[unresolved] Logos stopped working on my Windows 8.1 HELP!
Whenever I start Logos, it always says that it stopped working and windows trying to find the solution. I did reinstalled the program and same thing still happening. Can anyone give me a solution please? Thank you
Comments
-
Please enable diagnostic logging and post logs in a reply to this thread after a crash - details are at https://www.logos.com/support/logos6/windows/report-problem
0 -
Thank you for your reply! I'm trying it now
0 -
Hi Graham,
I did start sampling by opened the logos first and then let the problem occurred. I did it twice. Nevertheless I cannot upload the log zip folder here. Can I send it to your email, please?
Also, please let me know if there is anything further I need to do. Thank you
0 -
Januar Six said:
Nevertheless I cannot upload the log zip folder here
What happens when you try and upload the file? Are you using the paperclip icon?
Januar Six said:Can I send it to your email, please?
Sorry - but no. I'm just a volunteer here not part of the Faithlife team
Januar Six said:Also, please let me know if there is anything further I need to do. Thank you
If you can't upload the logs and if we can't help you here you would need to contact Customer Services - details at https://www.logos.com/contact
0 -
Yes, I used the paper clip icon, but it failed to upload.
Oh, that's okay. Thank you for your help. I have sent the folder to them.0 -
Greetings!
Has there been a solution to this? I too, all of a sudden cannot access my Logos 6. Rather than start a new post, I thought I should add to this one in hopes that an answer can be found for both of us.
I have attached the log files.
0 -
There are a lot of delays signing-in but nothing specific. Tech Support can provide a better diagnosis & solution.
Dave
===Windows 11 & Android 13
0 -
Craig Rucin said:
I too, all of a sudden cannot access my Logos 6.
There are a number of programs that are incompatible with Logos 6 and can cause it to crash. The most common one seems to Lavasoft Web Companion. If you've installed that recently, I'd recommend uninstalling it. Otherwise, please call Tech Support and they should be able to diagnose the problem.
0 -
Thank you! That was it. I do not know where or how I picked up Web Companion, but once I got rid of it, everything worked again.
Thanks!
0 -
Januar
Did Bradley's solution help you? If not have you contacted Tech Support?
Dave
===Windows 11 & Android 13
0
