.Threading.IWorkState, Int32 ByRef, Int32 ByRef)
at LDLS4.Indexer.IndexerProgram.DoUpdateResourceManagerClients(Libronix.Utility.Threading.IPausableWorkState, IndexThreadData)
at LDLS4.Indexer.IndexerProgram.UpdateResourceManagerClients(Libronix.Utility.Threading.IPausableWorkState, IndexThreadData)
at Libronix.Utility.Threading.WorkStateThreadOwner`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ThreadProc(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart(System.Object)0 -
Donn Arms said:
Windows cannot access the file C:\Users\Donn\AppData\Local\Logos4\Data\gvagcf3d.unc\LibraryIndex\supplemental.lxn for one of the following reasons:
I think we need to deal with this by removing the folder C:\Users\Donn\AppData\Local\Logos4\Data\gvagcf3d.unc\LibraryIndex. When you restart Logos it will begin a lengthy index of your resources.
Dave
===Windows 11 & Android 13
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Thanks Dave. I will do so tonight and let it index overnight.
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SUCCESS! Thanks to each of you.
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